[Resolved]  Reliance Communications — Reliance Communications is asking to pay bill for the service I did not use

Address:

Pune, Maharashtra

I gave request to Reliance customer care for transferring my reliance Wimax connection(Subscriber ID:[protected] on December 18, 2012 and they mentioned that they cannot transfer the connection to new place so I asked them to terminate my connection. They gave me assurance that they will terminate connection within 7 days but they did not do anything except sending monthly bill to me. I called many times to them and asked why are they not taking action to terminate my connection but everytime they gave assurance to take action within 7 days but no action from their side. I was getting call from their billing dept to pay bill for the connection I did not use. After many follow-up, I got below mail from their termination department:


======================= Mail from Termination department =========================================
From: "RCOMBB.[protected]@relianceada.com" <RCOMBB.[protected]@relianceada.com>
To: [protected]@yahoo.com
Sent: Saturday, March 9, 2013 10:51 AM
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 03/01/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care
================================================================================...⇄

As per above mail, it is clearly mentioned that my service will be stopped from 03/01/2013 then why are they asking bill for another 2 months? I am ready to pay bill from my billing generate date which is 19th of every month. If I calculate from 19th Dec, 2012 to 2nd Jan, 2013, it comes 15 days. Ideally they should ask for 15 days bill than 2 months. I am ready to pay for 15 days bill. I had connection with them almost 4 years and I paid their bill every month without any fail. I see, they don't bother relationship with their customer. I am really frustrated by communicating with them. They don't understand customer problem. Now I a getting SMS saying:
============================================= SMS ===============================================================================
Kindly clear overdue Rs. 2594 Vide BAN [protected] at earliest to avoid any legal procedure. Contact [protected] for any query.
================================================================================...⇄

I got call from one of their department and I made it clear to them but it's useless. They don't understand and keep asking for the amount I did not use.

Kinldy help me to solve the issue ASAP.

Thanks
Sunil