Panasonic — worst experience

Address:

West Delhi, Delhi

i want to explain the hard time i had with panasonic staff/support. First of all i did mistake of planning to buy Panasonic split, then i took out time to visit shops to get the best price. Panasonic boasts of being the best ac manufacturing unit though it seemed one is bargaining in vegetable market. I visited number of panasonic brand shops as well and all gave me different price.Yet other dealers such as Sargam,etc quoted different prices to me. As per my understanding ac price was inclusive of stabilizers,though different dealers quoted/adjusted the price as per there comfort.It was really confusing i even wrote to customer care as per (:PI-CS[protected] and still i havent recieved a call from them to help me understand the correct price for ac. Still as made the msitake of buying panasonic split.When i visited the shop, the boarding in front of the shop quoted "Zero processing fee" , i wanted to make the payment via credit card on lumsome and later pay my bank in full,Panasonic first brand shop guided me that there will be 2% surcharge i need to pay if i us credit card,or i could use my citibank card and get the unit on installments , which i didnt want to.Thats quite strange as i fail to understand that how any cstomers would be paying panasonic brand shop in full via cash. Even then i made the complete payment in cash to the second panasonic brand shop and requested for 2 bills to be given in liew of my purchase of Ac and stabilizer. To my utter surprise they gave my just one computerized bill for the ac unit and didnt talk about the stablizer cost which i paid. After multple requests the owner of the shop wrote on the back side of the bill the stabilizer i bought and 5 year warranty attatched along with. As per my finding of area am residing in when i got a call from panasonic staff for installation i requested that i wanted to have coating done on ac as our region is effected by a near by nallah and i was ready for the extra payment for coating as well. The Panasonic staff denied to provide support and in simple words said that you can get the installation done as of now and later callback after few months to get the coating done , they even said that as of now there was no plan for AMC given by panasonic.That was the most strange reply i recieved from company like panasonic not having any amc for there products.Anyhow i was told that the panasonic tech will visit my place the next morning around 10:30am and he will be making the very first visit to my place for installation, i took a day off and there was no call from panasonic till 10:45am. I called up customer care number and was told that tech was busy as of now and will be reporting in some time, they had no time frame connected with there statement. They said he may report in comming an hour or two. Anyhow the tech came arround 1:00pm and did the installation and spoil my whole day. After 2 days of installation done my local electrician visited my place and quoted why the coating wasnt done as the area iam in has issues with moisture due to nallah. My major grievance is if a customer is paying the ammount in full and still not getting complete support/care by panasonic staff then whats the fun of dealing with such a renowned company. I was ready to pay extra for the coating to get extra life on my ac and still i was denied service.Is that the way panasonic brand shop/customer care are taught to deal with there customers,if thats the case i feel realy sad of making the wrong decision of investing in panasonic.if my grievances are not addressed i will write in online blogs nd suggest others not to buy panasonic product. As panasonic doesnt stand by there products.