[Resolved] Reliance - BIG TV — Poor customer service | |
Hi, My Name is Pradeep CS, Smart card no is[protected], Mob No is [protected]. I raise request to Shift my Big tv on[protected], request no is[protected], I asked them to come and un install on 1st May 2010, but no-body came and again I raised request on[protected], request no is[protected] and ask them to un install & install same day also I requested to come on before 10:00 AM on[protected], but they came around 5:00 PM and did only un install and they told we need to request once again. YOUR CUSTMORE CARE NO IS ALWAYS BUSY and very very poor service, I want you to install application ASAP. I am very deeply upset regarding your service, I am BLOGGER, I am going write about this in all POPULAR SOCIAL network and also post in this in https://www.consumercomplaints.in hope this will GENERATE AWARENESS to all the people and hope some reformation happen in your service. I can say one sentence your service is "VERY VERY WORST SERVICE" Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 9 Comments | |
Comments
Sorry for the delay. the Relocation is done and as per customer comments the connection is working fine
Jagan Bakkiyanathan
Reliance Big TV
Jagan Bakkiyanathan
Reliance Big TV
Hi,
My Name is Rahul Singh, Smart card no is[protected], Mob No is [protected].
While initial setup query your executives told that the transfer is FREE of charge within city.
As i was shifting my location from Yelahanka to BellandurI I called the customer care[protected] for it and they told that the technician will come and do their work and we can shift by carrying the set top box with us. Please note: NO MENTION ABOUT CARRYING ANTENNA WITH US
I raise request to Shift my Big Tv connection on July 16 2010, (request no is 13071647 and[protected] requested them to come and un install and then re-install but nobody came. The technicians call us to know the address and then disconnect the call without taking any action on the request.
After a few days the above cases are automatically closed also Rs.350 was deducted from my account (which is contradicting the statement they made earlier) . I raised a case again on July 23 2010 (case no.[protected]. All the customer support executives do is make me repeat my query again and again and keep on transferring calls to other departments. Also the infrastructure is faulty, if I press 3 to transfer to the English process it transfers me to a Hindi or a Kannada process. And when we request the customer support executive to transfer to an escalation contact they either don't know who is the escalation contact or will just put the call on hold without resolving the issue. I wasted almost 5 hours in calling customer support several times
Finally I manage to get hold of the floor supervisor who confirms that the above request will be completed within 24 hours.
Initially the technician came to my apartment to re-install but to my surprise un-installation is not yet complete. How foolish of Reliance Big TV employees.
When i call customer care again they say only un-installation is done. They close the case without doing re-installation. How can one close the case by completing only half of the request. Very Poor Service.
Its been 7 days and i do not know where is my Antenna. Is it stolen by Reliance Big TV employees??? There is no coordination between the customer support and the technicians who install the Antenna. They blame each other and no work is done. Also I am not using this service since July 16, so whose going to pay for the services they should waive of the charges until they re-install the Antenna.
Again i call customer care today (Aug. 2 2010) and i face the same thing i.e. customer care executives transferring calls from one department to another and make me repeat my case 10 times. Finally they say the last case for only un-installation (contradicting the statement made by the floor supervisor). What is the company up to? Harassing customers ??
Also the customer should have visibility over the comments written by the support executive else this (only half the requested being written by floor supervisor) might be repeated with every other customer.
I have again raised a case[protected] to re-install the Antenna.
Now the technician calls me (name Rama - Mob no. [protected]) saying my Antenna is lying at some place Hennur and I need to transfer it to the new location. Again it is a contradiction to the statements made by the floor supervisor. This show a clear LACK OF CO-ORDINATION between customer support and technicians. More over they request for charge of Rs. 1000 which was not mentioned by floor supervisor of customer support. This shows a clear LACK OF KNOWLEDGE OF POLICIES.
I was being lied to since the beginning. It is Reliance Big TV's duty to re-install the Antenna. I have been mentally and physically (as i need to be available when you re-install) tortured by the customer support executives!! Please give an ETA and fix it ASAP !!
NOT ONLY SHOULD YOU FIX IT ASAP BUT ALSO COMPENSATE FOR MY LOSS.
My Name is Rahul Singh, Smart card no is[protected], Mob No is [protected].
While initial setup query your executives told that the transfer is FREE of charge within city.
As i was shifting my location from Yelahanka to BellandurI I called the customer care[protected] for it and they told that the technician will come and do their work and we can shift by carrying the set top box with us. Please note: NO MENTION ABOUT CARRYING ANTENNA WITH US
I raise request to Shift my Big Tv connection on July 16 2010, (request no is 13071647 and[protected] requested them to come and un install and then re-install but nobody came. The technicians call us to know the address and then disconnect the call without taking any action on the request.
After a few days the above cases are automatically closed also Rs.350 was deducted from my account (which is contradicting the statement they made earlier) . I raised a case again on July 23 2010 (case no.[protected]. All the customer support executives do is make me repeat my query again and again and keep on transferring calls to other departments. Also the infrastructure is faulty, if I press 3 to transfer to the English process it transfers me to a Hindi or a Kannada process. And when we request the customer support executive to transfer to an escalation contact they either don't know who is the escalation contact or will just put the call on hold without resolving the issue. I wasted almost 5 hours in calling customer support several times
Finally I manage to get hold of the floor supervisor who confirms that the above request will be completed within 24 hours.
Initially the technician came to my apartment to re-install but to my surprise un-installation is not yet complete. How foolish of Reliance Big TV employees.
When i call customer care again they say only un-installation is done. They close the case without doing re-installation. How can one close the case by completing only half of the request. Very Poor Service.
Its been 7 days and i do not know where is my Antenna. Is it stolen by Reliance Big TV employees??? There is no coordination between the customer support and the technicians who install the Antenna. They blame each other and no work is done. Also I am not using this service since July 16, so whose going to pay for the services they should waive of the charges until they re-install the Antenna.
Again i call customer care today (Aug. 2 2010) and i face the same thing i.e. customer care executives transferring calls from one department to another and make me repeat my case 10 times. Finally they say the last case for only un-installation (contradicting the statement made by the floor supervisor). What is the company up to? Harassing customers ??
Also the customer should have visibility over the comments written by the support executive else this (only half the requested being written by floor supervisor) might be repeated with every other customer.
I have again raised a case[protected] to re-install the Antenna.
Now the technician calls me (name Rama - Mob no. [protected]) saying my Antenna is lying at some place Hennur and I need to transfer it to the new location. Again it is a contradiction to the statements made by the floor supervisor. This show a clear LACK OF CO-ORDINATION between customer support and technicians. More over they request for charge of Rs. 1000 which was not mentioned by floor supervisor of customer support. This shows a clear LACK OF KNOWLEDGE OF POLICIES.
I was being lied to since the beginning. It is Reliance Big TV's duty to re-install the Antenna. I have been mentally and physically (as i need to be available when you re-install) tortured by the customer support executives!! Please give an ETA and fix it ASAP !!
NOT ONLY SHOULD YOU FIX IT ASAP BUT ALSO COMPENSATE FOR MY LOSS.
I am a new Customer of Reliance big tv. From the day one I am not happy with the reliance big tv service.
VERY VERY POOR SERVICE...
I am having a reliance multi connection . Two set up boxes for two TV. As per their plan, for the second connection I will have a 50% discount on the recharge amount . Even after the installation I called Customer care and double confirmed about the plan . Customer care people confirmed the plan is multi connection and I will get 50% discount on the recharge of second connection.
As per the offer, for the first three months the recharge was free and all went fine. But after three months when I called customer care for the enquiry on the recharge they are now telling there is no such offer for your connection. You have to rechage seperatley for each connection which will cost me Rs. 600 /- but as per the offer I should pay only Rs. 450 /-..
Even when I called customer care for the same issue, they kept me for hold for more than 15 minutes and line got disconnected.
Also the Reliance Customer CARE service is ALSO VERY POOR. CUSTOMER CARE EXECUTIVE DON'T KNOW how to speak to CUSTOMER...VERY VERY POOR CUSTOMER SEVICE...
I WAS VERY VERY HAPPY WITH THE TATA DTH SERVICES but now I can realise that I DID A MISTAKE, MOVED TO RELIANCE DTH SERVICE..
VERY FRUSTRATED CUSTOMER !!!
VERY VERY POOR SERVICE...
I am having a reliance multi connection . Two set up boxes for two TV. As per their plan, for the second connection I will have a 50% discount on the recharge amount . Even after the installation I called Customer care and double confirmed about the plan . Customer care people confirmed the plan is multi connection and I will get 50% discount on the recharge of second connection.
As per the offer, for the first three months the recharge was free and all went fine. But after three months when I called customer care for the enquiry on the recharge they are now telling there is no such offer for your connection. You have to rechage seperatley for each connection which will cost me Rs. 600 /- but as per the offer I should pay only Rs. 450 /-..
Even when I called customer care for the same issue, they kept me for hold for more than 15 minutes and line got disconnected.
Also the Reliance Customer CARE service is ALSO VERY POOR. CUSTOMER CARE EXECUTIVE DON'T KNOW how to speak to CUSTOMER...VERY VERY POOR CUSTOMER SEVICE...
I WAS VERY VERY HAPPY WITH THE TATA DTH SERVICES but now I can realise that I DID A MISTAKE, MOVED TO RELIANCE DTH SERVICE..
VERY FRUSTRATED CUSTOMER !!!
Well done bose they deserve this
Hi,
I am also one among several frustrated customer of Reliance BIG TV. Recently I shifted to my new house and had asked for taking out the antenna and reinstalling in the new location. My new house is just one cross away (hardly 100 mts). For this they charged me Rs.500.. I should say DEMANDED. Frustrated and left with no other choice i paid and they installed. Just one week after this installations, i got problem with few channels not coming properly (even i have subscribed for those channels). I called up the customer service and they said there must be some loose connection and they would send the technician for which they would charge Rs.250. I was surprised to hear this. Just a week before they took Rs.500 from me for re-installation and they are asking Rs.250 from me for not doing their job properly. I spoke to one more person who he claimed to be Customer care manager. But its all of no use. Same problem i encountered when the remote control stopped working for no reason. I replaced the batteries with new ones and tried everything. Still it didnt worked. I called the USELESS customer care.. They said they would send technician and it would charge Rs.200...
I wonder why they have kept the name 'RELIANCE' when thier products and service is not upto the mark to called 'Reliance'. These people are like beggars and want to make money by providing services by selling down graded quality products and services.
Recently some thing came to my mind. Earlier when i was a cable TV user, if some channel is not working fine, then i just used to call up the cable guy and he used to come and correct it and wonder what???? He never used to charge a penny from you. Now with the cable people also providing these DTS quality like HATHWAY etc, we can get the same clarity for same money what we are paying for these B*** S**T DTH companies and we dont need to pay additional money for the recurring problems for the unresolving services they offer. I really want to raise this issue at a higher level. I am ready to talk to any HIGHER UPs in the Reliance BIG TV and ask them what benifits customers are getting by taking the DTH service from their company against any cable guy with HATHWAY services.
If any one know a person (WHO HAVE BASIC MANNERS UNLIKE CC PEOPLE and WILLING HELP from Reilance BIG TV), then please let me know.
Thanks,
Pradeep
[protected]@gmail.com
I am also one among several frustrated customer of Reliance BIG TV. Recently I shifted to my new house and had asked for taking out the antenna and reinstalling in the new location. My new house is just one cross away (hardly 100 mts). For this they charged me Rs.500.. I should say DEMANDED. Frustrated and left with no other choice i paid and they installed. Just one week after this installations, i got problem with few channels not coming properly (even i have subscribed for those channels). I called up the customer service and they said there must be some loose connection and they would send the technician for which they would charge Rs.250. I was surprised to hear this. Just a week before they took Rs.500 from me for re-installation and they are asking Rs.250 from me for not doing their job properly. I spoke to one more person who he claimed to be Customer care manager. But its all of no use. Same problem i encountered when the remote control stopped working for no reason. I replaced the batteries with new ones and tried everything. Still it didnt worked. I called the USELESS customer care.. They said they would send technician and it would charge Rs.200...
I wonder why they have kept the name 'RELIANCE' when thier products and service is not upto the mark to called 'Reliance'. These people are like beggars and want to make money by providing services by selling down graded quality products and services.
Recently some thing came to my mind. Earlier when i was a cable TV user, if some channel is not working fine, then i just used to call up the cable guy and he used to come and correct it and wonder what???? He never used to charge a penny from you. Now with the cable people also providing these DTS quality like HATHWAY etc, we can get the same clarity for same money what we are paying for these B*** S**T DTH companies and we dont need to pay additional money for the recurring problems for the unresolving services they offer. I really want to raise this issue at a higher level. I am ready to talk to any HIGHER UPs in the Reliance BIG TV and ask them what benifits customers are getting by taking the DTH service from their company against any cable guy with HATHWAY services.
If any one know a person (WHO HAVE BASIC MANNERS UNLIKE CC PEOPLE and WILLING HELP from Reilance BIG TV), then please let me know.
Thanks,
Pradeep
[protected]@gmail.com
halo sir mera smart card no [protected] h ram kumar hum apke saervise se2month se paresan h aapka account galt h aapke pass lagatar com ke bad bhi ahi tak mera pisa return nahi kiya gya sirf no diya jata h par koi result nhi aata abhi tak mera paisa return mhi hua mera no [protected] h
Reliance Big TV — My Setup box changing
dear sir and madam. I want change my setup box antana, I called so many times to our coustmor care. Nobody no replaying any answer so pls kindly do actionCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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BIG TV DTH connection — Non Installation of Antenna
I have purchased Reliance BIGTV DTH connection worth RS2990/= from M/S MONDAL ELECTRONICS & GIFT CENTRE 520, D.H.Road, Behala, Kolkata-700034(Mob No [protected]/[protected]) on[protected].Representative of M/S Mondal, Sh Avijit Das(Mob No[protected]) visited my place @2 No Debigarh, Madhyamgram Kolkata-700129 and delivered me the Set Top Box along with relevant Recharge vouchers.Thereafter nobody from M/S Mondal has turned up for installation of Antenna and LNB.As such the connection has not been activated though they have realised the full payment in respect of the connection.Repeated phone calls to expedite the necessary action hasn't yielded any results whotsoever.Pls take approprite action as deemed fit under these circumstances.