[Resolved]  Naaptol — Selling of cheap and defective products

Naaptol.com — broken defective car stereo

I have ordered Car stereo through Naaprol.com . I got their advertisement on Times of India .I recieived faulty & broken car stereo . When contacted the customer care they had given a phone number of one vendor Teleshow [protected]. The number is not working .

When I again contact them for second time over telephone their customer service given an address to return the product through courier in following iaddress

467/1/2nd floor ,Shivaji market ,Above durga Plant ,Pitampura Delhi 110034. They are not giving any contact number even persuing them many times. after lot of persuance they provide a name Kailash Sarma who is dealing with above address .It is my utter suprise that they donot have a contact number.
I find this is a fradulent company operting pan india by advertising big way . I donot want people should fall trap in future .

Please lodge my complain with below reference .Please do something by which i could get back my money .

Company name : naaptol.com
Order no : 1446065
Date of order : 1st march 2011
Blue Dart courier /faridabad /govind bhawan /NIT
Complaint no of naaptol :540532
Name of customer: Saurav Deka
contact address: Faridabad ,ashoka enclave ,sector 37,C161
Mobile :[protected]

Naaptol — After 10 days-they are unable to tell delivery status

i have ordered a e-cigarrete on 1st march (order no. 1446451) but after 10 days there is no status updated in site.also i have registered complaint about this (complaint no.536577) but there is no response.I also write to the CEO of Naaptol twice but from there also i didnt get any response.Customer care executive are unable to give any information about this.
Now I want my money back.

Agnivesh
[protected]

also i have talked so many times.I think now my product price is less than my mobile bill.
They have no care of their customers...

The quality of car stereo is low & size is too big to fit with .So request all consumer to be aware and donot fall in any of such trap .

Dear Sir,

With the reference of Advertisement in news paper Times of India I requested a car stereo system from naaptol on 3 February 2011 and the faulty product is delivered to me.
I returned the same product via. blue dart on 12 of February 2011. As per blue dart product is received at naaptol on 14 of February.

The actual cost mentioned in times of india for the carstereo is Rs. 12999 and discounted price is Rs. 2249 . The product i received is having worse quality and faulty. I estimated its cost in local market within same cost local car stereo distributors was ready to provide even better product. I dont know why Times of India such a great news paper is supporting Naaptol for selling worse quality product with respect to cheap price.

The conclusion is till today I did not received my product ( Car stereo system).

I am really feeling shameful within myself for purchasing products from naaptol, Its my humble request to you kindly provide me the product or return my money back to me. I will provide you my account numbers.

Please do the needful and resolve this problem soon.

Thanks and regards

Got a bad condition Blackberry Storm few days ago...
No response yet from Naaptol.
My order no is 1461204...

Wasted my money...

Bablu..
Kolkata..

Why are companies like this exist yet after so so many complaints ...

Worst scam than the 2G...

So much money gets swindled as each day go on...

Bablu..

I am kishore
from Andra pradesh

on January 15th I ordered for blackberry 9530 3G mobile (cash on delivery) my order no is 1251626

but I received defective product from naaptol on 22th of January, same thing I informed to naaptol, and they said me to return the product to aramax house, and with in 7-10 working days they able to return the good product,

as they said I returned the product on 24th of January,

naaptol(aramax house in mumbai) received the defective blackberry on 27 th of the same month, but

January and February passed away and this is march but I did not received product,

number of times I called to naaptol, but result is zero,

there is no person in naaptol to take care of this problem,

solve this immediately,

don't make troubles to customers,

I also received defective blackberry from naaptol

I am kishore,

my order no is 1251626

I ordered for blackberry 9530 3G mobile in naaptol

but I received defective product

I returned defective blackberry to naaptol,

but naaptol did not send return my ordered product,

2 months passed away,

no. of times I called to naaptol, but they did not solve my problem from 2 months

poor service, and defective products,

very very bad online shopping.

Naaptol / CZ Diamond Jewellery — Broken jewellery

I have ordered a CZ Diamond Jewellery of Rs. 1999/. and they have charged Rs. 200/. as shipping (Courier) charge, when I received (10th of march 2011) the product, it was already broken into pieces and the desighn was also totally changed. I went on to complaint this on customer care then they asked me to courier that product back to the company then if they get the returned product then after they will send the new product. I asked customer care executive to make me talk to his higher authority,he completely denied my request.
I am really angry with this and if proper action not taken in 1 or 2 days, I will surely go to the consumer forum court.
Its not the matter of 2200/. rupees, but its the matter of harassement company giving to the consumers.

Er. Adnan Ahmad

Naaptol.com / Blackberry Mobile — Not-Refunding committed amount

Dear Sir/Madam,

Hello & Good Day!

I have purchased two mobile sets Blackberry 8830 booking number 1362141 & 1362138 and it has delivered on[protected]. We order for Blackberry GSM Mobile, but the mobile they have sent to us was CDMA with GSM service. Along with this, the mobiles were having fake batteries and charger. So all this was a fraud to us.
On seeing all this, we called them for having update if will refund our entire money which is 12000/- INR. & they said, send the parcel back by same courier DTDC with DP no. # 113260 & after receiving parcel from our side, within 10 to 15 working days, we will get our courier back.
They had got the courier from our side on 21st- Feb-2011. After getting courier, they did not update us. We had taken the update from them time to time. But everytime they were only committing that within 10 to 15 working days, they will send our courier to us. But still there is NO update from their side. Every day we are calling them & every time they are presenting same excuse.
Now tell me, what a consumer will do! They have our money & their mobiles are also their in their hands. We have only the bills with us. Please, try to resolve this issue, so that people can protect them from these kind of fraud companies, spanning over internet day by day.
I hope for a good response from your side asap!

Thanks!

Yours Sincerely,
For 01 Synergy,
CEO
Preet Chandhoke
[protected]

I parches DATE; 16/3/2011 NAAPTOL Order no..1484184 BLACKBERRY 8830
i BLUEDART courier cash paymentRS 5990/- + shipping charges RS 299/- pay
i m blackberry box open & check headphone LG not blackberry & CDMA sim not supported
I m call to NAAPTOL naaptol customer care not support & asking 48 hours u r complain register every time same ans, 3 time complain 1 time Email but not ans,
I M going to consumer court..
This NAAPTOL VERRY BIG WHITE CHEATER & BIG FRUAD
Plz every complain joint me & big ISSUE open The PREES & MEDIA confence
all NAAPTOL Order no Bill complain send me my email add, [protected]@yahoo.com
my contect no [protected] i m PRESS REPORTER
plz all vivers contect me & proof bill, voice recording from naaptol customer care,

ALL NAAPTOL COMPLAIN SEND ME
ARIF SHAIKH
NAVSARI-
GUJARAT

Naaptol — undergraduate products

sir I have purchased a product worth of rs.3000/- from naaptol on phone and the product they delivered to me is a cheap and under graded product product and when I have spoken to the customer care they say they cant help. Is there any law to face them or we have to stay in the unjustified darkness . Literally its not less than a crime .
Please open up your eyes at least for now and beware of the companies like "NAAPTOL".

I have received the consignment on 22nd March 2011 at my residence. My comments are as under :-
1.I opened the consignment – all items were there.
2.The car stereo is of very inferior quality.
3.When I inserted the Pen Drive into the USB slot, the USB slot slit inside the box and both the USB Slot and the SD Card Support could not be taken out into their position.
4.Car Scratch Remover Pen is of no use.

I am realizing that I have wasted Rs. 2300/- on this expense.

Can you please advise as to whom should I approach for getting the same operational.

Please let me know what do I do now.

Thanks
S. Chatterjee

i had bought a product from naaptol which was a mobile. the product was found to be defective as soon as i got the mobile with order no:673434.. i sent it back to the company for repair. but they didnt correct it. i then sent it for refund in november 2010 but till now i didnt get any refund. i have called the customer care people more than 100 times. no favor has been done to me. its a waste to take products from naaptol i guess.

naaptol is a big fraud & chor they make fool of the costumers & there is none to listen once you make them payment. i bought music system & twice they have sent repaired set now i have sent the set from last three months made them complaint calls worth of hundreds of rupee but all is in vain. my order no 1164185 is still pending since 12th jan 2011.I HAVE AN IDEA IF THEY DONT ATTEND TO US WE SHOULD PLACE ORDERS ON CASH PAYMENT ON DELIVERY ON DIFFERENT PHONES DIFFERENT ADDRESSES THEN WE SHOULD NOT BUY IT BECOMES TIT FOR TAT

dont buy 16gb pendrive spy camera from naaptol they are defective and they cheated me. neither they are returning money nor replacing the product.

Dear Amey Thakoor,

Please find the attached status report of DTDC Courier, The Courier address you guys provided me does not exist at all and you did not update me on this from so many days. Now I do not know where is the product, as I have not received it back, It s your duty to follow up and inform me the status of the product as you are the receiver and you did nt update me on email for my queries. So whats your next up?


Thu, Feb 17, 2011 MIDC BRANCH, MUMBAI LOWER PAREL BRANCH, MUMBAI Dispatched via Manifest # M7709683
Thu, Feb 17, 2011 MUMBAI, MUMBAI LOWER PAREL BRANCH, MUMBAI Received via Manifest # M7709683
Thu, Feb 17, 2011 LOWER PAREL BRANCH, MUMBAI LOWER PAREL - WEST, MUMBAI
Not Delivered Via Manifest # 141867

Fri, Feb 18, 2011 LOWER PAREL BRANCH, MUMBAI MIDC BRANCH, MUMBAI RTO DUE TO PARTY NOT AVAILABLE
Sat, Feb 19, 2011 MIDC BRANCH, MUMBAI LOWER PAREL BRANCH, MUMBAI RTO DUE TO RETURN TO ORIGIN























Dear Amey Thakoor,

What is the status? I am no more interested in your product considering the delay in delivery and no response from your side, please refund the amount with annual interest rate of 18.5%.

Regards,
Shiva Kumar


Dear Amey Thakoor,
What is the status of the product, it has been 4 weeks almost now and you people are not doing anything. How many days you require just to replace defective product.

Regards,
Shiva Kumar
wrote:

Dear Amey Thakoor,
Please let me know what is the status, I have not received product yet.

With Regards,
Shiva Kumar



Dear Amey Thakoor,

Please find below the courier details as you requested
DTDC Courier
Track no.- M60375868, I have not received the package till now. Let me know what action you are going to take and when I can get genuine product.

--
Regards,
Shivakumar,


On Thu, Feb 24, 2011 at 1:46 PM, Reply From Naaptol <[protected]@naaptol.com> wrote:

Dear Mr. Reddy,



Kindly help us with the courier details [Courier Name, AWB#], through which you’ve sent the product.



If Aramex has refused the parcel, we need investigate where the product is lying as of now.



If the product reaches back to you, we request you to dispatch it back to the below mentioned address and help us with the courier details:



Shiv Shakti Enterprises

Shop no 7, 18 Donted street,

Al-Madina Arcade,

Ground floor,

Next to hotel Al-Hayat, Khadak,

Mumbai-400 009



Your patience is highly appreciated.



Thanks & Regards,

Amey Thakoor.

Team Leader - CRM



cid:image001.[protected]@01C96129.5FCAF620

India’s leading comparison based social shopping portal






Sent: Wednesday, February 23, 2011 1:51 PM
To: Reply From Naaptol
Cc: jignesh.[protected]@naaptol.com; girija.[protected]@naaptol.com
Subject: Re: Defective SPY Pen Camera+ MP3 player Order # 1370615



Dear Amey Thakoor,

Thank you for your reply. I have not yet received back the items which I sent for replacement, how I can send the same item to other address you have provided. There is no update and no co ordination between your customer support and you.

I was asked to send it to Aramax India Pvt., 12/A, New sun mill compound, Lower Parel, Mumbai, 400013 by Naaptol customer support. When I called customer support about the status they told that they are shipping back the same item to me with out any reason, now you are asking me to again ship to other address. What is the guarantee that it is not again returned back to me with out any reason.

it does not make sense buying online some scrap instead I could have walked some distance and got better item. You dont know whether the product/Company is genuine or not still you post the advertisement of that product, you know the spypen/Mp3 player I received does not mentions where it is manufactured, company or nothing. Even I can get better item in chines es market here.

Regards,
Shiva Kumar

On Wed, Feb 23, 2011 at 12:38 PM, Reply From Naaptol <[protected]@naaptol.com> wrote:

Dear Mr. Reddy,



We regret for the inconvenience caused. Please accept our sincere apologies.



We would request you visit your nearest Blue Dart office and send the product to the below mentioned address:



Shiv Shakti Enterprises

Shop no 7, 18 Donted street,

Al-Madina Arcade,

Ground floor,

Next to hotel Al-Hayat, Khadak,

Mumbai-400 009



Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You don’t have to pay any courier charges for the same. Kindly mention your order number [1370615] and your contact details on the product. Also, mention a note stating the reason of replacement.



Please help us with the AWB # after sending the product.



You will receive the replaced product within 7 to 10 working days from the day we receive the product back.



We request your patience in the interim.



Thanks & Regards,

Amey Thakoor.

Team Leader - CRM



cid:image001.[protected]@01C96129.5FCAF620

India’s leading comparison based social shopping portal






Sent: Tuesday, February 22, 2011 12:22 PM
To: [protected]@naaptol.com
Subject: Defective SPY Pen Camera+ MP3 player



Hi,
with reference to order number 1370615, I like to bring to your notice that the product delivered to me was not 16GB it is 68.3mb and MP3 player is also not working. I had returned these items back for replacement and now they are refusing to take back with out any reason. If this is the case I have many friends in my company and IT sector and I know how to spread the message to every one about pathetic service provided by you.
Shivakumar,

car dent remover+vacuum cleaner+car scratch cleaner+tool kit — product not replacement

this is fraud company because l was baught a product tool kit+car dent remover+scrach remover+vaccume cleaner by Rs. 1999+200 .product delever me in bad condition.i was return the product for replacemet as directed by naptol. but today near about 10 month passed my product is not replaced to me.i were call to naptol many times but no respons

I sri siba prasad goswami order a tcl video camera rs 4298.00 on 17.04.2011 order no.1645670. how many days wait for the product please ensure me on [protected]@yahoo.com email address.