[Resolved]  Railway — not confirmed the seat of tatkal ticket

Address:Bardhaman, West Bengal

Sir, I have purchased a tatkal ticket from Asansol Railway Station counter on 06.11.2011 at 9.00 a.m. for going to Jharsuguda from Asansol vide PNR No.[protected] before 2 days journey, but ticket has under waiting vide no WL/79. It is also not confirmed at the time of journey. It could not be understood how the berth is not available in tatkal ticket, then what means to purchase the ticket. Whether the extra payment of tatkal ticket may be returned or not. Please suggest me and enquire the matter why the tatkal booked within 1 hour as the ticket counter is opened between 8 a.m. to 8 p.m.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Rani
First of all if the ticket is not confirmed then u need to go to the counter to cancel it and full refund (including extra) of your money will be provided. Now since the chart has been prepared so it would be better if you get it cancelled.
Other thing is that there is no guarantee that if you r booking a tatkal ticket then u will be provided with a confirm berth. There are thousands booking tatkal ticket also. You are saying u booked within 1 hr which is way too late. There are cases when all tickets are finished within seconds of opening tatkal. Once I did not get a ticket after 2 seconds also thanks to the hundreds of agents mushroomed all over.
So take care from next time.

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