[Resolved] Onida — No action against complaint | |
To the admin Sir i have many times call on onida customer care[protected] And registerd complaint of my onida 1 ton split ac Sir my ac is not working well. I m writing some of my complaint numbers below Then plz tell me what can i do. Can i go to consumer court Complaint no date time name of customer care executiv [protected] 23 / 4 / 2010 5:58 pm miss. Annu [protected] 27 / 4 / 2010 6:00 pm mr. Sumit [protected] 10 / 5 / 2010 1:26 pm miss. Jyoti [protected] 22 / 5 / 2010 5:13 pm miss. Jyoti [protected] 31 / 5 / 2010 11:05 am mr prafful [protected] 5 / 6 / 2010 6:20 pm — Or i have many times call on below listed numbers but not get a positive response Onida zonal manager ( mr naresh tomar[protected] / 32908806 27455617 / 27452663 Mr ahmed - [protected] Mr amar - [protected] Adonis electronic ltd[protected] /[protected] Onida zonal head delhi mr naresh tomar - [protected] Onida bombay ac head mr rahul - [protected] Onida ac service manager mr sanjay pandey - [protected] Onida bombay customer care[protected] /[protected] Mirc electronic ltd[protected] /[protected] Mirc electr ltd delhi with miss elfy[protected] / 14 / 27 [protected] / 26948822 / 2562721 Onida delhi ac incharge mr manoj singh - [protected] Onida all over india ac service manager mr - kuldeep kaul [protected] Secretary of mr gl mirchandani mr kujji raman [protected] Onida delhi zonal head mr prabhakar - [protected] Plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz Anybody help If you are also a consumer of onida then plz reply with agree My contact no - [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved Mar 17, 2015 iabhay.gupta's response complain it to naresh tomar
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 32 Comments | |
Comments
Dear Sir,
Pls send your Address, Contact Number for necessary support.
Thanks,
Sarah Pereira
Mumbai
Pls send your Address, Contact Number for necessary support.
Thanks,
Sarah Pereira
Mumbai
Onida — Improper service
Sir,On 13 march 2010 , engineer from Onida Customer Relation Center, Adonis Electronics Pvt.Ltd.,Congress Nagar, Nagpur, had come for the servicing of Spilt AC ( AC was functioning in gud condition ) . Since then the AC is not giving cooling effect, for this the complain have been done more than 25 times. But the incharge person is not bothered to take the care and do the necessary.
Now as summers have started, i nagpur is moving towards extreme heat, i think this type of service centers should be banned from continuing their license of so called customer care.
I hope the complaint will be resolved..
Also i want to lodge the claim on the company of Rs. 21000/- for making my AC defunctional plus additional charges of Rs. 20000 /- for ill health caused.
Please send confirmation mail
The VP/CEO
Onida Home Appliances
India
Sub: Biggest Mistake to buy Ondia Product
Dear Sir,
I bought an Onida window Air conditioner (1.5 ton) from M/s Kataria Sales Corp. Bill No:.-19228 dated 9th June09. After thorough research through the market dealers & discussing with them I reached to the conclusion that the Onida is the best package as per my need. Moreover, I even talked to the customer care in comparison with Onida like LG, Samsung etc about the product and vice-versa. Majority of dealers provided me satisfaction and stated more peace of mind in terms of service assistance and durability of Onida’s product. But as far as my experience after the purchase, I felt that it was the biggest blunder of buying Onida. Initially, there was no demonstration after the installation. Later, after 9 months (in the month of March) I made a request for the routine check-up & service provided by the company. After my rigorous follow-up they send an engineer 10 days from the scheduled. Since he (Mr.Prem) came and did the service as per his knowledge and norms. But I was not satisfied by the way he carried his work. Anyhow I have compromised on this because I had already gone through the pain and agony in terms of getting the routine service. After almost a month has past of service, I faced a noise problem. I registered a complaint No:[protected] dated:- 20/4/2010. I made a complained at customer care but no response from them. I again made rigorous follow up on the complaint because of the same experienced I had in the past. At Last I received an engineer (Mr.Amit) for the rectification of the problem after one week. He stated me, the problem occurred due to improper service which led the water to enter in the circuit/Pcb mechanism. He rectified the problem but I asked for the assurance in regard for the smooth functioning of AC. But I again faced a haunting noise after couple of weeks and which force again to make a complaint in this regard dated:-16th May.2010 complaint No:[protected] and I was informed that within 48hrs I will receive a call as such. But the same scenario was there and same kind of reluctance which I had faced earlier in terms of service. Now my faith is totally shattered therefore I asked your people that to refund my money and take your product back. As per my experienced the service is pathetic and the engineer’s are not up to the mark. Meanwhile In this regard I tried to contact to you senior persons associated in Onida. Hence, I came across Ms. Lalita:-[protected] on 24/5/2010 (M/s Adonis Electronics Pvt.Ltd.) at your head office in Delhi situated at Mathura Road. Ms. Lalita after going through the whole problem given me excuse that the system got hanged therefore no person was able to arrived at your place. I was unable to understand exactly that if there has been a system failure then, how I was able to get the complaint no. mentioned above. After all she planned Mr.Amar:-[protected] to visit my place and equally offered me a replacement with latest model of N-series running at present. Mr.Amar visited my house on dated 29/5/2010 and with complete inspection at his end; he also reaches to the same result. He committed me a replacement with the new A/C and added with one year additional warranty as a regard along with the commitments made by Ms.Lalita earlier on the phone and I was promised to receive the new N-series by Thursday: dated:-03/06/2010. After discussing with my family, though I wasn’t interested to keep further relationship with you because by this time I ‘m totally exhausted with kind of turmoil I have gone through with Onida’s system of handling its customers. I am still adamant of not to have an exchange but to have refund. Later I again spoked to Ms.Lalita about not receiving the new AC as per her promised of day & date. Hence, she transfers my case to Mr.Naresh Tomar ([protected]) (BSI) and he told me that he will replace it and now I will receive the new AC by Monday. I said there is no need to replace because your company is least bother about the after sale service. Moreover while talking him (Mr.Naresh Tomar) on phone has no Idea about the problem and the commitments made so far in the past. Being unaware he was totally guessing during the conversation about the problem and commitments made by the earlier persons. He was not even aware that I got one year extended warranty with the new AC against my old one. It really gives me an idea that your company has not system, therefore I demanded for the refund and I requested Mr.Tomar to tell me the complete procedure in such regard. He told me that he will call me by next day between 11am to 12pm. On the next day of his call he comes up with the new solution which I have to accept in any circumstances. He told me that now after escalating this matter to the senior officer, he gave me an option of exchange of AC with the same model (which I’m using at present-WS) and on the other side if I will not accept this offer he will repair the existing AC. I felt very bad on hearing such words. Hence I decided now that, I don’t want to keep further relationship with your brand and I want a refund. Hence from the above process so far, I reached to such conclusion and learnt a lesson that your company is not the reliable company. However you are only bother to make money while selling but least bother to provide service. Therefore a trust for ONIDA as a BRAND OF CUSTOMERS is not your principle and the core value of the company. I also came to know that my complaint has been closed by your person (Mr.Javed Anwar) himself without consulting me or the higher officials of the company.
Hence I also requested Mr.Prabhakaran ([protected]) that you please look forward to my case. I have also couriered a copy of my mail to Mumbai Head office and at [protected]@onida.com but no reply from your side till date. I want a refund because it is very difficult to keep further relationship with you. The amount of suffering and hypocrisy I have found doesn’t make me to believe in Onida. The behavior from first service to Mr.Naresh Tomar and no reply from head office (Mumbai) have shown me the face of Onida. Since there is no response from head office of your company firms my believe that keeping further relationship will not be fruitful and healthy as they have become bitter in the past. Mr. Prabhakaran accepted incompetence behavior happened with me. How I will accept his offer now to continue a relationship with you. The Onida was not born yesterday; it exists from more than a decade. As you were also aware from above that I haven’t received a satisfactory assistance from your service dept since day first. Who guarantees of your professional standards in future. In hope that I will get the response at last through this mail or else I move to consumer court. Though I also faced a major difficulty reaching anyone of you since no one was providing anyone of yours E-Mail Id or Phone nos.
You can also contact me (Vishal Shirvastav) on below mentioned nos.
Regards
Vishal Shirvastav-[protected]/[protected]
Add:Burari (105/3, Gali no5, Ramesh Tyagi Colony, Jharoda, Burari, ND-110084)
Onida Home Appliances
India
Sub: Biggest Mistake to buy Ondia Product
Dear Sir,
I bought an Onida window Air conditioner (1.5 ton) from M/s Kataria Sales Corp. Bill No:.-19228 dated 9th June09. After thorough research through the market dealers & discussing with them I reached to the conclusion that the Onida is the best package as per my need. Moreover, I even talked to the customer care in comparison with Onida like LG, Samsung etc about the product and vice-versa. Majority of dealers provided me satisfaction and stated more peace of mind in terms of service assistance and durability of Onida’s product. But as far as my experience after the purchase, I felt that it was the biggest blunder of buying Onida. Initially, there was no demonstration after the installation. Later, after 9 months (in the month of March) I made a request for the routine check-up & service provided by the company. After my rigorous follow-up they send an engineer 10 days from the scheduled. Since he (Mr.Prem) came and did the service as per his knowledge and norms. But I was not satisfied by the way he carried his work. Anyhow I have compromised on this because I had already gone through the pain and agony in terms of getting the routine service. After almost a month has past of service, I faced a noise problem. I registered a complaint No:[protected] dated:- 20/4/2010. I made a complained at customer care but no response from them. I again made rigorous follow up on the complaint because of the same experienced I had in the past. At Last I received an engineer (Mr.Amit) for the rectification of the problem after one week. He stated me, the problem occurred due to improper service which led the water to enter in the circuit/Pcb mechanism. He rectified the problem but I asked for the assurance in regard for the smooth functioning of AC. But I again faced a haunting noise after couple of weeks and which force again to make a complaint in this regard dated:-16th May.2010 complaint No:[protected] and I was informed that within 48hrs I will receive a call as such. But the same scenario was there and same kind of reluctance which I had faced earlier in terms of service. Now my faith is totally shattered therefore I asked your people that to refund my money and take your product back. As per my experienced the service is pathetic and the engineer’s are not up to the mark. Meanwhile In this regard I tried to contact to you senior persons associated in Onida. Hence, I came across Ms. Lalita:-[protected] on 24/5/2010 (M/s Adonis Electronics Pvt.Ltd.) at your head office in Delhi situated at Mathura Road. Ms. Lalita after going through the whole problem given me excuse that the system got hanged therefore no person was able to arrived at your place. I was unable to understand exactly that if there has been a system failure then, how I was able to get the complaint no. mentioned above. After all she planned Mr.Amar:-[protected] to visit my place and equally offered me a replacement with latest model of N-series running at present. Mr.Amar visited my house on dated 29/5/2010 and with complete inspection at his end; he also reaches to the same result. He committed me a replacement with the new A/C and added with one year additional warranty as a regard along with the commitments made by Ms.Lalita earlier on the phone and I was promised to receive the new N-series by Thursday: dated:-03/06/2010. After discussing with my family, though I wasn’t interested to keep further relationship with you because by this time I ‘m totally exhausted with kind of turmoil I have gone through with Onida’s system of handling its customers. I am still adamant of not to have an exchange but to have refund. Later I again spoked to Ms.Lalita about not receiving the new AC as per her promised of day & date. Hence, she transfers my case to Mr.Naresh Tomar ([protected]) (BSI) and he told me that he will replace it and now I will receive the new AC by Monday. I said there is no need to replace because your company is least bother about the after sale service. Moreover while talking him (Mr.Naresh Tomar) on phone has no Idea about the problem and the commitments made so far in the past. Being unaware he was totally guessing during the conversation about the problem and commitments made by the earlier persons. He was not even aware that I got one year extended warranty with the new AC against my old one. It really gives me an idea that your company has not system, therefore I demanded for the refund and I requested Mr.Tomar to tell me the complete procedure in such regard. He told me that he will call me by next day between 11am to 12pm. On the next day of his call he comes up with the new solution which I have to accept in any circumstances. He told me that now after escalating this matter to the senior officer, he gave me an option of exchange of AC with the same model (which I’m using at present-WS) and on the other side if I will not accept this offer he will repair the existing AC. I felt very bad on hearing such words. Hence I decided now that, I don’t want to keep further relationship with your brand and I want a refund. Hence from the above process so far, I reached to such conclusion and learnt a lesson that your company is not the reliable company. However you are only bother to make money while selling but least bother to provide service. Therefore a trust for ONIDA as a BRAND OF CUSTOMERS is not your principle and the core value of the company. I also came to know that my complaint has been closed by your person (Mr.Javed Anwar) himself without consulting me or the higher officials of the company.
Hence I also requested Mr.Prabhakaran ([protected]) that you please look forward to my case. I have also couriered a copy of my mail to Mumbai Head office and at [protected]@onida.com but no reply from your side till date. I want a refund because it is very difficult to keep further relationship with you. The amount of suffering and hypocrisy I have found doesn’t make me to believe in Onida. The behavior from first service to Mr.Naresh Tomar and no reply from head office (Mumbai) have shown me the face of Onida. Since there is no response from head office of your company firms my believe that keeping further relationship will not be fruitful and healthy as they have become bitter in the past. Mr. Prabhakaran accepted incompetence behavior happened with me. How I will accept his offer now to continue a relationship with you. The Onida was not born yesterday; it exists from more than a decade. As you were also aware from above that I haven’t received a satisfactory assistance from your service dept since day first. Who guarantees of your professional standards in future. In hope that I will get the response at last through this mail or else I move to consumer court. Though I also faced a major difficulty reaching anyone of you since no one was providing anyone of yours E-Mail Id or Phone nos.
You can also contact me (Vishal Shirvastav) on below mentioned nos.
Regards
Vishal Shirvastav-[protected]/[protected]
Add:Burari (105/3, Gali no5, Ramesh Tyagi Colony, Jharoda, Burari, ND-110084)
i promise myself that i ll never buy your product again because of your poor service
i bought window ac two month ago.now it broke fan blade.and i have been suffering since thursday and your service center asked that they ll visit on site to wednesday.i m from punjab (sirhind) it is too hot and air is full of humodity.
i bought window ac two month ago.now it broke fan blade.and i have been suffering since thursday and your service center asked that they ll visit on site to wednesday.i m from punjab (sirhind) it is too hot and air is full of humodity.
clear its a total waste of time if your calling ONIDA AC customer care and talking to service agencies in local area….and the whole I and my family is a of ONIDA AC Service. ONIDA AC Customer Care is worst. ONIDA AC is worst.
MY complaint no.[protected] Date 26/08/2010 / todal 27 Days i complint and agin agin i cal but no Customer Service!
MY complaint no.[protected] Date 26/08/2010 / todal 27 Days i complint and agin agin i cal but no Customer Service!
Onida — Poor Service and Irresponsible action
Dear Sir / MadamThis is Dr.N.Kannan from Chennai
I have purchased a onida microwave oven two years back
we don't use that maximum but normally once or twice we use to make hot water
last month it has given some problem, like improper working and timing
I have launched a complaint on 4th October 2011, Complaint Reference No:[protected] and the
number I called is[protected]
But still no one has turned up and asked what happened?
Again I just called your service center and they said today they will send a person to solve
Is it a way to address the complaint
How will the customer get satisfied if your service is like this
For a small product when you show the negligence, how can I buy or recommend your product?
Please take care of this issues
Onida — product mismatch
ONIDA AC stopped working 9 monthsOur new ONIDA AC (1. 5 ton, split) was installed on 07 May 2011. Got it serviced for noise disturbance in September 2011. It stopped working on 15 Oct 2011, Sunday (the display shows E6). After booking a complaint, the technicians came and checked the AC on 16 Oct, Monday, but could not fix the problem and i purchased 3 star AC from Jai Mata Electrovision rani bazar bikaner but indoor 5 star and outdoor 3 star
Onida — No action in spite of regular complaints
We had purchased Five AC (Split) units for our establishment during Jun 2010 out of five, theree of thee units become defective, consequently complaints were lodged withe your service center.The complaint registered numbers/Docket numbers are 1292, 1294 Dated 11the April, 2012, 1605 Dated 14the April, 2012, 1742 Dated 16the April, 2012. Mobile numbers contacted are[protected], 2404998.In spite of repeated requests theese Ac's have not been repaired for last fort Night.
We had even approached your dealer i.e. DK electronics but all in vain.
Now please advise us as whom to approach to make theese Ac's functional during thee summer.
I am Babu from chennai, in my lifetime i have done only one mistake that is i brought ONIDA split AC (from VASANTH & CO ) . while i am typing this message i saw YOUR RATING field, it stats (1 star is bad and 5 stars is good), but i think your product is not enter into that list even one star is much more for you.Now i come to the matter, past three months my ONIDA AC is not working, i was called CC they provide 10-13teen digits numerical values at the end of my call they said that was the COMPLAINT number (i have four complaint no's).Due to your irresponsibility my sister childs are not able sleep in night time (* this is summer season).This is the Customer number- [protected](speak in Tamil).
At last one thing i want to say if you (ONIDA PRODUCT MANAGEMENT) is not take any action means. Just leave it i will take some action at my self because i have my product warranty, how many times i called to CC, list of tech. persons numbers etc.
NOTE: PLEASE DONT USE E-WASTE, JUST THROW IT IN BIN.
At last one thing i want to say if you (ONIDA PRODUCT MANAGEMENT) is not take any action means. Just leave it i will take some action at my self because i have my product warranty, how many times i called to CC, list of tech. persons numbers etc.
NOTE: PLEASE DONT USE E-WASTE, JUST THROW IT IN BIN.
Onida — no response for my A/C complaint
I had a AMC from ondia for my onida split A/C. I have filed a complaint for my A/C but no one camed yet as I have filled complaint many times first complaint I have filed on 20 march 2013 but yet no one camed and I have send them mail regarding my complaint but no response camed yet. hello sir i am komal from anand. gujarat. i buy onida ac 1.5 ton 5 star. on 29 march 2013. my ac swing is is not working properly on first day. i call my purchasing dear. told you are replance my ac. but they are not give me a proper answer. and last i call the onida service center but they are not give me a proper answer.
sir i want to a help you . you just told the onida srevie center in anand gujarat. they are cooprat the customer complaints.
please forward my answer sir.
sir i want to a help you . you just told the onida srevie center in anand gujarat. they are cooprat the customer complaints.
please forward my answer sir.
The VP/CEO
Onida Home Appliances
India
Sir,
I bought an Onida window Air conditioner from
Value Plus Store 3/74 Sector-G Jankipuram Lucknow, Manger- Saurabh Agarwal [protected]
on April 29, 2013.
There has been problem in its working since the very first day.
I've complaint about the problems at the Value Plus Store
and also at the Costumer Care - [protected]/[protected],
but there has been no response.
So, i need the Onida Home Appliances to please see to the problems or either change the Air Conditioner.
You can also contact me (Imtiaz Ahmad) on below mentioned nos.
Regards
Imtiaz Ahmad - [protected]/[protected]
M2 C-117 Sector-C Jankipuram Vistar,
Lucknow, UP
Onida Home Appliances
India
Sir,
I bought an Onida window Air conditioner from
Value Plus Store 3/74 Sector-G Jankipuram Lucknow, Manger- Saurabh Agarwal [protected]
on April 29, 2013.
There has been problem in its working since the very first day.
I've complaint about the problems at the Value Plus Store
and also at the Costumer Care - [protected]/[protected],
but there has been no response.
So, i need the Onida Home Appliances to please see to the problems or either change the Air Conditioner.
You can also contact me (Imtiaz Ahmad) on below mentioned nos.
Regards
Imtiaz Ahmad - [protected]/[protected]
M2 C-117 Sector-C Jankipuram Vistar,
Lucknow, UP
My onida LCD is no working hence I went in your service center on 26 dec, 2013. Mr. Rakesh Rawat checked LCD & told, LCD not working due to supply not working. He told me I have to
pay 2000rs ( 1400 rs for supply + 600 rs service charge ), then & there I was paid 600rs service charge in onida service center in patparganj and product order by Mr. Rakesh rawat
Complaint no - [protected]. After two days your technication come in my home and again checked LCD, he told me there is no supply problem, there is a mother board problem in
your LCD and he said now I have to pay 2200rs for the same. After this Mr. Rajesh comes in my for service two times, first time which he carried mother board was not working and
second time he again carried board and when he place board in LCD, there was no sound in LCD. (How can I now Its a new or old board, which he place in LCD)
), hence LCD is not working, He said he was unable to found out this problem. He told me now he again come in my home for LCD service on 4 jan, 2014 but when Today I called in
customer care then executive told me the complaint is closed then I am shocked my LCD is not repair why my complaint has been closed and again I forward new complaint
[protected]. I speak to Manoj in service center but he not provided me any resoulation Please look into this matter. No body is take care now I am very upset.
Please provide some extra training to your technication which the innocent people not facing this type of problem. I never refer to my friend and relation to purchase any onida product.
Stil please suggest and look into this matter.
I therefore request you to take necessary and immediate steps. I will be highly obliged.
A prompt reply will be much appreciates.
Thanking you for giving bad service
Yours faithfully
Nirmal Singh
Contact No- [protected]
E mail – [protected]@gmail.com
pay 2000rs ( 1400 rs for supply + 600 rs service charge ), then & there I was paid 600rs service charge in onida service center in patparganj and product order by Mr. Rakesh rawat
Complaint no - [protected]. After two days your technication come in my home and again checked LCD, he told me there is no supply problem, there is a mother board problem in
your LCD and he said now I have to pay 2200rs for the same. After this Mr. Rajesh comes in my for service two times, first time which he carried mother board was not working and
second time he again carried board and when he place board in LCD, there was no sound in LCD. (How can I now Its a new or old board, which he place in LCD)
), hence LCD is not working, He said he was unable to found out this problem. He told me now he again come in my home for LCD service on 4 jan, 2014 but when Today I called in
customer care then executive told me the complaint is closed then I am shocked my LCD is not repair why my complaint has been closed and again I forward new complaint
[protected]. I speak to Manoj in service center but he not provided me any resoulation Please look into this matter. No body is take care now I am very upset.
Please provide some extra training to your technication which the innocent people not facing this type of problem. I never refer to my friend and relation to purchase any onida product.
Stil please suggest and look into this matter.
I therefore request you to take necessary and immediate steps. I will be highly obliged.
A prompt reply will be much appreciates.
Thanking you for giving bad service
Yours faithfully
Nirmal Singh
Contact No- [protected]
E mail – [protected]@gmail.com
I am Sandeep Thor at -[protected] reside in Ghansoli Navi Mumbai, have purchased Ac in 9/11/2013, there is water dripping problem, , complaint to the Kamotha service centre
There technician came twice but could not sort the problem, now they say you talk to the dealer who has installed the ac
It seems the technicians are not trained proper;ly.
The Ac is in Warrenty period.
Kindly take the necessary action on immediate basis
AlSo ASK Some person to Contact me
Hope to sort the problem at the earliest
Sandeep Thoart -[protected]
Aangan C.H.S, b-302, Sector-5
Ghansoli
NaviMumbai
There technician came twice but could not sort the problem, now they say you talk to the dealer who has installed the ac
It seems the technicians are not trained proper;ly.
The Ac is in Warrenty period.
Kindly take the necessary action on immediate basis
AlSo ASK Some person to Contact me
Hope to sort the problem at the earliest
Sandeep Thoart -[protected]
Aangan C.H.S, b-302, Sector-5
Ghansoli
NaviMumbai
Dear Sir,
I am Sandeep Thorat from Ghansoli Navi Mumbai ( Pl ref to the earlier complaint on your site)
My ac problem still not solved, there is the manufacturing defect in the ac, as it is spiliting water from the blower.
Your Kamothe service centre technician visited my home twice but could not repaire.&
the dealer technician visited twice but could not find solution.
The photographs of the droplets from the blower, which has been forwarded to the Head of Kamothe Service Centre Mr Pradeep Jadhav
Pl ref to the earlier message posted on you site, by me.
As the Ac is faulty & it is manufacturing defect, & it is under warranty i want it to be replaced at the earliest.
Your technicians already know that the Ac is having manufacturing defect which they admitted to me .
Kindly provide the replacement at the earliest as the it is summer & i require it urgently
Please update me about the status of action taken by you
Your early response will be highly appreciated.
Thanks & Regards
Sandeep Thorat-[protected]
Aangan C.H.S
B-302
SECTOR-5
GHANSOLI
NAVIMUMBAI
I am Sandeep Thorat from Ghansoli Navi Mumbai ( Pl ref to the earlier complaint on your site)
My ac problem still not solved, there is the manufacturing defect in the ac, as it is spiliting water from the blower.
Your Kamothe service centre technician visited my home twice but could not repaire.&
the dealer technician visited twice but could not find solution.
The photographs of the droplets from the blower, which has been forwarded to the Head of Kamothe Service Centre Mr Pradeep Jadhav
Pl ref to the earlier message posted on you site, by me.
As the Ac is faulty & it is manufacturing defect, & it is under warranty i want it to be replaced at the earliest.
Your technicians already know that the Ac is having manufacturing defect which they admitted to me .
Kindly provide the replacement at the earliest as the it is summer & i require it urgently
Please update me about the status of action taken by you
Your early response will be highly appreciated.
Thanks & Regards
Sandeep Thorat-[protected]
Aangan C.H.S
B-302
SECTOR-5
GHANSOLI
NAVIMUMBAI
Dear sir
This is sampathkumar
my mobile no-[protected]-Vellore
I want to share some lazy thing about your onida service
I have purchase onida1.0 TON AC on 03/05/2010, rcently I go for complaints on January-2014 in onida customer care Chennai, but they told that complaint was close, they told because no response from my side, but actually what happen(after closing my complaint) after a week onida service engineer came to my home take complaint I told, already complaint in customer care, he told I know we will take care, then, I told no cooling sir they accept my complaint and gone, but next day they send three technician come and remove my indoor unit after 10 days, he put back and told no problem sir, then they remove outdoor unit after 15 days Feb-15/02/14 they fix back they told condenser cooling coil leak now ok sir they charge Rs3750 +850( they totally damage my out door unit I have photo also that one) only two days again same problem no cooling they came now and told compressor problem sir, then I told initially that problem only told, but no body care that one, they told compressor under warrenty, Pr was raised wait for week they told to me, but after after 15 days only they told compressor reach to service center apr-2rd night they keep new compressor in my house, after 3 days two technician came fix back theytold having some problem in fixing we want to take outdoor unit to service centre, ok I allow to take him, but after 4 days they fix back Apr-6th morning everything ok sir, they put Rs 450 service charge, then the next day 7th april again same problem, compressor not working, no cooling I call that tech, he open that out door unit and told gas leak I all the tube condenser coil, so, we want to change new one may it will cost around Rs 6000 he told, then he kept unit open condition still no responsefrom compny PR raised waiting waiting.
Note
1.ON 3 rd April I hand over my outdoor unit good condtion only for compressor changing purpose
on return back condenser cooling coil all are found leak, who is response, myself or company, that my Question
2.they remove orginal capacitor, and stainer also, now there is no stainer in my out door unit.where is that one .who is culprit onida tech
Please take necessary action, i have all eviedence copy also, i want change outdoor cooling coil without any cost
by company.otherwise next I give complaint in consumer court with all evidence with damage condensor photo copy
sorry for the inconvience sir
Regards
sampathkuamr
+91-[protected]/[protected]
This is sampathkumar
my mobile no-[protected]-Vellore
I want to share some lazy thing about your onida service
I have purchase onida1.0 TON AC on 03/05/2010, rcently I go for complaints on January-2014 in onida customer care Chennai, but they told that complaint was close, they told because no response from my side, but actually what happen(after closing my complaint) after a week onida service engineer came to my home take complaint I told, already complaint in customer care, he told I know we will take care, then, I told no cooling sir they accept my complaint and gone, but next day they send three technician come and remove my indoor unit after 10 days, he put back and told no problem sir, then they remove outdoor unit after 15 days Feb-15/02/14 they fix back they told condenser cooling coil leak now ok sir they charge Rs3750 +850( they totally damage my out door unit I have photo also that one) only two days again same problem no cooling they came now and told compressor problem sir, then I told initially that problem only told, but no body care that one, they told compressor under warrenty, Pr was raised wait for week they told to me, but after after 15 days only they told compressor reach to service center apr-2rd night they keep new compressor in my house, after 3 days two technician came fix back theytold having some problem in fixing we want to take outdoor unit to service centre, ok I allow to take him, but after 4 days they fix back Apr-6th morning everything ok sir, they put Rs 450 service charge, then the next day 7th april again same problem, compressor not working, no cooling I call that tech, he open that out door unit and told gas leak I all the tube condenser coil, so, we want to change new one may it will cost around Rs 6000 he told, then he kept unit open condition still no responsefrom compny PR raised waiting waiting.
Note
1.ON 3 rd April I hand over my outdoor unit good condtion only for compressor changing purpose
on return back condenser cooling coil all are found leak, who is response, myself or company, that my Question
2.they remove orginal capacitor, and stainer also, now there is no stainer in my out door unit.where is that one .who is culprit onida tech
Please take necessary action, i have all eviedence copy also, i want change outdoor cooling coil without any cost
by company.otherwise next I give complaint in consumer court with all evidence with damage condensor photo copy
sorry for the inconvience sir
Regards
sampathkuamr
+91-[protected]/[protected]
Respected service team,
My name is Devi.R . My contact no. is [protected].
We had purchased a onida tv and it had a warranty of a year given by your respected company and the tv had been facing lot of problems since the day it was purchased and we had filed a first complaint stating that the television speakers were not functioning properly on july 15th 2013 and the service team said that the speakers were not good by default and they replaced with new speakers for the tv and we found out that it had a problem in ten days after the day of service was done and it was noted that the speakers were not a new one and once again we had given a call to the service team stating that the new speakers were not working properly and the service team arrived to fix it and it was found that the first time replacement were not new speakers which was fixed and they removed and changed to new speaker.The problem was not yet fixed till now because after the new replacement of speakers also the speaker was performing well for just 10 months and now it has the same issue and the speakers for the tv is not working at all.We as valuable customers knows the value of money and the service provided by your onida team is really poor.If we cannot have a good product of your company with good quality then why are wasting our hard earned money on this.I really suggest you to give an explanation on why the service team had changed a used speaker for a new tv even when the tv had a poor speakers from the day of purchase, If money becomes everything then we as customers can go nowhere to have good products in the country.I would request you to look after the issue and send the service team to our billing address as soon as possible and do the needful.Thank you.Below mentioned is our address:
No:28/18, 'R' Block,
Kotturpuram,
Chennai-85.
My name is Devi.R . My contact no. is [protected].
We had purchased a onida tv and it had a warranty of a year given by your respected company and the tv had been facing lot of problems since the day it was purchased and we had filed a first complaint stating that the television speakers were not functioning properly on july 15th 2013 and the service team said that the speakers were not good by default and they replaced with new speakers for the tv and we found out that it had a problem in ten days after the day of service was done and it was noted that the speakers were not a new one and once again we had given a call to the service team stating that the new speakers were not working properly and the service team arrived to fix it and it was found that the first time replacement were not new speakers which was fixed and they removed and changed to new speaker.The problem was not yet fixed till now because after the new replacement of speakers also the speaker was performing well for just 10 months and now it has the same issue and the speakers for the tv is not working at all.We as valuable customers knows the value of money and the service provided by your onida team is really poor.If we cannot have a good product of your company with good quality then why are wasting our hard earned money on this.I really suggest you to give an explanation on why the service team had changed a used speaker for a new tv even when the tv had a poor speakers from the day of purchase, If money becomes everything then we as customers can go nowhere to have good products in the country.I would request you to look after the issue and send the service team to our billing address as soon as possible and do the needful.Thank you.Below mentioned is our address:
No:28/18, 'R' Block,
Kotturpuram,
Chennai-85.
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida — i want onida care
NAME:YUNUS A MANSURIADD:DABHOI ROAD, BODELI, DIST:SANKHEDA
PINCODE:391135
MOBILE:[protected]
Dear sir,
I want to onida care becoz our city in very need of onida care. I have 2000 squrefoot area on the main road. our dist. in 500000 peoples and many city like bodeli, sankheda, chota udepur, naswadi, jamughoda, kosindra, kawat, jabugam jetpur pavi etc. I will get good working team. I want to all prodect of care. If you get onida care so your salling will be very high. please reply on my email . i waiting for your good reply..
TAHNK YOU