[Resolved]  Race Car Helpline — Unreliable service

I had called the Race car helpline at 6:45 a.m. to repair my punctured tyre. They said the mechanic would be reaching within 40 minutes. As the mechanic did not reach, I called them to check the status. I called them a couple of times and each time they would say "they are checking and would confirm how much time the mechanic will take". Till 8:20 a.m.,(1 and half hour after complaint was registered), NO mechanic came to repair my car. Finally I had to get it done on my own. Race helpline promised 30-40 mins service while giving membership, but when it comes to delivery, they are not able to fulfill it.

Being a female who travels from gurgaon to south delhi daily, I took their service thinking that it a reliable one but unfortunately, they are same as others in the market.
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Aug 14, 2020
Complaint marked as Resolved 
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car service — Race car service not provided

On 6th sep'09 at around 4.00pm , i was unable to start my car and my car was parked in Sarojoni nagar market (NDMC parking). I gave a call to race car helpline and entered my complian and they ensured me a call back with the mechanic details. 20mins passed no response from anybody. Again i gave a call and provided my car & membership details and the person ensured me a call back with mechanic details. i waited for around 15mins no response. I called up again and i provided my memebership/car details and then the person over the phone says their mechanic is busy and he will come to me after he finishes his work. The whole drama went for an hour and finally i managed with a local mechanic and got the problem rectified.
I had many bad experiences with race car service and i would like to know the process for getting back my membership fee.
race car services are not at all upto the mark for customer satistifaction.

RACE CAR HELPLINE — SERVICE NOT GIVEN

Dear Sir,
It is to be brought to your kind notice that i had taken Race car helpline services from PRJ AUTO SERVICES (p) LTD, having customer Card no DEL[protected] I have taken this facility on 30/11/2010 and my card is valid from 30/11/2010 to 29/11/2011 for which i had pay charge of Rs 400/-
I got my car punctured on 30/01/2011 and i had called up car race service to get my car repaired they didn't send the person for one hour then i again called them up there reply is they are sending the person within 15 minutes again one hour has passed and no one attended me
Then i got call from there side that we will not give you any services since i used rough language and i can do whatever i can do
I had to go to attend one function and i got my car repair from outside and i went there
They harrsed me mentally and I want to take your help
Kindly intervene as i was harrased at that time & anyone can be harrsed
If we have paid for some servies we should get it,if not then they should given license to make fool of anyone

I need your help

regards
vaibhav Jain
2948 Bahadur garh road
Sadar Bazar
Delhi- 110006
[protected],[protected]

RACE CAR HELPLINE — Service not provided as committed

Dear Sir/Madam,

I am owning a car Maruti Alto Lxi Regn No. DL 9CS 0323. I am carrying Race Car helpline registration valid till may 2012.

Yesterday on 26.10.11, My car got brokedown, due to battery fault. I have made almost 50 phones on helpline no., which was set intentionally at busy tone.

I have faced lot of problem to this, with help of local rickshaw , i manage to call nearest mechanic(local) who charged me Rs 300/- to tow my car to workshop for temporary repair.

I want to register a case against Race Helpline for failing its commitment and harassing customer

Regards
Vishal Kanojia

RACE CAR HELPLINE — Service Issue

It been a an habit of race car helpline not to pick customers call, I tried to call them when i need them i tried 15 times their number but they never pick. For the payments for renewals they start calling 1 week back but when we actually need them they are never they what kind of service they are running.

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