[Resolved] Paytm — After failure recharge Money not refunded | |||
I tried for special recharge of Rs 5/- for my vodafone number through paytm on 5th october'2012.The recharge was failure and money got deposited to their so called Paytm Cash.I went for the option to refund it to my ICICI Bank account.But It's completed 1.5 months, still the money is not credited to my account.I sent mail them twice with keeping CC to ICICI bank customer care.ICICI customer care confirmed me that paytm still has not processed the amount to my bank account.And their customer care is so unprofessional that They have not given a single response of My 2 mails.I have registered with my mobile number and eMail Id ([protected]@yahoo.com) with paytm.And I sent my mail with this registered email id only twice.But there is no response from their side. It is not a matter of 5 rupees .It's a matter of ETHICS and BELIEFS, which was not maintained by them. I will not go further for any future recharge with paytm. Thanks&Regards, Sambaran Sarkar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
We have already completed the refund process of Rs. 5 from Paytm side for our Order Number 51295635
Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
We have already completed the refund process of Rs. 5 from Paytm side for our Order Number 51295635
Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
Hi paytm team,
I already mentioned in the complaint that my bank (ICICI Bank) has already intimated me that the refund process was not initiated by you till that time (20th November'2012). And you have not given me a single response after sending you mails twice.
But I am happy that after giving complaints here, you have given reply to my mail on that day itself (21st November'2012).
And the money has been credited to my account on 22nd November'2012.
I want to thank https://www.consumercomplaints.in and as well as you also for the positive approach.
Thanks&Regards,
Sambaran Sarkar
I already mentioned in the complaint that my bank (ICICI Bank) has already intimated me that the refund process was not initiated by you till that time (20th November'2012). And you have not given me a single response after sending you mails twice.
But I am happy that after giving complaints here, you have given reply to my mail on that day itself (21st November'2012).
And the money has been credited to my account on 22nd November'2012.
I want to thank https://www.consumercomplaints.in and as well as you also for the positive approach.
Thanks&Regards,
Sambaran Sarkar
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ORDER NUMBER IS: 51295635.
Thanks&Regards,
Sambaran Sarkar