[Resolved]  Naaptol — Selling of cheap and defective products

Problem is resolved...

Naaptol — Response to Order # 2777435

Dear Mr.Charan,

Please accept our apologies for the inconvenience.

We have received your payment on 07/11/2011 & forwarded you request to the concern department to cancel the order.

As soon as we receive the revert from the concern vendor, we would initiate refund and the same would be credited to your card account in 3 to 4 working days.

You can also give a charge back request to the CC Avenue team.

Please be assured of the complete & satisfactory resolution.

Regards,
Naaptol Customer Care

Naaptol — Response to Order # 2589113 Dr.Abraham B.Meleth

Dear Mr.Meleth,

Please accept my apologies over the delay.

As committed yesterday, we have initiated refund against your order # 2589113 & the amount would be credited to your card account in 3 to 4 working days.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care

Naaptol — Response to Order # 2730021

Dear Mr.Ahmed,

Please accept our sincere apologies for the inconvenience.

However, we have send you the same product as requested by you on our website.

Kindly help us with the product description ordered by you.

Do write us at [protected]@naaptol.com for any clarification.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care

Naaptol — Response to Rahul Reddy (Wespro Tablet)

Dear Mr.Reddy

Please accept our sincere apologies over the incident.

We request you to help us with the order # & contact # to assist you further.
However, you can directly write to wespro [protected]@wesprodigital.com or can call them at[protected] to resolve your complaint.

Please be assured of complete and satisfactory resolution.

Regards,
Naaptol Care

Naaptol — Response to Order # 2787925

Dear Mr. Sandeep,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We have escalated your issue to the concern vendor and informed them to look into the matter, Be assured you would receive a revert form the vendor very shortly.

Your patience in the interim would be highly appreciated.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.

Naaptol — Response to Order # 2777851

Dear Mr. Agarwal,

We regret for the inconvenience caused to you.

We would surely provide replacement for the defective product you received, we request you to visit your nearest Blue Dart office and send the entire product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

We request you to quote a value of the order # less than Rs 1000/- and inform the counter person as the product is defective it holds no commercial
value.

Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2777851] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.

Naaptol — Response to Mr.Singhal

Dear Mr.Singhal,

Please accept our sincere apologies over the incident.

We have checked all the details with the warehouse team, we have not received the parcel.

As per the details, you have dispatched the product through overnight courier awb no.[protected] & the same has not been received at our warehouse.

We request you to lodge a complaint with the Overnite courier & request you to help us with the POD copy.

We request your co-operation & patience to resolve this issue.

You can write us at [protected]@naaptol.com to assist you better.

Regards,
Naaptol Customer Care

thanks for the support danish.

i got the cheque today and so that i am giving reply for that.

i suffered a lot but i had tried to take action but there are many people who had lost their money.

if company wants to grow than they have to learn about service industries.

sarvesh pandit

R/Sir

Sir I given tha mobile VOX IE7 WITH TV purches 05/11/2011 RECEVD but sir this mobile
in a mike mistak and dont catch a camra sir i request change the peas otherwise m order to
new mobile are u adjust a many Sir my order no. is 2718738 and Itam is VOX IE7 WITH TV MOBILE

your costumer azam akhtar
350 h no.kazi camp bhopal
email id:- [protected]@yahoo.com
Mobile No.[protected]

Naaptol — Response Order # 2894528

Dear Mr. Kumar,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Name- Ranjit Adhikary
Order No-3115878

I booked one Beetel Blast 550R Speaker from naaptol. after i received i found the speaker not working and one of the fully broken, i want to my money refund, i was try several time to naaptol but not got any reply.Please help me to get my money back, And i request to all reader don't purchase any thing from Naaptol they are cheat and fraud

hi just today i received the order from naptol but it is not giving longer backup even i replace a new battery only about five minutes it working. how i should operate this camcoder. please can you take this product back. i'm getting scoldings from my elders.

i'm sorry to say this and i trusted very badly without seeing the product and TCL DV712 digital camcoder plash is not so good and picture pesulation is not upto 12MP.

My contact number is [protected] please if any observes this message call me and i want to give back this product and also not full amount. just u give me back the original price.

Naaptol — Media joining hands with frauds to dupe public

We had ordered 1 kundan set, 7 stone set and 2 openable kadas with 5 chains seeing advertisment in mumbai mirror from naptol. However we were delivered not only less number of items but also wrong sets. We were not allowed to open the delivered packet until we made payment for same. On seeing the order when we refused to accept, we were denied cash refund. We tried reaching naptol end number of times but we were just pushed from one customer care number to other. All our effots to reach mumbai mirror and times of india were also invain.

I am disappointed to see the dirty media business. We are part of democratic country and media should be voice of people. What we have seen is vicious chain of cheats including every one from the advertiser to the advertisment company. Media should learn to be more responsible and morally and ethically committed to the people rather than joining hands with such frauds. I request the general public to kindly not succumb to such reader's offer or any other advertisment placed in mumbai mirror as there is no authenticity in them and they are just business to make common man obtuse.

I hope my efforts to reach out Indain Consumer Complaint forum does not go futile.

Naaptol — SCREEN IS NOT FIXED MOVING UP & DOWN

ORDER NO. 3199350. JUST I OPEN THE BOX THE SCREEN OF BLACKBERRY STORM 9530 IS NOT FIXED IS MOVING UP AND DOWN AND I HAVE NOT ON THE PHONE ALSO.

I purchased a Black barry storm (order no[protected] While opening the packet delivered to me i found that no 2 GB memory card is enclosed
thoug it was includer in offer detail. Thoug phone is set in ringer mode, phone is not ringing. Bettery life is horible, not even 8 hours. I feel that I was cheated.

Dear Mr.Buddhdev,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2284012 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

MY ORDER #3156293. I HAVE PLACED AN ORDER WITH NAAPTOL FOR A MONSTER HEADSET AND THE PRODUCT IS NOT ORIGINAL I HAVE SPOKEN TO THE CUSTOMER SERVICE REP WHO IS TELLING ME THAT THE PRODUCT IS ORIGINAL. ALSO I TOLD THEM I WANT TO RETURN MY PRODUCT AND GET A REFUND AND ALSO I HAVE SENT THE EMAIL NEXT DAY WHEN I RECEIVED THE PRODUCT THAT THE PRODUCT IS NOT ORIGINAL. I THINK NAAPTOL IS DOING A CHEAP BUSINESS AND CHEAP PRODUCT AND A CHEAP CUSTOMER SERVICE. MY PHONE NUMBER IS [protected]. NAAPTOL = STUPID BUSINESS.


DO NOT BUY ANY PRODUCTS FROM NAAPTOL.