[Resolved]  Naaptol.com / Boss Ephone 3300 — Mobile given for repair on 12th July, but till date it was not replaced.

Address:

Mumbai City, Maharashtra

THIS IS THE LATEST MAIL TO NAAPTOL ;
30th August, 2010

Please refer our various mails and telephone calls since 12th June, 2010 to till date.

Also note that we have received the following SMS on 30.07.2010 at 12.55p.m.
“ Dear Customer, Your order no.291750 is ready for reshipping, for any assistant kindly contact [protected].

Surprisingly till date after one month, we have not received our Mobile or there is no change in your telephonic (Toll free) msg.

Given below our various mails sent to Naaptol for your doing the needful.
But there is no reply from them and on telephone the same msg. " Mobile is ready for shipment since 30th July, 2010" is given by their call centre.

Please look into it .
-----Original Message-----
From: Usha Bargur
Sent: 02/07/2010 16:26:31
Subject: Mobile Repair/Exchange

Email to : [protected]@naaptol.com



Please refer the attached letter regarding Cell phone complaint.



As suggested by you we have sent the cell phone to Shiv Service Centre, but
we found that we have to pay the repairing charges of Rs. 1200/- .



It is surprising that why we should pay Rs.1200/- when there is no warranty
or guarantee of the screen.



Is it worth paying the money without guarantee ?



If on the second day same thing happens than what is the use of it?



We are all using the cell phones but Naaptol is the first supplier who gave
us such a cheap instrument with no guarantee.

If you are giving the guarantee will pay the amount or we have no other
option but to take help from consumer court.





Regards,

Usha

Attached letter:

12th June,2010

Naaptol /AHA Trade Partner,
ORDER No.291750 dtd. 09.04.2010
Invoice no. 1642258
Delivered on 07.05.2010 dt 7.00 p.m.

Product name : BOSS ephone -3300
Seller Name : Krishna Traders
Purchaser : Natraj (Usha) Bargur

Following problem occurred after receiving the Cell phone :
1. 2nd day horizontal lines started showing
2. Alphabets were garbled
3. 5th day started Voice problem
4. Sliding was not proper
5. Sometimes battery becoming low within 10-12 hrs.
6. on 8th day the stylus cracked the screen.
7. We are using – Aircel Internet package
8. Sim Cards – Airtel, Aircel, Reliance.

As we were out of Mumbai we could not deliver the same. On Thursday 10th June, 2010 night we were back from Religious tour from south and then we called and got the address etc.

Sending herewith the cell phone with battery for repair and doing the needful.

Thanking you,

Yours faithfully,

Usha Nataraju Bargur
Add.: 260-M/56, First floor,
Kranti Nagar, J.S.S. Road,
Girgaum , Mumbai -400004
Res.:[protected]
Cell:[protected]/ [protected]
Sending the cell phone to ;
M/s. Shiv Service Centre, Nataraj Building, Shivshakti Complex,
Behind Shiv Temple, Goregaon- Mulund Link Road, Opp. Nahur Station (W),
Mumbai -400078 Tel.: 65262143
On 12.06.2010 thru Blue Dart Courier.
----
-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Tuesday, July 06, 2010 11:09 AM
To: [protected]@naaptol.com
Cc: Trilok; MoM
Subject: FW: Mobile Repair/Exchange

Hi,
Please find the below mail and update us according.
Awaiting your response ASAP.
Please do call back in case of any queries.

Regards,
Trilok
--------
From: Usha Bargur [mailto:usha.[protected]@adityabirla.com]
Sent: Friday, August 13, 2010 12:50 PM
To: '[protected]@naaptol.com'
Subject: FW: Mobile Repair/Exchange


13th August, 2010

Please refer our various mails and telephone calls:

Yr representative informed us that on 19th July, mobile was shipped, then they said, on 30th July it was couriered thru Blue dart but they could not provide any docket no. but we received SMS that it will delivered within 8 days.

But we r surprised to note that in Mumbai is it too hard or inconvenient to deliver the mobile even after 10 to 15 days of its shipment ?

Or may be your people are fooling us and passing the time.

Thanks,
Usha Nataraju Bargur
-------
From: Usha Bargur [mailto:usha.[protected]@adityabirla.com]
Sent: Thursday, August 26, 2010 3:01 PM
To: '[protected]@naaptol.com'
Subject: FW: Mobile Repair/Exchange


26th August, 2010

Please refer our various mails and telephone calls till date. Since 12th June, 2010 after dispatching the mobile to your service centre, till date i.e. more than two months there is no response from you. According to your representative, since 30th July, 2010 the mobile is ready for shipment ( dispatch) , as off today, after 25days the same status is available. I do not understand when it is ready for shipment, then why it is not shipped till today.

When the status of your mobile delivery is like this, how can we buy your other products which you advertise on TV. How can we judge your reputation.

Please refer our all the mails given below and revert me the status of dispatch immediately OR we have no other option but to take help from consumer court.

Thanks,
Usha Nataraju Bargur
Cell: [protected]/ [protected]
[protected]