[Resolved]  Naaptol — Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market as MRP, whereas they had mentioned the MRP to be INR 14995. I contacted them today on October 16, and they refused all they said.

The phone has a very poor battery life, of only 16 hours standby and 1 hours of talktime.

When I had spoken to an executive on the phone on no. [protected], they simply told me that they would get back with help from the Technical Support soon.

They have mentioned about Refunding the Product over here:

http://www.naaptol.com/faces/components/order/trackOrder.jsp#

I asked them for refunding my money and now they are refusing to do so. I want to file a complaint against them. My contact no. is [protected].

Could someone please get me back with some help against them ASAP?
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
Jan 14, 2010
Naaptol Online Shopping Customer Care's response
Dear G Nageswararao,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on [protected]@naaptol.com THANK YOU HAVE A NICE DAY.
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Ashish

We regret the inconvenience caused to you. Our customer care executive will get in touch with you and address your issue with right resolution which would be up to the mark of your satisfaction.Please feel free to contact at [protected]@naaptol.com.You will receive response within 24 hrs of the mail sent.

Thanks
Customer Care Team Naaptol
Verified Support
Feb 02, 2010
Naaptol Online Shopping Customer Care's response
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.Also you can contact us on customer care No.[protected].

Hoping to get the details soon to help you in an effective manner.

Thanking you in anticipation.

Regards,
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. if you face any problem with your product then please contact us on customer care No. [protected].




Thanks and Regards,
Naaptol customer care.
Verified Support
May 25, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.
You can also reach us at our customer care number i.e. [protected].





Thanking you in anticipation.
Regards,
Naaptol Customer Care
Verified Support
Jun 03, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.





Thanking you in anticipation.
Regards,
Naaptol Customer Care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kumar,

We regert fo the inconvenience and the delay caused to you, Kindly accept our sincere apologize.

We have escalated the issue to the concern vendor for the resolution.

Be assured we would initiate refund once we receive the confirmation from the vendor.

Please be assured of complete & satisfactory resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kuldeep,

We regret for the inconvenience caused to you.

We have escalated this issue to the concern vendor, soon you will be receiving call for the concern vendor for the resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor, they will getback to you at the earliest.

We request your patience in the interim.

Regards,

Naaptol Online Shopping
Customer care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the delay caused.

We have credited the refund amount in your card account on 3rd November 2011. details are:

Advance Payment Mode Name : Credit Card / Debit Card
Amount Paid : 10098.00
Payment Transaction Number : [protected]

Please feel free to write us in case of any clarification.

Regards,

Naaptol Online Shopping
Customer Care.
Verified Support
Nov 06, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sarvesh,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We request you to kindly help us with your order # and contact details to assist you further. Be assured you would be provided with a positive response from our end.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 08, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Charan,

Please accept our apologies for the inconvenience.

We have received your payment on 07/11/2011 & forwarded you request to the concern department to cancel the order.

As soon as we receive the revert from the concern vendor, we would initiate refund and the same would be credited to your card account in 3 to 4 working days.

You can also give a charge back request to the CC Avenue team.

Please be assured of the complete & satisfactory resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 09, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Meleth,

Please accept my apologies over the delay.

As committed yesterday, we have initiated refund against your order # 2589113 & the amount would be credited to your card account in 3 to 4 working days.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Ahmed,

Please accept our sincere apologies for the inconvenience.

However, we have send you the same product as requested by you on our website.

Kindly help us with the product description ordered by you.

Do write us at [protected]@naaptol.com for any clarification.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Reddy

Please accept our sincere apologies over the incident.

We request you to help us with the order # & contact # to assist you further.
However, you can directly write to wespro [protected]@wesprodigital.com or can call them at[protected] to resolve your complaint.

Please be assured of complete and satisfactory resolution.

Regards,
Naaptol Care
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sandeep,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We have escalated your issue to the concern vendor and informed them to look into the matter, Be assured you would receive a revert form the vendor very shortly.

Your patience in the interim would be highly appreciated.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Agarwal,

We regret for the inconvenience caused to you.

We would surely provide replacement for the defective product you received, we request you to visit your nearest Blue Dart office and send the entire product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

We request you to quote a value of the order # less than Rs 1000/- and inform the counter person as the product is defective it holds no commercial
value.

Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2777851] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 15, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Singhal,

Please accept our sincere apologies over the incident.

We have checked all the details with the warehouse team, we have not received the parcel.

As per the details, you have dispatched the product through overnight courier awb no.[protected] & the same has not been received at our warehouse.

We request you to lodge a complaint with the Overnite courier & request you to help us with the POD copy.

We request your co-operation & patience to resolve this issue.

You can write us at [protected]@naaptol.com to assist you better.

Regards,
Naaptol Customer Care
Verified Support
Dec 26, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Kumar,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Jan 15, 2012
Naaptol Online Shopping Customer Care's response
Dear Mr.Buddhdev,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2284012 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Feb 06, 2012
Naaptol Online Shopping Customer Care's response
Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.
 
215 Comments

Comments

i am purchasing a sony ericsson vivaz mobile you are offering free bluetooth and after receiving that courier and i am opening that courier in that only mobile is there but there will be no bluetooth plz send me my bluetooth. my name is m.chalapathi and my order number is 3749612 date 13/04/2012. solve my problem immediately...

Naaptol.com — NO RESPONSE FROM NAAPTOL

SIR/MADAM MENE NAAPTOL SE EK COMBO CARIDA MOBILE+CAMRECORDER .CAMRECORDER SURU SE HI KHARAB THA ISILIYE MENE CAMRECORDER REPAIR KARNE KE LIYE NAAPTOL KE DIYE GAYE PATE PAR BHEJA .AAJ 6 MAHINO KE BAD BHI NA TOH CAMRECORDER MILA NAHI REFUND
Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.
Koi support naam ki chiz hi nahi hai mai bhi phone kharid ke parishaan ho gaya hu ab sale bolte hai ki phone ko mumbai bhejo ab mai kya karu someone plz help me.contact me on [protected] nirav.
Naaptol order no. 3678307
order date : 23/03/2012
name of item: vox 507 + full touch screen multimedia mobile + bluetooth
delivery and payment date: 27/03/2012
I am kiran jaiswal.I got a vox 507 + full touch screen multimedia mobile + bluetooth on order no.3678307 and got delivered through bluedart courier on payment of rs.3298.0. The device is defected, its display is not working properly and even can’t hear voice while talking . After receiving product when I checked I gave complaint to customer care on [protected] and I have already sent mails in this reg. To '[protected]@naaptol.Com' on 3rd april 2012.

From 27/03/2012 I keep calling customer care I contacted naaptol complaints number [protected] and got the reply that I would receive a call from nearby company 48 working hours.
Then I complained to Grahak Seva after complaining I got call From Grahak Seva then they gave me address of company to courier that product from blue dart courier. I couriered that product on 10 april 2012 and my awb # [protected] but they replaced product and I wanted refund even they told me that they will refund but again they send another product on 20 april 2012. I talked to customer care of Naaptol they said dont accept product it will come back to us then company will give you refund through cheque after 21 days. after waiting for 21 days again i called Naaptol customer care on 9th may they told me i'll get call from company within 48 working hours but again no response so now today on 18th may again i called Naaptol customer care they told again to wait for 21 working days for cheque. I got tired of listening 21 working days whenever we call they tell the same thing to wait for 21 working days.
So please i kindly request you to look after my complaint and help me to get my refund.
Name:Abhinandan Sai
Ph no: [protected]/[protected]
Order no: 4008609

I got Nokia BH-503 Bluetooth Headset.But its not working.I received it on[protected].I called to your customer care no.But they are not responding us.Please make me a call and clear the problem soon.

Deals and You — Defective product and no resolution to complaint

I bought an Aakash Tablet worth 2990/- from http://www.dealsandyou.com on may 22, 2012 on advance payment basis. The product was sent through courier and instead of delivering it at home, was delivered to the society guard.

Following issues noted in the received product - ( received on 26th May)
1) Torn packaging of the product, not resembling exactly with the photo on website as the photo has been enhanced on website as compared to original product
2) As per instructions the product was to be charges for 4 hours - after 30 mins of charging it turned burning hot and had to be disconnected
3) On second instant of charging it turned on but was not responsive to the touch properly
4) Memory card keeps giving error message on the screen, slot loose probably.

Complaint was made on 28th may morning regarding the product on[protected], complaint id - 253201, response period - to contact by 29th Evening
Contacted D&Y again on 30th Morning - NO response received, waiting period of 48 hours advised
Contacted D&Y again on 2nd June Morning - The customer adviser said that - warranty given by vendor, please contact them as they cannot do anything.

My question is that is it not the retailers responsibility to get this corrected/replaced/ returned and pay the money back, as in this case they simply refuse to take the responsibility regarding the same.

Please advice
Regards,
Shekhar Virmani
virmani.[protected]@gmail.com

Naaptol — Good prices for Wildcraft bags in naaptol

Good prices for Wildcraft bags in naaptol

1195
http://www.naaptol.com/online-store/WO-brand-W2…
http://www.naaptol.com/online-store/WO-product-…

can find many bags here
http://www.naaptol.com/online-store/WO-brand-W2…

Naaptol — Naaptol - Quick Delivery by Naaptol.com

i ordered a bean bag frm Naaptol at 699, i received the delivery in 3 days, i couldnt beleive it was delivered to me in 3 days.

Amazing Shopping at Naaptol and Quality is also great.

naaptol website is very well maintained and cleaned.

Naaptol — Naaptol - Best 4 all....

Naaptol is the best site for online shopping.....

My best experience with naaptol....

I bought Xelectron resistive SIM calling tab WS777 from naapotol & received it in committed date with great features.....

naaptol will make history in online shopping......

Thanks......

Naaptol — Best for Online Shopping

I purchased VOX mobiles from naaptol team & i have received in within given period...
I would like to informed to all that i have received this mobile with awesome features......their vendors also good communicate with me they touch with customer very well ....

Naaptol & their vendor always think about customer's satisfaction....

NAAPTOL — Amazing device!!

I’ve recently purchased this Mobile Jammer from Naaptol, on the recommendation of one of my friends! He’s using it since 7 months and he finds it really amazing device!!!!

Naaptol always think about product’s quality as well as its cost which is always very low.....

thanks guys....

Naaptol — Naaptol.

Naaptol is the best shopping sites for to all customer's.....

Seven month back i had ordered for Bluetooth headset from this web sites.... .I've been using Branded Bluetooth and I found important features of the device are headset and hands-free profiles and the operating range comes up to 10 meters with clear sound & still its working in well condition....

Now Im looking for other electronics goods & already I have booked one tab from naaptol..

Yours one of the happiest customer...


YK...

Affordable and compatible — Naaptol

I have bought Branded Bluetooth from Naaptol...& I’ve been using Branded Bluetooth from last 7 months and I found important features of the device are headset and hands-free profiles and the operating range comes up to 10 meters with clear sound...

Naaptol — Good compact tool kit

I booked this tool kit on Naaptol and I got it after three weeks. I do not complain about the delay in delivery as I am located in a rather remote area where there exists no courier service. It came to me via IndiaPost. I find it to be an awesome purchase given the price tag although I am yet to explore the contents practically. Thumbs up Naaptol.
First check whether your ID [protected]@naaptol.com is working.
Worst online Experience I ever had (order Number 4990352)

Naaptol — The Stylish Aluminum Wallet

Aluminum wallet is a great little case to keep your financial life safe and secure. You can take advantage for a limited time as you get this excellent one as buy one get one free. It is compact, strong and very light weighted which makes it easy to slip into your shirt pocket, back pocket or purse.
iam b.laxmi, i saw in sakshi news paper advertisement about jewelry in October month in the paper advertisement the jewelry will be cost of 1999/- for 8 jewelry sets + 300 rupees are postal charges with that 3 malas and 2 bangles are free of cost and i gave order to naaptol, they allotted order no i.e 5242729, when that time they said the same articles(i.e which are shown in the paper advertisement articles) are sent to me if it was varied or are defected they will return back my money, today I received the courier on payment of 2300/- Rs from express courier, really i shocked about the articles they are varied with paper adv articles and they were very cheep & delicate articles i thought it was 50/- each or less and i received two malas only, so many times I make calls to naaptol, they can given ridicules & irresponsible answers and they refuse all promises before they said. i thought they are cheaters, it is fraud, I am very unsatisfied with jewelry.if you required i will send to you the paper advertisment copy and jewlary phots which was i received.
I am a student of 8th standard studying in Kerela Ihad ordered an aakash ubislate7 priced 2990rs
Iwas very excited about it and after some days I got it through blue dart but later only I understood that I was tricked in the box contents the contents listed were these
A portable aakash tablet
A charger
A users manual
A welcome card
A warranty card
A MICRO SD CARD OF 2GB
The product was not working properly from the first hour itself there was no sound and the tablet started getting stuck I only got the tablet, the charger and the users manual I was not given the rest
when I contacted them they denied that there was no SD card given with that and claimed that it was its internal memory

Naaptol — incomplete order

as per above subjected number i have ordered 5 designer sarees by the order no .id. 5145247, in this order 3 sarees missing i have complaint given & my complaint number is 3775184, but up to this date have not got remaining sarees , please sent parcel urgently. i have request you 6th time , i want immediately remaining sarees.i am very upset about your services.i am thinking about to give complaint to consumer forum, if you are not given remaining parcel in limited period.

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    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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