Dell India Pvt Ltd — Online promotion not followed, No after sales support, | |
I had booked an online Dell Laptop with a amount of Rs 37000/- and the company did not send the same. They have asked me to procure locally ( Baroda) and at a higher price of Rs 41000/- I sent the draft of Rs 37000/- to DELL INDIA and they sent the same back to me without stating any reasons after 15 day They kept on informing me that they are processing the order and they have sent the laptop by courier. After sending the courier, their sales represenetative ( Mr. Anuj Narayan) informs me that the laptop sent by courier has been damaged. How is it possible that when such a company is doing business all over INDIA sending laptops to eveywhere, the laptop got damaged in transit. After that he informs me to buy locally since i had an energy of buying the laptop as i had to go abroad. The same has been informed to DELL INDIA also and i feel he has taken advance of my sitution. Not only that, after I paid more money, I asked DELL to recover the amout which i paid more for that they said they will send me the extra 2GB RAM and a wireless mouse. It is more than 30 days i have not received even these extra RAM and mouse also. for these items also he sent me mail saying that the same has been sent by Fedexo courier which was again a lie from DELL INDIA. I want to make a complaint against non professional management and not providing the after sales serive support also under warranty period. Please let me know further action from my end. I can also produce the e mail exchange and SMS from Mr. Anuj of DELL INDIA. thnaks Was this information helpful? | |
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Comments
I'VE NEVER DEALT WITH SUCH RUDE UNPROFFESIONAL TWATS. I WISH I LIVED IN INDIA I'D KICK THE ARSE OF THE SALES REP WHO CALLED ME A WHITE PIECE OF TRASH AND THAT DELL WOULD RATHER DEAL WITH SOMEONE WHO WAS "DEAF AND DUMB!" I REST MY CASE WITH THE LAST COMMENT
I placed an order for a battery for my XPS M1210 on 17th March 2009. I was told the battery would be delivered in 3-4 weeks. The Order # is 2403292.
After 3 weeks, when I hadnt received the battery, I contacted Dell Customer Care. There was no response over the phone, but I received a reply by email on 13th April 2009 saying that there was some kind of internal issue regarding the MRP and that the battery would be delivered within the week.
Today is 20th April 2009 and I still dont have a battery. Nor do the Dell Customer Care have a clue as to where the order is. Between Customer Care and Logistics, they are unable to even trace the current location of the order!
God knows what it is that they call Customer Service!!!
After 3 weeks, when I hadnt received the battery, I contacted Dell Customer Care. There was no response over the phone, but I received a reply by email on 13th April 2009 saying that there was some kind of internal issue regarding the MRP and that the battery would be delivered within the week.
Today is 20th April 2009 and I still dont have a battery. Nor do the Dell Customer Care have a clue as to where the order is. Between Customer Care and Logistics, they are unable to even trace the current location of the order!
God knows what it is that they call Customer Service!!!
same as the case with me.. I had ordered a 90w adapter for my inspiron laptop and paid as well. After numerous mails and replies the sales guy cannot be reached. The sale support keep fowarding to some number which does not get picked up. Finally after a month i reach though using the board line ( the old number does not work) and he claims he was on vacation ( For a month ) .
The person replies back in some time that this part is not MADE ANY MORE!! mind you this was after the order getting downloaded, he placing the order, he confirming everything was ok, he asking me to wait for the courier guy who will call you, he booking me and send me an invoice and my paying Dell.
People who have had good customer support for dell must have been in the past. Just search this site for Dell and you will know..
you can read my case here.
https://www.consumercomplaints.in/complaints/dell-inspiron-1525-c201931.html
But You know what " THe funniest point is... One of the few companies advertising on this SIte is DELL". And this site has quite a few grievances on Dell
The person replies back in some time that this part is not MADE ANY MORE!! mind you this was after the order getting downloaded, he placing the order, he confirming everything was ok, he asking me to wait for the courier guy who will call you, he booking me and send me an invoice and my paying Dell.
People who have had good customer support for dell must have been in the past. Just search this site for Dell and you will know..
you can read my case here.
https://www.consumercomplaints.in/complaints/dell-inspiron-1525-c201931.html
But You know what " THe funniest point is... One of the few companies advertising on this SIte is DELL". And this site has quite a few grievances on Dell
It happens only in India. Abroad dell is providing excellent services and customer care. Even I am confused
same happened with me, carrying case which i have received with my laptop is small & same is not made for my laptop, i asked dell for replacement of case but there is no action from dell.. sign poor service & extreme negligence
i placed an order 7 days back and made full payment of rs.46, 000/. they have notr even confirmed my order !!! looks like i am going to be cheated of my money. dell is the worst ever and i have owned PCs from compaq, hp, ibm. DELL beats them all ... they just stonewalled me when i called. and they dont even connect to the right persons. i had to repesat my order no. 7 times till they transferred me to a answering machine
I am facing the problem with more slowness at booting time & shutdown down and when i copied some files from my file server to this dell server file copied very slow or not copied.
now i feel that centre led of the server was blue in the starting but now its yellow / orange and its blinking not continue.
PLEASE HELP
model poweredge840
SERVICE TAG 1QGRTK1
EXPRESS SERVICE CODE [protected]
PLEASE HELP
now i feel that centre led of the server was blue in the starting but now its yellow / orange and its blinking not continue.
PLEASE HELP
model poweredge840
SERVICE TAG 1QGRTK1
EXPRESS SERVICE CODE [protected]
PLEASE HELP
CPU defunct
Once switch on the CPU getting power on and suddenly get off conditionLCD MONITOR COMPLAINT
DEAR SIR / MADAM, I HAVE DELL LCD MONITOR OF 17" AND SINCE FEW DAYS IT IS NOT WORKING. PLZ SEND YOUR TECHNICAL SUPPORT EXECUTIVE TO RESOLVE THE PROBLEM. AWAITING FOR YOUR REPLY. THANKING YOU.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Lead time for laptops / desktop is 3 weeks, and they keep up to the promise, for spares its much more. For metros the supply chaing is good, but for non metros the ETA is much more due to various state clearance.
Support, getting to the tech support guy on the phone is taking time nowadays, but once u get him, he tries to find out the error and ships the part in as per the support contract u have, and its done.
Suggest you take Complete Cover Support for laptops
I know they have issues, but when I compare the support I get from HP & CISCO, Dell is good and I vote for them.