Comments
i'm sorry to say this and i trusted very badly without seeing the product and TCL DV712 digital camcoder plash is not so good and picture pesulation is not upto 12MP.
Reply
My contact number is [protected] please if any observes this message call me and i want to give back this product and also not full amount. just u give me back the original price.
Naaptol — Media joining hands with frauds to dupe public
We had ordered 1 kundan set, 7 stone set and 2 openable kadas with 5 chains seeing advertisment in mumbai mirror from naptol. However we were delivered not only less number of items but also wrong sets. We were not allowed to open the delivered packet until we made payment for same. On seeing the order when we refused to accept, we were denied cash refund. We tried reaching naptol end number of times but we were just pushed from one customer care number to other. All our effots to reach mumbai mirror and times of india were also invain.I am disappointed to see the dirty media business. We are part of democratic country and media should be voice of people. What we have seen is vicious chain of cheats including every one from the advertiser to the advertisment company. Media should learn to be more responsible and morally and ethically committed to the people rather than joining hands with such frauds. I request the general public to kindly not succumb to such reader's offer or any other advertisment placed in mumbai mirror as there is no authenticity in them and they are just business to make common man obtuse.
I hope my efforts to reach out Indain Consumer Complaint forum does not go futile.
Naaptol — SCREEN IS NOT FIXED MOVING UP & DOWN
ORDER NO. 3199350. JUST I OPEN THE BOX THE SCREEN OF BLACKBERRY STORM 9530 IS NOT FIXED IS MOVING UP AND DOWN AND I HAVE NOT ON THE PHONE ALSO. I purchased a Black barry storm (order no[protected] While opening the packet delivered to me i found that no 2 GB memory card is enclosed
thoug it was includer in offer detail. Thoug phone is set in ringer mode, phone is not ringing. Bettery life is horible, not even 8 hours. I feel that I was cheated.
thoug it was includer in offer detail. Thoug phone is set in ringer mode, phone is not ringing. Bettery life is horible, not even 8 hours. I feel that I was cheated.
MY ORDER #3156293. I HAVE PLACED AN ORDER WITH NAAPTOL FOR A MONSTER HEADSET AND THE PRODUCT IS NOT ORIGINAL I HAVE SPOKEN TO THE CUSTOMER SERVICE REP WHO IS TELLING ME THAT THE PRODUCT IS ORIGINAL. ALSO I TOLD THEM I WANT TO RETURN MY PRODUCT AND GET A REFUND AND ALSO I HAVE SENT THE EMAIL NEXT DAY WHEN I RECEIVED THE PRODUCT THAT THE PRODUCT IS NOT ORIGINAL. I THINK NAAPTOL IS DOING A CHEAP BUSINESS AND CHEAP PRODUCT AND A CHEAP CUSTOMER SERVICE. MY PHONE NUMBER IS [protected]. NAAPTOL = STUPID BUSINESS.
DO NOT BUY ANY PRODUCTS FROM NAAPTOL.
DO NOT BUY ANY PRODUCTS FROM NAAPTOL.
Defective products
I bought the item titled, 'VOX ULTRA SLIM Mobile' priced at INR 3618.00 with INR 200.00 as shipping on 17 Jan 12 VIDE ORDER O. I received the phone, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone and the printed price on the box is 2999.00 only as MRP, whereas they had mentioned the MRP to be INR 8700 in the News paper 'The Hindu". I contacted them today on 19 Jan 12 and they have promised that a call will come from the vendor 'ALPHA RADIO HYDRABAD" and they will solve the problem.
The phone has a very poor battery life, of only 16 hours standby and 1 hours of talk time. The Earphone, FM and the Bluetooth device is not working
They have mentioned about Refunding the Product over here:
http://www.naaptol.com/faces/components/order/trackOrder.jsp#
092
I want to file a complaint against them. My contact no. is [protected] and EMail [protected]@yahoo.com
Could someone please get me back with some help against them ASAP?
I bought the item titled, 'VOX ULTRA SLIM Mobile' priced at INR 3618.00 with INR 200.00 as shipping on 17 Jan 12 VIDE ORDER O. I received the phone, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone and the printed price on the box is 2999.00 only as MRP, whereas they had mentioned the MRP to be INR 8700 in the News paper 'The Hindu". I contacted them today on 19 Jan 12 and they have promised that a call will come from the vendor 'ALPHA RADIO HYDRABAD" and they will solve the problem.
The phone has a very poor battery life, of only 16 hours standby and 1 hours of talk time. The Earphone, FM and the Bluetooth device is not working
They have mentioned about Refunding the Product over here:
http://www.naaptol.com/faces/components/order/trackOrder.jsp#
092
I want to file a complaint against them. My contact no. is [protected] and EMail [protected]@yahoo.com
Could someone please get me back with some help against them ASAP?
Naaptol — product failure
The problem is that the product is within 6 months warranty and it has stopped working as it restartsagain and again in between calls or normal phone functions. Iam really annoyed by the products supplied through naaptol due to their low
performance and unsatisfactory dealing with the customer.
i have emailed them many times but there is no response by naaptol.
NAAPTOL — DELIVERED CHEAP STUFF
The advertsiement was on Times Of India, Valentines Day offer, Lady Charm jewellery - which was very attractive, 8 sets, glod plated with free Pearl malas. When I received the courier, I was shocked to see some very cheap threads with pendants and earrings, which was not even quarter the price I paid. When I called the customer care, he asks me to send back the courier and he would send the original set. I kept the courier back, because I did not want to lose both money and order.I have mailed them, there is no reply.
Please do not shop at NAAPTOL
Dear Sir/Madam,
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
I am Maria, I had purchased BLACKBERRY 9000, Within few days it started giving problems. When I contacted Naaptol Manjeet Sharma, the CRM, he told to pack it in the original box and send it J S. Associates... at Mulund Mumbai by BLUE DART courier, which I did on Dec. 30, 2011. A few days later when I contacted to find about the status of the mobile phone, this same Manjeet Sharma told me that they have received the phone and it's gone to the company for repairs and will be getting back within 15 working days. I waited patiently, then again when I did not hear from them for quite some time. I contacted them on the complaints No.s which they have given in the Naaptol advertisement. To my horror sometimes the call center persons/ costumer care people say that they have not received the mobile only the accessories and at other times they say that it is gone for repairs in the 10-15 working days I will get back or I will get the refund money and asked for my bank details, which I have provided. They have also asked for the POD (Proof of deliver) from Blue Dart, which I have provided. However, so far nothing has happened. I have spend time and money calling them up over and over. Remember, I am fighting this case more against corruption, cheating and deceiving innocent people. I will continue fighting until I get justice.
Naaptol and TIME India sells products which is outdated that is bought second hand and repaired and then sold to innocent customers. The Black Berry phones which they advertise for big discounts is actually some outdated piece which does not work in India and they are locked with some passwords or code No., which when you go to a NetWork provider they are unable to unlock that means it is non functioning piece of crap. It is very wrong on the part of any company to sell such products. Strick action should be taken against the company who cheat and deceive people.
From: DR.ATUL Anand <dr.[protected]@yahoo.in>
Subject: My order number 3644845
To: [protected]@naaptol.com
Date: Tuesday, 20 March, 2012, 11:31 AM
This is to inform you that i had ordered number 3644845 and it was assured that i will get 1 branded blue tooth and 1 stylish pouch with my phone.
Where by it was also assured that i would receive a sealed pack now when i received the pack there is no bluetooth and stylish pouch in the same.
My com plaint no is 2629957 kindly look into the matter. Even after five days and and twenty one calls to your helpline there has been no response. an assurance by PARMOD(SUPERVISR) has been of no use no use This clearly shows that all this is delibrate AND CUSTOMER IS CHEATED PURPOSELY
Subject: My order number 3644845
To: [protected]@naaptol.com
Date: Tuesday, 20 March, 2012, 11:31 AM
This is to inform you that i had ordered number 3644845 and it was assured that i will get 1 branded blue tooth and 1 stylish pouch with my phone.
Where by it was also assured that i would receive a sealed pack now when i received the pack there is no bluetooth and stylish pouch in the same.
My com plaint no is 2629957 kindly look into the matter. Even after five days and and twenty one calls to your helpline there has been no response. an assurance by PARMOD(SUPERVISR) has been of no use no use This clearly shows that all this is delibrate AND CUSTOMER IS CHEATED PURPOSELY
I have received my order No 3675791 dt 22 Mar 2012 to day but Indicator Housing of Roti Maker found broken in so many pieces through VPP from M/s BNPL-EPP-HYD-/59 Naptol Online Shopping Pvt Ltd C/O Bowenpally Post Office Secunderabad-500010.
Digvijay Singh
[protected]
digvijay.[protected]@gmail.com
Digvijay Singh
[protected]
digvijay.[protected]@gmail.com
Name: Kiran Jaiswal.
Mobile: [protected]
Naaptol order No. 3678307
Order date : 23/03/2012
Name of item: VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth
Delivery and payment date: 27/03/2012
I got a VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth on order No.3678307 and got delivered through bluedart courier on payment of Rs.3298.0. The device is defected. After receiving product when I checked I gave complaint to customer care on [protected] and I have already sent mails in this reg. to '[protected]@naaptol.com' on 3rd april 2012.
From 27/03/2012 I keep calling customer care I contacted Naaptol complaints number [protected] and got the reply that I would receive a call from nearby company 48 working hours.
Today 06/04/2012 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 48 working hours. During the telephone talk, they disconnected abruptly and. I feel cheated. Please help me to recover my loss.
problems in mobile.
1.batttery backup is very poor
2.sound quality is very low
3.even manual is not given.
So please i want my cash back.
Mobile: [protected]
Naaptol order No. 3678307
Order date : 23/03/2012
Name of item: VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth
Delivery and payment date: 27/03/2012
I got a VOX 507 + Full Touch Screen Multimedia Mobile + bluetooth on order No.3678307 and got delivered through bluedart courier on payment of Rs.3298.0. The device is defected. After receiving product when I checked I gave complaint to customer care on [protected] and I have already sent mails in this reg. to '[protected]@naaptol.com' on 3rd april 2012.
From 27/03/2012 I keep calling customer care I contacted Naaptol complaints number [protected] and got the reply that I would receive a call from nearby company 48 working hours.
Today 06/04/2012 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 48 working hours. During the telephone talk, they disconnected abruptly and. I feel cheated. Please help me to recover my loss.
problems in mobile.
1.batttery backup is very poor
2.sound quality is very low
3.even manual is not given.
So please i want my cash back.
naaptol blackberry tour — defective product
i order blackberry tour frm naaptol in january nd nw m hvng so many prblms with it..d phone is nt evn workingi hv already compalined several times bt there was no response frm them...
Dear Sir/Madam,
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
We regret for the inconvenience caused to you.
We would surely help you, kindly help us with your order id so that we can assist you further.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.
Please be assured of complete resolution.
Thanks & Regards,
Customer Service.
Naaptol Online Shopping Pvt.Ltd.
NAAPTOL - MOBILE HANDSET — DEFECTIVE PRODUCT & NON REFUND OF MONEY
MY BOOKING No.2848104 AND MY COMPLAINT No.2037600 dt.05.01.2012......... FROM NAAPTOL..........I ORDERED A DUAL SIM BLACBERRY MOBILE FROM NAAPTOL, IMMEDIATELY ON RECEIPT OF THE PRODUCT CDMA MOBILE DID NOT WORK, I WAS SUGGESTED TO RETURN THE PRODUCT FROM NAAPTOL TO ITS DEALER & IT WAS IMMEDIATELY RETURNED ON 30.11.2011 AND FROM THEN ON THEY HAVE NEVER BOTHERED TO REFUND MY MONEY & HAVE BEEN MAKING EXCUSES THAT THE PRODUCT HAS NOT REACHED THE DEALER & TO PROVE ALL THIS I HAVE SUBMITTED PROOF OF DELIVERY(POD) FROM BLUEDART EXPRESS THAT THE PRODUCT HAS BEEN DELIVERED TO THE DEALER....BUT TILL DATE 09.04.2012, EVEN AFTER 4 MONTHS & AFTER REPEATED CALLS & MAILS TO ALL INVOLVED, THERE HAS BEEN NO IMPROVEMENT IN THE SITUATION & I FEEL THEY ARE TRYING TO DODGE ME TO REFUND THE MONEY........I REQUEST THIS FORUM TO SPREAD THE AWARENESS OF CHEATERS LIKE THESE COMPANIES & HELP CUSTOMERS / BUYERS LIKE ME TO GET BACK MY MONEY........PLEASE GUIDE ME...................
THANKS & REGARDS,
AMIT CHANDAK
+[protected]
Dear Customer,
As per our telephonic conversation, you said that you has sent product on our JS warehouse address.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our concerned team and awaiting a revert on the same.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation, you said that you has sent product on our JS warehouse address.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our concerned team and awaiting a revert on the same.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Customer,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Amit kumar Chandak Amount : 5298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Amit kumar Chandak Amount : 5298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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