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[Resolved]  Panasonic — Customer Service

In March 2009, I had purchased a Panasonic Refrigerator 329 ltrs Model No. NRB363V from Croma, Juhu. At the time we had gone to purchase a Samsung refrigerator as we were very happy with our other Samsung fridge (600 ltrs) which is doing extremely well for the past 8 years and the customer Service from them is also very prompt.

At Croma they convinced us that Panasonic is a bigger brand and their customer service is also very good. This turned out to be untrue. On Thursday, 23rd September 2010 suddenly the fridge stopped working. Immediately we called Croma and gave them the invoice no.[protected]. They gave us a number of Panasonic, where we got another number which no one responded. I called back Croma, they responded that I would receive a call from Panasonic, which never happened.

Finally at night I checked Panasonic Website where I found the Toll free no. The operator there assured me that the complaint will be attended within 24 hours. After waiting for 24 hours still no one came nor did I receive any call. So I called back and to my surprise the operator says that the earlier operator made a mistake and that it actually means 24 working hours. I pleaded with him that my stuff in the fridge will get damaged by that time. To this he assured me that someone would definitely come on Saturday 25/09/2010. On Saturday evening again I called the Toll free no. where the operator gave me the number of the technician Mr. Harish ([protected]).

Mr. Harish assured me that he would look into my complaint immediately. At 8 pm I called Mr. Harish, again he assured me that a person is on his way from Khar and should reach soon. At that moment I was at Juhu Croma looking for a microwave oven, and again the sales guy told me that Panasonic is a better brand than Samsung and the service of Panasonic is better (I hope Samsung hears this).

Till 10 pm Saturday night no one came & Mr. Harish living upto Panasonic & Croma standards did not call & stopped taking my calls. Today, on Sunday it has been 4 days and I have given up on Panasonic & Croma and have finally called a local repair guy to attend the problem. My stuff which includes exotic vegetables from Himachal & Delhi worth about 9000/- is now damaged and useless.

It has been a harassing and depressing experience and I hope to send this message to as many people as possible through the internet domain.

Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet


i am vikram

in may 2015 i had puchase a panasonic handset model eluga l 4g and on thursday 18 of june near by one month my handsets touch was broken suddenly and after that i went to panasonic care for repair that handset .
and i was shocked after reach care.
that person says to me we don, t have parts for repair your handset i tell him take my handset and send to your company for repair or replace he tolrate me and also don, t take my handset your service was not good a am unhappy about your service plz take some action ...
I am Vineet kumar
I have purchased Panasonic eluga tapp on 19/04/17 and its finger print senser stopped working same day
next I went to goodwill service {gaya}, they told it's a software problem that time not shorted the problem, and after somedays what they are telling no it's hardware problem, It also has battery, charging problem. they are telling that mobile cannot be replaced.
please check it.
mob [protected]

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    Panasonic India Phone
    +91 22 2230 1952
    Panasonic India Address
    No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032