[Resolved]  PVR Cinemas — REFUND OF MONEY

I have tried to book tickets to a telugu Movie on 5th of May, but unfortunately i got a error message after payment authentication and i could get the tickets but the money has been deducted from my ICICI account.
I have given complaint to the bank and they said money has been credited into the PVR s account and instructed me to contact PVR directly.
From last two months i am trying to contact them, i have sent nearly 10 mails to [protected]@pvrcinemas.com; [protected]@pvrcinemas.com; no reply. and even i called to the customer support number, but no one picking the phone for long time... as i have more patiency i tried for two months and one fine day one of the operator picks the phone and when i said about the problem with out any response she disconnected phone, and still i am trying atleast per day 20 times...as the money is bit bigger (Rs. 3600/-).
I have never seen such kind of worst response even in goverment banks and government offices also.
PVR cinemas customer support can get a Rank 1 for worst support and response....

I have booked 2 tickets for the movie "Dum Maaro Dum" on 6th May 2011 of 8:40 PM show at PVR Saket through the telebooking mode through my Citibank Credit Card. I have almost completed the transaction (After the IVR confirms that the payment has been received); the phone got disconnected from the other (PVR) side. I have checked with my credit card company (Citibank) as well and they have confirmed that the payment has been deducted from my account and transferred to PVR account.

Under the impression, when I went to PVR Saket to collect my ticket, the automatic ticket machine refused to generate the ticket, I enquired at the counter whether any ticket from my card has been received by them, they simply said no and asked me to buy fresh tickets, if I want to see the movie

I purchased two tickets again from Credit card and watched the movie

I filed a complaint to [protected]@pvrcinemas.com on the same day itself telling them the whole incident.

On 9th May 2011 I have received a computer generated mail from PVR that my complaint has been registered and they have given me a Case ID: CAS-59181-S634DQ for the same.

Since it’s more than 3 Months, I am still awaiting any refund from my side.

There are no numbers or any alternative email ids available on the website except this one ([protected]@pvrcinemas.com)

I am surprised by the service PVR is offering to its customer despite the fact that they claim themselves the largest chain of multiplex across country.

Hope this mail would help

Regards
Kuldeep Singh
[protected]@gmail.com

Hi my name is Surinder Singh Thakur. yesterday i book tickets of a movie Tezz. when i gave payment through the credit card the maessage came to my phone about payment.But i dont get my movie tickets details. i went to pvr cinemas they told me that there is no booking . I showed them message in my phone but they said they is no booking of tickets but my money is been wasted. So please please give me refund. My phone number is [protected].

hi i am komal bhatti from jalandhar.i booked 4 movies ticket jatt and juliet . i did not recive the movie tickts .plz give me my money back, my total amount ticket 560