[Resolved]  Naaptol — Selling of cheap and defective products

Defective products

I bought the item titled, 'VOX ULTRA SLIM Mobile' priced at INR 3618.00 with INR 200.00 as shipping on 17 Jan 12 VIDE ORDER O. I received the phone, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone and the printed price on the box is 2999.00 only as MRP, whereas they had mentioned the MRP to be INR 8700 in the News paper 'The Hindu". I contacted them today on 19 Jan 12 and they have promised that a call will come from the vendor 'ALPHA RADIO HYDRABAD" and they will solve the problem.

The phone has a very poor battery life, of only 16 hours standby and 1 hours of talk time. The Earphone, FM and the Bluetooth device is not working

They have mentioned about Refunding the Product over here:

http://www.naaptol.com/faces/components/order/trackOrder.jsp#
092
I want to file a complaint against them. My contact no. is [protected] and EMail [protected]@yahoo.com

Could someone please get me back with some help against them ASAP?

Naaptol — product failure

The problem is that the product is within 6 months warranty and it has stopped working as it restarts
again and again in between calls or normal phone functions. Iam really annoyed by the products supplied through naaptol due to their low
performance and unsatisfactory dealing with the customer.
i have emailed them many times but there is no response by naaptol.

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

NAAPTOL — DELIVERED CHEAP STUFF

The advertsiement was on Times Of India, Valentines Day offer, Lady Charm jewellery - which was very attractive, 8 sets, glod plated with free Pearl malas. When I received the courier, I was shocked to see some very cheap threads with pendants and earrings, which was not even quarter the price I paid. When I called the customer care, he asks me to send back the courier and he would send the original set. I kept the courier back, because I did not want to lose both money and order.

I have mailed them, there is no reply.

Please do not shop at NAAPTOL

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

I am Maria, I had purchased BLACKBERRY 9000, Within few days it started giving problems. When I contacted Naaptol Manjeet Sharma, the CRM, he told to pack it in the original box and send it J S. Associates... at Mulund Mumbai by BLUE DART courier, which I did on Dec. 30, 2011. A few days later when I contacted to find about the status of the mobile phone, this same Manjeet Sharma told me that they have received the phone and it's gone to the company for repairs and will be getting back within 15 working days. I waited patiently, then again when I did not hear from them for quite some time. I contacted them on the complaints No.s which they have given in the Naaptol advertisement. To my horror sometimes the call center persons/ costumer care people say that they have not received the mobile only the accessories and at other times they say that it is gone for repairs in the 10-15 working days I will get back or I will get the refund money and asked for my bank details, which I have provided. They have also asked for the POD (Proof of deliver) from Blue Dart, which I have provided. However, so far nothing has happened. I have spend time and money calling them up over and over. Remember, I am fighting this case more against corruption, cheating and deceiving innocent people. I will continue fighting until I get justice.

Naaptol and TIME India sells products which is outdated that is bought second hand and repaired and then sold to innocent customers. The Black Berry phones which they advertise for big discounts is actually some outdated piece which does not work in India and they are locked with some passwords or code No., which when you go to a NetWork provider they are unable to unlock that means it is non functioning piece of crap. It is very wrong on the part of any company to sell such products. Strick action should be taken against the company who cheat and deceive people.

From: DR.ATUL Anand <dr.[protected]@yahoo.in>
Subject: My order number 3644845
To: [protected]@naaptol.com
Date: Tuesday, 20 March, 2012, 11:31 AM

This is to inform you that i had ordered number 3644845 and it was assured that i will get 1 branded blue tooth and 1 stylish pouch with my phone.
Where by it was also assured that i would receive a sealed pack now when i received the pack there is no bluetooth and stylish pouch in the same.
My com plaint no is 2629957 kindly look into the matter. Even after five days and and twenty one calls to your helpline there has been no response. an assurance by PARMOD(SUPERVISR) has been of no use no use This clearly shows that all this is delibrate AND CUSTOMER IS CHEATED PURPOSELY

I have received my order No 3675791 dt 22 Mar 2012 to day but Indicator Housing of Roti Maker found broken in so many pieces through VPP from M/s BNPL-EPP-HYD-/59 Naptol Online Shopping Pvt Ltd C/O Bowenpally Post Office Secunderabad-500010.



Digvijay Singh
[protected]
digvijay.[protected]@gmail.com

Name: Kiran Jaiswal.
Mobile: [protected]
Naaptol order No. 3678307
Order date : 23/03/2012
Name of item: VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth
Delivery and payment date: 27/03/2012

I got a VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth on order No.3678307 and got delivered through bluedart courier on payment of Rs.3298.0. The device is defected. After receiving product when I checked I gave complaint to customer care on [protected] and I have already sent mails in this reg. to '[protected]@naaptol.com' on 3rd april 2012.
From 27/03/2012 I keep calling customer care I contacted Naaptol complaints number [protected] and got the reply that I would receive a call from nearby company 48 working hours.
Today 06/04/2012 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 48 working hours. During the telephone talk, they disconnected abruptly and. I feel cheated. Please help me to recover my loss.

problems in mobile.
1.batttery backup is very poor
2.sound quality is very low
3.even manual is not given.
So please i want my cash back.

naaptol blackberry tour — defective product

i order blackberry tour frm naaptol in january nd nw m hvng so many prblms with it..d phone is nt evn working
i hv already compalined several times bt there was no response frm them...

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

NAAPTOL - MOBILE HANDSET — DEFECTIVE PRODUCT & NON REFUND OF MONEY

MY BOOKING No.2848104 AND MY COMPLAINT No.2037600 dt.05.01.2012......... FROM NAAPTOL..........

I ORDERED A DUAL SIM BLACBERRY MOBILE FROM NAAPTOL, IMMEDIATELY ON RECEIPT OF THE PRODUCT CDMA MOBILE DID NOT WORK, I WAS SUGGESTED TO RETURN THE PRODUCT FROM NAAPTOL TO ITS DEALER & IT WAS IMMEDIATELY RETURNED ON 30.11.2011 AND FROM THEN ON THEY HAVE NEVER BOTHERED TO REFUND MY MONEY & HAVE BEEN MAKING EXCUSES THAT THE PRODUCT HAS NOT REACHED THE DEALER & TO PROVE ALL THIS I HAVE SUBMITTED PROOF OF DELIVERY(POD) FROM BLUEDART EXPRESS THAT THE PRODUCT HAS BEEN DELIVERED TO THE DEALER....BUT TILL DATE 09.04.2012, EVEN AFTER 4 MONTHS & AFTER REPEATED CALLS & MAILS TO ALL INVOLVED, THERE HAS BEEN NO IMPROVEMENT IN THE SITUATION & I FEEL THEY ARE TRYING TO DODGE ME TO REFUND THE MONEY........I REQUEST THIS FORUM TO SPREAD THE AWARENESS OF CHEATERS LIKE THESE COMPANIES & HELP CUSTOMERS / BUYERS LIKE ME TO GET BACK MY MONEY........PLEASE GUIDE ME...................

THANKS & REGARDS,
AMIT CHANDAK
+[protected]

Dear Customer,

As per our telephonic conversation, you said that you has sent product on our JS warehouse address.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated the issue to our concerned team and awaiting a revert on the same.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Amit kumar Chandak Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

i am purchasing a sony ericsson vivaz mobile you are offering free bluetooth and after receiving that courier and i am opening that courier in that only mobile is there but there will be no bluetooth plz send me my bluetooth. my name is m.chalapathi and my order number is 3749612 date 13/04/2012. solve my problem immediately...

Naaptol.com — NO RESPONSE FROM NAAPTOL

SIR/MADAM MENE NAAPTOL SE EK COMBO CARIDA MOBILE+CAMRECORDER .CAMRECORDER SURU SE HI KHARAB THA ISILIYE MENE CAMRECORDER REPAIR KARNE KE LIYE NAAPTOL KE DIYE GAYE PATE PAR BHEJA .AAJ 6 MAHINO KE BAD BHI NA TOH CAMRECORDER MILA NAHI REFUND

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Koi support naam ki chiz hi nahi hai mai bhi phone kharid ke parishaan ho gaya hu ab sale bolte hai ki phone ko mumbai bhejo ab mai kya karu someone plz help me.contact me on [protected] nirav.

Naaptol order no. 3678307
order date : 23/03/2012
name of item: vox 507 + full touch screen multimedia mobile + bluetooth
delivery and payment date: 27/03/2012
I am kiran jaiswal.I got a vox 507 + full touch screen multimedia mobile + bluetooth on order no.3678307 and got delivered through bluedart courier on payment of rs.3298.0. The device is defected, its display is not working properly and even can’t hear voice while talking . After receiving product when I checked I gave complaint to customer care on [protected] and I have already sent mails in this reg. To '[protected]@naaptol.Com' on 3rd april 2012.

From 27/03/2012 I keep calling customer care I contacted naaptol complaints number [protected] and got the reply that I would receive a call from nearby company 48 working hours.
Then I complained to Grahak Seva after complaining I got call From Grahak Seva then they gave me address of company to courier that product from blue dart courier. I couriered that product on 10 april 2012 and my awb # [protected] but they replaced product and I wanted refund even they told me that they will refund but again they send another product on 20 april 2012. I talked to customer care of Naaptol they said dont accept product it will come back to us then company will give you refund through cheque after 21 days. after waiting for 21 days again i called Naaptol customer care on 9th may they told me i'll get call from company within 48 working hours but again no response so now today on 18th may again i called Naaptol customer care they told again to wait for 21 working days for cheque. I got tired of listening 21 working days whenever we call they tell the same thing to wait for 21 working days.
So please i kindly request you to look after my complaint and help me to get my refund.