[Resolved]  Airtel Broadband — New Broadband connection

I called up the Airtel Broadband customer care to get a new connection. The Execuitve did asked me all the details and said that you will recieve a call with in 48 hrs. After 48 hrs I did again called customer care and asked what happened, he said it is in progress and you will be again contacted till tommorow evening. but now its almost a week and there is no iformation from there side.
This is the customer service I am getting from Airtel, I donot know whom to contact and what is the excalation level.

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008. when i apply for broadband excutive commetment 1st june is dadline but anybody not come till now

One Mr.maalikarjun, sr.officer, sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my are airtel is providing broadband connection.He assured that broad band connection will be provided within 10days. On his assurance i have applied for broadband connection (Appl.no.BA 223401) on 4th march 2009 along with cheque fro Rs.1000/= and other necessary documents.When enquired after one week he started some excuses for not giving the connection as promised. On verification it was found that the cheque has bbe already produced to the bank and cleared on 6th march itself. When i want enqquire why still the connection has not been provided, he started avoiding the calls. Today, when cotacted the Bharti airtel office at Koramangala, bangalore (phone:[protected], I was shocked to learn that my application was rejected on technical ground that it is not feasable in our area. If so why did the sr. officer sales lied? Why my cheque was presented and encashed within 2 days of my submitting the application? It appears that the firm is cheating the people like this and collecting the money. Further, it seems that a refund order will be sent afetr 2 weekssince I contacted them. Is ther no way to punish this type of fraud?

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances and request ids. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 4 days ago and I am still waiting for the call. Today, I called up again and was asked to wait for some more time!!

My request ids are : 32385939 and 22410606

Please let me know if I can expect anybody to call me up regarding this as I intend to get my connection done asap.

Regards,
Naushad Ahmed
[protected] / [protected]

One Mr.Ranjit Kumar, Senior Officer Sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my airtel is providing broadband connection.He assured that broad band connection will be provided within 7days Max. On his assurance i have applied for broadband connection (Appl.no.BA 0022954) along with money Rs.3300/- and other necessary documents.When enquired after one week(10 days) he started some excuses for not giving the connection as promised. When i want enqquire why still the connection has not been provided, he started avoiding the calls. I am getting scare now... To whome can i conatact in this case? and I tried to conatact these telephone numbers[protected],[protected] but no body is picking up the call

Please find the Sales and His team leader contact details below:

Ranjith Kumar-Sr.Sales Officer
Bharath Airtel Services Ltd.
#89, SVR Complex, Madivala, Hosur Main Road
Bangalore-560068
T:+[protected]
F:+[protected]
M:+91 [protected]

Prasant-Team Leader
Cell: [protected]


Thanks,
Harinath K
Harinath.[protected]@gmail.com

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 20 days ago and I am still waiting for the call. If i don't get ur call wid in 2 days i'm going to complaint against u to ur HOD and in customer cell...

I registered for a broadband connection in Korattur area - 4th Street on 15th May 2010.
The contact person was Premnath from Airtel - Ph [protected].
He took 2000 Rs from me, and registered for a connection app no : CH989321.
He told me it will take 2 days for the connection. I had waited for almost 3 weeks and I did not get a proper response nor any work was done for my connection.
Later I contacted Airtel broadband customer care on 1st June and lodged a complaint - complaint number 3335618 to process my refund. They told me it will take 15 working days for the refund to be processed.
After that they never contacted me regarding status. Today (10th June), I call them up and they say that they cannot provide me with a connection, and repeated the same information, when I asked them about status of refund, they told me that they can take a new request and get it processed. Second complaint number 33696716. Im not sure now when I will get my money back.

Hi,
I requested for a new connection with Airtel broadband. I gave my request form one and half months ago. The representatives from Airtel tells that connection limit is reached in my area. I'm residing in the below address
No 27, Ganapathypuram first main road, Pallikaranai, Chennai 600100. Mobile : [protected].
Also there are three people in my street itself waiting for the connection from Airtel.
Please let me know whether there is any procedure that needs to be followed to get the connection in this case. I'm not satisfied with any other service providers and I'm eagerly waiting for airtel connection in my house.
Also let me know if there is any escalation procedure available with Airtel to escalate the request to higher management.

When can i expect the resolution????

I have already mentioned my address in the complaint

My address:- G-901/902, Palm Court, Link Road, Malad West, Mumbai-400064

My contact no. +91-[protected]


Thanks,
Anshu

I only have plenty of complaint numbers from the customer care (4 of which are noted below and others i don't remember) but no service :_

9716273
1819640
1919610
2115630 (today's complain no.)

The account number has already opened in your system under Sumit Maheshwari, account number being [protected]. I guess the customer care executive and the engineers both are sleeping. Sorry to say but your services are highly pathetic.

Anshu

hello Airtel complaint cell,

I am from chennai K K Nagar, i too had the same problem of waiting 4 days after raising the request for new connection. Basically, i ahve used airtel and was out of station for some time hence disconnected the same, however the line from the airtel box into my home is still available and hanging inside my home. I raised request for airtel connection, none turned up for feasibility check. First of all, if you are giving connection to the same person why do your call centre people dont think there is no necessity on feasibility check? none turned up. I called up justdial to enquire on airtel usb modem and finally the call came from one of the sales guy of your's for bb conneciton. he came, he took all necessary details, committed as if he will provide it at the end of the day since there was no requirement for feasibility check. I gave 500 rs for installation charges and i am still waiting for the installation to happen. Why do you become so insane to keep customer waiting for your connection? u were the best in customer service. however, you have turned topsy turvy and giving false commitments and slipping delivery / installation time for the customer. Is this all about airtel customer service? The sales guy name is Augustin from one of your vendor around chennai ashok nagar.

If you cant deliver, dont commit; If you commit, dont fail to deliver..

I want aritel bb connection at the earliest, i had waited enough.

Abiraman
[protected]