[Resolved]  Redington India Limited (Motorola Service Centre) — Non-delivery of the mobile given for repair

Address:

Delhi

I, Ritesh Kumar, had given my Motorola motorokr Z6 mobile handset at Redington India Limited situated at E-48/4. First Floor, Okhla Industrial Area, Phase-II, New Delhi-110020 on the 5th of June, 2010. Besides several other things, this company also serves as the official service centre of Motorola. My handset was under warranty and it had several problems related to the keypad, battery and software-related problems. After examining my handset, I was informed that it will take around one week to get the thing repaired.

So I went there after one week but the set was not repaired. They asked me to come after one week and also told me to give a call before coming so that they could ensure that the set has been repaired. Next time I kept on calling but no one picked up the phone. So I went like that and as expected they again asked for 10 more days' time. The excuse was that they could not do anything as my set has been sent to Bangalore and it depends on the company how long it takes. From then on I kept on calling them; most of the times they did not pick up the phone; and whenever they picked up, the same old answer that the phone is not yet repaired.

Finally one day, 24th of July (i month and 20 days later), I was lucky. I was told that my phone is repaired and I could go and collect it. Immediately I went. After a long wait of more than an hour, I was finally handed over my set. But to my extreme agony, the set was still not repaired. Only the battery was changed (and I am not sure if they were really apeaking the truth). The software-related problem was not solved. The keypad was not made; only its cover was changed. Moreover when I pointed this to them that my keypad is not repaired properly, they said that since new parts are being given, it will take some time for it to work properly. This was really stupid. And I was not convinced. So I insisted. After a lot of persuasion, they again checked my phone and finally it was found that my keypad is still broken. So ultimately they took more than one and a half months just to change the battery, which could be done in less than a minute.

They asked for 2-3 more days to repair. They took my phone number and said that they would inform when it is done. It is almost 10 days and no news from them. I have tried calling them but again no response. I have become very tired of all this. And to this the hassle and inconvenience that I have to face everyday because of non-availability of my mobile with me.

I am a PhD student at Jawaharlal Nehru Univerity, New Delhi and also working in a research project. So i do not have time on weekdays to pay a visit to the service centre. Moreover it is quite far away from the place of my residence (around 15 kms). So it takes lot of money and effort to reach the shop.

Overall it is a very bad and harassing experience for me. So please look into the matter and ensure that I get my completely repaired set or a replacement set at the earliest without any further problems.

Ritesh Kumar
Work Order No- DE/MO/10/00556
e-mail- [protected]@gmail.com