[Resolved] Nokia — Phone got damaged by update software | |
My cell phone got damaged while updating software. There is no help from Nokia. I need my phone repaired or replaced. The contents of my coorespondance with nokia are given below. Dear sir/Madam I have contacted Nokia care line and on his advice sent the cell phone to HCL INFINET LTD- A-78, Sector-2 NOIDA U P. They kept the phone for 6 Days and returned the same with out repairs in the same condition. They have again charged me Rs.112/- as service charges. Now i do not know what to do with my phone. NOKIA people are cheating their customers. My cell phone got damaged while updating software, for which NOKIA flashes massages and prompt customers to update softwares and get the cell phone damaged. NOKIA CARE centers are also cheating customers and not providing any services only charging with out carrying out repairs. I would be filling a complaint in consumer forum for this. Regards P K Bhatt [protected] [protected][protected][protected][protected] From: support.[protected]@nokia.com To: [protected]@hotmail.com CC: Subject: Nokia - Pramod Bhatt - N70 Phone Functionality Date: Sat, 28 Jun 2008 14:50:42 +0530 Dear Mr. Bhatt, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service provision of N70. We regret the inconvenience caused. We request you to kindly contact the Nokia Care Line while you are present at the Nokia Care Centre. Our executive will assist you in the best possible way. In order to call our Nokia Care Line we suggest you to kindly prefix the STD code of the city from which you are calling to 30303838, if you are dialing from your mobile phone. If you are dialing from a landline number, you may directly dial the number. However, if he is dialing from a BSNL/MTNL landline, the customer has to prefix the STD code 080 before calling 30303838. This procedure is not applicable for Airtel/Reliance landline users. Please note, local call charges would apply. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards, Nancy. J Nokia Care -------Original Message-------- From: "ext Pramod Bhatt" To: CC: Sent: Friday, June 27, 2008 4:39:13 PM Subject: RE: Nokia - Pramod Bhatt - N70 Phone Functionality Dear sir, On your advice i have sent my phone to nearest customer care center M/S Shreejee Enterprises LG3, B5 RDC raj nagar Ghaziabad. They kept the phone for two days and returned it to me with out repairing it and charged Rs 113/- as service charges and advised me verbally to send the phone to Noida nokia customer care centre. I am unable to understand what type of services your service centres are providing to customers. My phone was working all right till i have tried to update phone software. I[censored]pdation of software is so dangerous, why Nokia popups are displayed, while connecting the phone to laptop on internet and prompt the user to update the software .why not Nokia strongly suggest that one should not up date the phone software him self and strongly recommend to get it updated through service center. I am unable to understand the intent of Nokia company, to get their sets damaged by updating softwares and harassing their customers .I wont mind loosing my phone, if it would have got damaged by any other reason but by marely updating the software is intolerable to me. I am in terribly sad and seek your appropriate advice on the matter. Regards P K Bhatt [protected] Phone model no- N70 IM No; 351863/01/374157/0 [protected][protected][protected][protected] From: support.[protected]@nokia.com To: [protected]@hotmail.com CC: Subject: Nokia - Pramod Bhatt - N70 Phone Functionality Date: Mon, 23 Jun 2008 11:13:48 +0530 Dear Mr. Bhatt, Thank you for e-mailing Nokia Care. This e-mail is in reference to the functionality of Nokia N70. We regret the inconvenience caused. We request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way. We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. For location of a Nokia Care Centre nearest to you, kindly access the following web link: http://www.nokia.co.in/A4536241 Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â??Power ONâ?�? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards, Sarin Lohi Nokia Care Disclaimer: -------Original Message-------- From: To: CC: Sent: Sunday, June 22, 2008 2:09:20 PM Subject: Ask Nokia - India:: Customer Service [THREAD ID :2-34N9NJ] [Salutations:Mr.] [FirstName:Pramod] [LastName:Bhatt] [DOB:20.06.1958] [Gender:M] [Email:[protected]@hotmail.com] [CountryCode:91] [Country:India] [Language:English] [MobilePhone:N70] [Model:Nokia_N70] [Imei:No Known] [State:Ghaziabad] [Postal:201001] [Feedback:I have up dated my phone software after down loading from internet. Every thing went well till it down loaded about 45.5MB in my phone from my Lap top. Then the phone became blank and massage appeared saying Remove battery and charger from your phone and then install battery and press ON botton for few second to recover. I tryed it severel times but my phone is dead.] My cell phone got dama Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Sir,
As required by you I furnished the informations but you replied as per your duty.In your reply it seems you are not interested to solve my problem.Kindly let me whether your company can help me or not
As required by you I furnished the informations but you replied as per your duty.In your reply it seems you are not interested to solve my problem.Kindly let me whether your company can help me or not
My Nokia N-72 DAMAGE BY "NOKIA SOFTWARE UPDATER v1.7.3en"
I have updated my phone software after down loading from internet. Every thing went well till it down loaded about 40.5MB in my phone from my pc. Then the phone became blank and massage appeared saying Remove battery and charger from your phone and then install battery and press ON botton for few second to recover. I tryed it severel times but my phone is dead.
I have updated my phone software after down loading from internet. Every thing went well till it down loaded about 40.5MB in my phone from my pc. Then the phone became blank and massage appeared saying Remove battery and charger from your phone and then install battery and press ON botton for few second to recover. I tryed it severel times but my phone is dead.
To
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Cyber Green, DLF Syber City
Sector 25 A
Gurgaon
Forwording you this mail regarding my complain hear as under. Previously i sent this mail to the id. written on the Box of my Mobile but when i spoke to your call centre excutive they gave me this i.d. I sent a writtten complaint to the above addres too but at was returned back to me. now i got a another address from your call centre . i am really confused and irritated with your responces at all.
So once again i reqeust you to please go through this and kindly do the need full other wise i have to move to the honourable court and Media.
With Regards,
Ved Prakash
--- On Mon, 2/11/09, Ved Prakash Sharma <[protected]@yahoo.in> wrote:
From: Ved Prakash Sharma <[protected]@yahoo.in>
Subject: Complaint regarding nokia Handset 5130c
To: [protected]@nokia.com
Cc: [protected]@nokiacareindia.com
Date: Monday, 2 November, 2009, 8:54 AM
To
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Syber Green, DLF Syber City
Sector 25 A
Gurgaon
Sir,
In continuation of my earlier mail dated 22.9.2009 regarding complaint of Nokia set No.5130, IMEI No. [protected] which was purchased by my wife on dated 16.9.2209 from Mobile Store, Block D, shop No. 162, Kamla Nagar, New Delhi . On dated 22.9.09 when I tried to operate it, I found that the camera and FM radio was not working properly. As advised by the mobile store I went Nokia Center, Chaitanya Communications, 920-922, Ist Floor Clock Tower, Subji Mandi, Delhi -7 for these problems, and they retained the phone for repairing vide job sheet No.[protected]/090922/29 dated 22.9.2009 with an expected delivery date 17.10.09. They handed over me phone on dated 6.10.2009 but the camera problem was not rectified and the officer(Mr. Sumit) told me that all Nokia 5130 handsets have this same problem. On very next day I again went to the Nokia Center with other phone of the same model No.5130 which was working properly and Mr.Sumit agreed to it, he again retained my phone against the job sheet No.[protected]/091007/2 dated 7.10.09 with the expected date 28.10.09. At the time of delivery on dated 20.10.09 I found that pixels were not showing but after the video recording some unwanted noises were there and the video camera was not working properly. I discussed about this problem with Mr. Sandeep and he told me that this problem can not be sought out because this problem is common in all nokia sets No.5130c, I am really surprised and disappointed with the nokia service and rude behavior of Mr. Sandeep. I received the phone and handed over the job sheet to Mr.Sandeep with remark that “I am not satisfied with the job work of my hand set and continuous sound problem in the video recording." I received the phone in bad condition with some scratches on the screen.
On the same date I contacted with customer care and told my problem to Mr.Abhinav executive at the centre and he asked me that he is forwarding my complaint to concerned department, and they will reply me either on my phone or on my email Id. But since about 2 weeks have elapsed, I have not received any reply till date
I am a loyal but dissatisfied nokia customer and I want to get my handset replaced immediately with no further assurances. So kindly let me know from where I can get my handset replaced, otherwise I’ll have to go to the consumer court and media agencies with my plea.
Yours Faithfully,
Ved Prakash Sharma
Flat no-302, Plot no-178,
Media Enclave, Sector 6, Vaishali,
Ghaziabad-201010
Email Id : [protected]@yahoo.in
[protected]
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Cyber Green, DLF Syber City
Sector 25 A
Gurgaon
Forwording you this mail regarding my complain hear as under. Previously i sent this mail to the id. written on the Box of my Mobile but when i spoke to your call centre excutive they gave me this i.d. I sent a writtten complaint to the above addres too but at was returned back to me. now i got a another address from your call centre . i am really confused and irritated with your responces at all.
So once again i reqeust you to please go through this and kindly do the need full other wise i have to move to the honourable court and Media.
With Regards,
Ved Prakash
--- On Mon, 2/11/09, Ved Prakash Sharma <[protected]@yahoo.in> wrote:
From: Ved Prakash Sharma <[protected]@yahoo.in>
Subject: Complaint regarding nokia Handset 5130c
To: [protected]@nokia.com
Cc: [protected]@nokiacareindia.com
Date: Monday, 2 November, 2009, 8:54 AM
To
The Care Manager
Nokia India Pvt. Ltd.
F-5 Tower A&V,
Syber Green, DLF Syber City
Sector 25 A
Gurgaon
Sir,
In continuation of my earlier mail dated 22.9.2009 regarding complaint of Nokia set No.5130, IMEI No. [protected] which was purchased by my wife on dated 16.9.2209 from Mobile Store, Block D, shop No. 162, Kamla Nagar, New Delhi . On dated 22.9.09 when I tried to operate it, I found that the camera and FM radio was not working properly. As advised by the mobile store I went Nokia Center, Chaitanya Communications, 920-922, Ist Floor Clock Tower, Subji Mandi, Delhi -7 for these problems, and they retained the phone for repairing vide job sheet No.[protected]/090922/29 dated 22.9.2009 with an expected delivery date 17.10.09. They handed over me phone on dated 6.10.2009 but the camera problem was not rectified and the officer(Mr. Sumit) told me that all Nokia 5130 handsets have this same problem. On very next day I again went to the Nokia Center with other phone of the same model No.5130 which was working properly and Mr.Sumit agreed to it, he again retained my phone against the job sheet No.[protected]/091007/2 dated 7.10.09 with the expected date 28.10.09. At the time of delivery on dated 20.10.09 I found that pixels were not showing but after the video recording some unwanted noises were there and the video camera was not working properly. I discussed about this problem with Mr. Sandeep and he told me that this problem can not be sought out because this problem is common in all nokia sets No.5130c, I am really surprised and disappointed with the nokia service and rude behavior of Mr. Sandeep. I received the phone and handed over the job sheet to Mr.Sandeep with remark that “I am not satisfied with the job work of my hand set and continuous sound problem in the video recording." I received the phone in bad condition with some scratches on the screen.
On the same date I contacted with customer care and told my problem to Mr.Abhinav executive at the centre and he asked me that he is forwarding my complaint to concerned department, and they will reply me either on my phone or on my email Id. But since about 2 weeks have elapsed, I have not received any reply till date
I am a loyal but dissatisfied nokia customer and I want to get my handset replaced immediately with no further assurances. So kindly let me know from where I can get my handset replaced, otherwise I’ll have to go to the consumer court and media agencies with my plea.
Yours Faithfully,
Ved Prakash Sharma
Flat no-302, Plot no-178,
Media Enclave, Sector 6, Vaishali,
Ghaziabad-201010
Email Id : [protected]@yahoo.in
[protected]
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