[Resolved]  State Bank of India — REFUSED TO UPDATE PASSBOOK OF SENIOR CITIZEN DEPOSIT PASS BOOK

Address:

Delhi

We have 2 deposit account under Senior Citizen Saving Scheme in
State Bank of India, BO - A-1, Lal Market, Paschim Vihar, New Delhi - 110063.
One of the account no. is [protected]. Manual pass book has been issued for the
said deposit. The branch people have categorically denied to make the entries in
the pass book by saying that the interest credited in the account on querterly
basis was transferred to the saving bank account of the depositor. After credit
& debit the balance remains the same and there is no requirement for making
the entires in the manual pass book.
>My view is that the deposit account and
the saving bank account are entirely different accounts. The interest from the
deposit account has been transferred to saving account by virtue of the
instruction given to the bank to credit it on quarterly basis to the saving
account. The interest has been credited first to deposit account and then by way
of debit to deposit account it was t/d to saving account. The depositor has full
right to know from the bank by way o[censored]pdation of pass book of deposit account
to ascertain what amount has been credited to the deposit account and out of
amount credited how much has been t/d to saving account.
>We have a detailed
discussion with the desk clerk and accountant, but they have denied to update
the manual pass book. We could not understand the reason.
>You are requested
to look in the matter and give the solution to us. our contact details are as
under:-
>JAI NARAIN GARG & PRAKASH KUMARI GARG
>B-93, ASHOKA ENCLAVE,
PEERA GARHI,
>NEW DELHI - 110087
>TEL NO.[protected], [protected]
THE WHOLE CONTENT OF EMAIL WITH VARIOUS REMINDERS IS GIVEN HEREUNDER:-
DEAR ALL,

WAHT A FANTASTIC WORKING IN SBI. BANKING INDUSTRY WILL BE PROUD OF YOU PEOPLE. EVERY ONE WILL APPRECIATE THIS KIND OF WORKING. NEED NOT TO MENTION THAT A COMPLAINT MADE BY A SENIOR CITIZEN IS UNATTENDED SINCE LAST 3 MONTHS. THE SBI STAFF MUST GET MEDALS FROM RBI, FINANCE MINISTRY, IMF ETC. THEY REALLY DESERVED IT BECAUSE THEY ARE INCOMPETENT AND DONOT HAVE A RIGHT TO BE CALLED AS BANKERS.

AN UNSATISFIED CUSTOMER.

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: cmsce1.[protected]@sbi.co.in,sbi.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: cmsce1.[protected]@sbi.co.in
Cc: helpline.[protected]@sbi.co.in,cmbopm1.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: cmsce1.[protected]@sbi.co.in
Cc: helpline.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Dear learned officers of SBI,
Again sending the reminder for a complaint pending from last 3 months.
It appears that SBI has no system to attend or give reply or to solve the complaint made by the customers. If it is so, then tell the customers in a straight forward manner. They will go directly to the banking ombudsman by telling them that SBI has no system of receiving the complaints.

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: cmsce1.[protected]@sbi.co.in
Cc: helpline.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: cmsce1.[protected]@sbi.co.in
Cc: helpline.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Dear Sir,

No reply, no solution to my problem? Have you employed all worthless people who could not resolve an issue in almost 3 months?

A big ????? on the integrity on SBI working!!!



Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: helpline.[protected]@sbi.co.in
Cc: cmsce1.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Dear,

i think everyone in SBI is either sleeping without any tension or playing the game with the cutomers. The so called best but worst bank can not resolve a complaint even after a period of > 2 months. This is absolutely contrary to what SBI claims for its image. Let us see how many months will you take to resolve this complaint.

But keep it in your mind that by ignoring the mail you can not think to dump the complaint. i will keep on sending reminders.



Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: helpline.[protected]@sbi.co.in
Cc: cmsce1.[protected]@sbi.co.in
Subject: Fw: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: helpline.[protected]@sbi.co.in
Cc: cmsce1.[protected]@sbi.co.in
Subject: Fw: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS

Dear office bearers of the worst bank in india,

this is the position a complaint is handled in the so called best but worst bank in india. Nobody is coming forward to take the action for the complaint even after a period of 2 months. This bank is also running at the mercy of god (i.e., RAM BHAROSE) like the govt of india.
This is a deficiency of service on the part of bank and i have full right to go to consumer forum.




Note: Forwarded message attached

-- Original Message --

From: "helpline.lhodel" helpline.[protected]@sbi.co.in
To: "cm super circle" cmsce1.[protected]@sbi.co.in, sbi.[protected]@sbi.co.in
Cc: [protected]@rediffmail.com
Subject: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS


KIND ATTENTION:AGM,SUPER CIRCLE-I NEW DELHI



Mail is forwarded for necessary action at your end to redress the grievance of customer at the earliest

SBI HELPLINE NEW DELHI L.H.O
----- Original Message -----
From: anand gupta
To: helpline.[protected]@sbi.co.in
Cc: sbi.[protected]@sbi.co.in
Sent: Wednesday, January 27, 2010 6:55 PM
Subject: Fw: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS


Note: Forwarded message attached

-- Original Message --

From: "anand gupta"[protected]@rediffmail.com
To: helpline.[protected]@sbi.co.in
Subject: Re: Fw: Fw: Fw: Updation of pass book of deposit under SCSS


--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. ---

Dear sir,

you are a senior authority for the branch. But, the branch people are not bothered for any mail or instruction recd from the seniors. They will work in their way. It is clear from the fact that you have forwarded the mail so many times to branch but no steps taken/reply given till date after 11 dec., 2009.

Now tell me what will you do ?

......

On Wed, 27 Jan 2010 16:48:54 +0530 wrote
>

KIND ATTENTION: BRANCH MANAGER PASCHIM VIHARBRANCH
>
>Mail
received from the customer forwarded for necessary action at your end to resolve
the matter at the earliest under advice to us.


SBI HELPLINE NEW DELHI L.H.O
----- Original Message -----
From: anand
gupta
To: helpline.[protected]@sbi.co.in
Sent: Thursday, January 21, 2010 5:29 PM
Subject: Fw: Fw: Fw: Updation of pass book of deposit under
SCSS

>Note: Forwarded message attached
>
>-- Original Message
--
>
>From: "helpline.lhodel" helpline.[protected]@sbi.co.in
>To: sbi.[protected]@sbi.co.in
>Cc: [protected]@rediffmail.com
>Subject:
Fw: Fw: Updation of pass book of deposit under SCSS
>



--- Disclaimer ---
The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---



KIND ATTENTION: BRANCH MANAGERPASCHIM VIHARBRANCH
>
>Mail
received from the customer forwarded for necessary action at your end to resolve
the matter at the earliest under advice to us.


SBI HELPLINE NEW DELHI L.H.O
----- Original Message -----
From: anand
gupta
To: helpline.[protected]@sbi.co.in
Sent: Monday, December 28, 2009 2:26 PM
Subject: Fw: Fw: Updation of pass book of deposit under
SCSS

>Dear sir,
>
>No steps have been taken till date for my
request/greviance.
>
>Kindly let me know how long it will take to resolve
the issue.
>
>thanks
>
>a customer of SBI
>
>
>Note: Forwarded
message attached
>
>-- Original Message --
>
>From: "helpline.lhodel" helpline.[protected]@sbi.co.in
>To: sbi.[protected]@sbi.co.in
>Cc: [protected]@rediffmail.com, "cm super
circle" cmsce1.[protected]@sbi.co.in
>Subject:
Fw: Updation of pass book of deposit under SCSS
>



--- Disclaimer ---
The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---




KIND ATTENTION: BRANCH MANAGERPASCHIM VIHARBRANCH
>
>Mail
received from the customer forwarded for necessary action at your end to resolve
the matter at the earliest under advice to us.

SBI HELPLINE NEW DELHI L.H.O
----- Original Message -----
From: anand
gupta
To: helpline.[protected]@sbi.co.in
Sent: Friday, December 11, 2009 2:23 PM
Subject: Updation of pass book of deposit under SCSS

>We have 2 deposit account under Senior Citizen Saving Scheme in
State Bank of India, BO - A-1, Lal Market, Paschim Vihar, New Delhi - 110063.
One of the account no. is [protected]. Manual pass book has been issued for the
said deposit. The branch people have categorically denied to make the entries in
the pass book by saying that the interest credited in the account on querterly
basis was transferred to the saving bank account of the depositor. After credit
& debit the balance remains the same and there is no requirement for making
the entires in the manual pass book.
>My view is that the deposit account and
the saving bank account are entirely different accounts. The interest from the
deposit account has been transferred to saving account by virtue of the
instruction given to the bank to credit it on quarterly basis to the saving
account. The interest has been credited first to deposit account and then by way
of debit to deposit account it was t/d to saving account. The depositor has full
right to know from the bank by way o[censored]pdation of pass book of deposit account
to ascertain what amount has been credited to the deposit account and out of
amount credited how much has been t/d to saving account.
>We have a detailed
discussion with the desk clerk and accountant, but they have denied to update
the manual pass book. We could not understand the reason.
>You are requested
to look in the matter and give the solution to us. our contact details are as
under:-
>JAI NARAIN GARG & PRAKASH KUMARI GARG
>B-93, ASHOKA ENCLAVE,
PEERA GARHI,
>NEW DELHI - 110087
>TEL NO.[protected], [protected]
>



--- Disclaimer ---
The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---