[Resolved]  Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

Hai, I am Akhil my phone problem is key pad do not work phone model NOKIA 5300 Xpress Music(IEMI N.O:[protected] and PRODUCT CODE:0553544. I give my handset nokia care Kattappana and the phone working.They tell three times sent to Delhi the phone. The phone if not get me i have get the new phone because the phone sent to Delhi three time.They told today they are inform the head office(14/7/2009) .so i immeditly get the phone . "PLEASE HELP ME" AKHIL VINAYAK SHAJI THEKKEDATHU (H) AYYAPPANCOVIL P.O MATTUKATTA. Condact number:[protected], [protected].

Nokia E63 — FREQUENT PROBLEM IN HANDSET

DEAR SIR

RE: MOBILE MODEL E63- OF NOKIA

I PURCHASED A MOBILE OF NOKIA -E63 RS 12800/- IN MONTH
OF MARCH 2009
MOBILE SWITCHED OF SUDDENLY AND I TRIED SO MANY TIMES TO ON BUT
THE MOBILE CONDITION WAS SAME
I CONTACT NOKIA CARE AT PARK ROAD GORAKHPUR
THEY SAID :MOBILE IS GOING OUR DELHI OFFICE IT WILL TAKE 15-20 DAYS
AFTER RECTIFIING THIS PROBLEM I RECEIVE IT ON 21ST DAY
AND
THEN SUDDENLY 7-DAY BEFORE FROM TODAY THE CHARGING PROBLEM STARTS IN MOBILE
WHEN I CONTACT TO NOKIA CARE AT PARK-ROAD IN GORAKHPUR THEY
REPLIED IT WILL TAKE AGAIN 15-20 DAYS
I ALREADY SUFFERED LAST TIME 21 DAYS
NOW
CAN I SUFFER IT

THIS IS THE PROBLEM OF MOBILE & COMPANY
AVINASH PANDEY
[protected]

Nokia — No responce from Nokia Care for One month

I had given my Hadset Nokia 7210c for a keppad problem in the Nokia care Margao - Goa. There has not been a single responce from Nokia care for a month & every time I called them They said that the parts are yet to arrive. Finally after a month they tell me that the had set has a restarting problem & canot be reapaired. NOKIA IS KNOW TO BE THE BEST PHONE ... BUT IWOULD LIKE TO ADD ... IF YOU HAVE A PROBLEM WITH IS FORGET IT YOU CANT GET IT FIX JUST DUMB IT. I HAVE LOST 4 HANDSETS ALL BECASE OF NO SERVICE FROM NOKIA CARE. Nokia 3310, Nokia 3315, Nokia 6610i & NOW Nokia 7210c BECAUSE NOKIA CARE TELL ME AFTER 1 MONTH THAT IT CANT BE REPAIRED. ... THE NEXT TIME YOU BUY A NOKIA PHONE THINK ANOUT IT FIRST.

Nokia 1661_2 — security code

Security code tiba-tiba di minta ketika ha mati n di hidupkan lagi padahal tidak pernah menyeting kode tersebut

jeyabalan — no internet connectivity and phone for last one week,

Dear Sir,

Pls note i am using reliance broadband .my user id no. is[protected].
Last monday 30 june . customer care saying that you will get connecting in 24 hour.
after one week not response in reliance brand band. i am not geeting any internet connectingvity.

My home Phone number is:[protected]


They are big cheater, and their services is very poor.

My other relatives and freinds also have the same veiw on this company.

My loss of 1200rs.

Regards,
jeyabalan
[protected]

Same behavior I have also experienced when I approached the center.
They were not ready to listen what was the problem I had

Nokia — bad service center support

Dear Sir,
I am a customer from agartala(tripura) suffering disturb in my n73 mobile. Nokia care are not so serious upon the matter. They are saying, we dont have enough stock of parse to support ur complaint, plz wait few days...The fact is that they are saying like this from last 7-8 month.

I bought a Nokia 5800 Express music in early 2009. Besides getting heated when talking and the volume frequency changing during conversation, from the middle of May till end June 2009, the screen display kept going off. Finally the display screen packed up completely on 30th June 2009. So, I handed over the set to Nokia Care at KN Services, Malviya Nagar on 30th June. The phone was to be repaired and returned within 15 days ie 1th July.

As all my contacts are on the phone and I need to call clients, I called[protected] on 8th July. They put me on to the same KN Services who assured that the phone would be repaired and handed over soon.

On 16th July morning again I spoke to KN Services and they informed that I will need to call them after 2 hours as their computer has a virus problem and they cannot give any repair status. When I tried to call later, no one was picking up their phones.

Being helpless, I called[protected] in the evening of 16th July and explained the pathetic situation to them . They said call on Saturday 18th July to get an update on the repair status !! This is completely unhelpful and no one seems to know where the phone is or what the real problem is. I need the phone badly. This matter is getting very frustrating and unreasonable. There has been no feedback or assistance from Nokia till date on this matter. The complaint ID is 1:[protected]

Nokia — POOR RESPONSE BY CUSTOMER CARE SHOP

Dear Sir

I am mentally harrassed by Nokia Care Centre. Ever since I had purchased E51 my life have become misrable. I visited two time initially they formated all details, upgraded the programme and said problem is solved. Last time again i sent phone they said they will have to change key pad for that i will have to keep the phone for more than 7 days. I did not had arrangement of another phone hence it took me time for 15 days to arrange the another phone. Later I sent phone to Ahsram Road Customer Care Centre They said to go back to Mani Nagar, When I insisted to submit compain there it self, they said phone has exposed to water hence they are rejecting.

God Knows This is what for gandhiji has fought to get freedom so that we can be harrased easily. My nervous system is being affected due to my in ability to fight in such competitive time.

IMEI No [protected]

Plssssssssssssssssssssssss Help

Regards


Rajesh Pathak

Hi.!
This is Ad. Gautam Shrikhande from Hingoli district before 9 month i purchased Nokia 3610a handset and it is damaged within 2 month the problem is that trips is damaged so nothing is showing on display so for that reason, i came to pune and i had given this handset in nokia care in pune on 1 juley 2009. and job sheet no is[protected]/090701/62 but the company returned to me and care manager the name of Rameswar kottalwar said it is impossible to change this part and to become in good position so i mail to you i want my handset in privious position if not i want head of co. manager email id.and also want compensation which i have lost.
if not i am going filed suit against co. i want reply within 3 days

sir i brought a new xpress music 5800 on 7July 2009 &next day i got display blank when i oprating.then i went to nokia shop & i told him replace this set then shokeepar do not replace & he told me give nokia serevice center(lajpat nagar new delhi)& ON 9 JULY the service center told me u will wait for one month bcz i have not mobile parts.sir i want to replace this mobile.I HOPING FOR QUICK YOUR ACTION, MY NAME; Dr.SAGAR, Add;-A-7 SIDDHART NAGAR 2nd FLR(ASHRAM)NEW DELHI-110014, MOBILE NO.[protected] NOKIA 5800, IMEI[protected] Nokia service center;JOB sheet No.5002, N.R.I COMMUNICATION, 0-9, LAJPAT NAGAR-2, NEW DELHI-24, TEL NO, 46528790

I bought a nokia from a showroom on 30.5.09 from new delhi. now there is a problem that while i receive any call and do any call, most of the times it gets disconnected. thereby causing a great loss to me. what are the remedies for this problem? what should i do? pls. suggest at the earliest.

thanking you,

My phone 3500 c with seriol no-[protected]
has been lost could you lock this phone so that no one can misuse this

Dear Sir,

My father has lost his mobile while travelling today. Please lock the IMEI no of this Nokia1110c Mobile. The serial no. is [protected].

Hello
I am Arun wants to complain the customer care center in North campus Delhi .There Engineers are not able to repair my ( Nokia N81 ) mobile & they do no pay attention towards our complain,
they always said that please come after 20 days and when i go on given date they take max time to repair it & after that they send it to bangalore and lastly when i go to take my mobile they
missbehave with me and return my mobile badly.

Nokia — nokia care not doing work properly and giving phone without correcting it

i have said that upper speaker of my phone(N73 m) are not working properly and i want to reboot the software of my phone but they put the software of n73 this will happened 3rd time.

i purchase nokia5800 express music but many times problem of hang is cuming n i upgrade a software 2 or 3 times n nw dere is another prob my airtel simcard is nt working in that phone. there is not network coverage n other companies simcard are working bt dere is call drop prob .i have given it 4 repairing in nokia reparing center n my job sheet no. is[protected]/090711/44.
plz luk into dis matter n solve dis prob as soon as possible...

i have purchased a nokia mobile model 1202 black at the rate of 1300/- on 12/7/09 vide b/no 854 from dushyanth multinetworks, yelhanka, bangalore. phone[protected], mob [protected] and the
imei no of phone [protected] item code 002H4R4.
my complaint is that the battery of above device is not lasting at least 15 hrs. compliant alreadydone with the dealer but he denied and avoid under one or onother pretest. being a famous firm i wish you will take a appropriate decision in this matter so that i can able to use the mobile conveniently.

regards. from anil..s.nair

Nokia N-70 — MAKING FOOL OF CUSTOMERS

Dear Greviance Officer in charge,
I had bought N-70 on 01.07.2007. I had a display problem on 17.07.2009. I enquired for a rough idea in the local mobile repair shop and I was informed that it will cost Rs.1200/-. But I wanted to get it serviced from the Company service centre. So I contacted a Nokia Care Centre in Frazer Town ie.`Shakthi Communications', M.M. ROAD, FRAZER TOWN, BANG-560 005, on 21.07.2009. When I contacted them, the Customer Service Personal, just took the set inside the workshop to consult the manager there and came and informed me, it will cost Rs.1850/-. I was shocked and enquired about the reason for such a price and she told me that some IC would have got damaged and that is the rate. But somehow I wanted a genuine Product inside my set, so I agreed for the price and took an acknowledgement with a complaint number. On 23.07.2009 evening I went to collect the set with the required money. The delivery boy there, just handed over the mobile and took the cash and said Thank U very politely without giving any receipt. I asked him for the receipt. Then he directed me to the next table to the Customer Service Executive. She, INSTEAD of giving me a SYSTEM GENEREATED RECEIPT, is
writing a manual Receipt. When I asked for the System Bill, she said that this is the receipt they give. I protested and told that this receipt is not an authunticated receipt and that you are cheating the customers. For that she told me that later the amount collected will be keyed in the system. For that I told that Rs.1850/- wont be keyed in the system, instead a very meagre amount will be keyed in. U people should UNDERSTAND that this gives me a DOUBT that THEY ARE CHEATING THE CUSTOMERS LIKE ME BY CHARGING A HEAFTY AMOUNT FOR SERVICING AND CHEATING THE COMPANY i.e. NOKIA, BY KEYING IN ONLY A MEAGRE amount as collected from the customers.THEREBY THEY WILL POCKET THE DIFFERENCE OF CASH AND MAKE A PROFIT FOR THEIR OWN AT OUR COST AND THE COMPANY'S COST.

So, I request the CONCERNED to inspect such SERVICE CENTRES and save YOUR ORGANISATION's REPUTATION AND THEREBY GET AND RETAIN GOOD RELATIONSHIP WITH THE CUSTOMERS. Also, I request you to clarify what is the actual amount charged for the Display problem.
One small suggestion, kindly display the approximate charges for the common problems in all the service centres so that many customers will come to your for getting your service and increase your GOODWILL.

Thanking you in ADVANCE.

Regards,
SURESH[protected],

dear sir,

i deposited my nokia 1203 phone yesterday.plz tell me my phone is repair or not.