[Resolved]  Reliance Big Tv — Big Tv

Address:

Chennai, Tamil Nadu

Dear Sir,
Despite several mails sent to the customer service of Reliance BigTV regarding the Immediate surrender of my connection without any further delay..Smt Crd No:[protected] and haggling over the issue since 04t Feb i am yet to get solutions ,just speaking to one supervisor or the other and today dated 10th i had to loose my cool to another supervisor of yours named Ashok and again i was just assured that someone higher up will definitely address to my issue, but still waiting and narrating you the entire story again in person.
I have this connection in the name of Amit Prasad and i wish to bring to your kind notice that i am so dissatisfied with your services that i want an immediate disconnection and removal of your Set top box from my premises.
I am not at all satisfied with the type of services rendered by you. Now please show some patienceto go through my whole greviences.
I had a problem of sound in the month of December last,i knew that it was due to set top box but when i complained to the customer care but i was told that the set top box was absolutely fine(even without inspecting) just by giving some instructions to switch on, off and others.I was told that there was a problem with my Tv however when i told him that my TV was a brand new one.I had to call for the servicing of TV and was forced to pay for the engineers visit as my TV was purchased from Singapore.He cam and he proved that actually the TV wasfine.
Your so called service engineer comes and after inspecting everything he admits that there is a problem with the box, he tells me to pay Rs 175 towards his visit and Rs 500 towards the replacement of a serviced set top box.I objected then too and said that a new one is available for Rs 999 the why should i pay and get a second hand to have problems just after the expiry of the warranty period.
I called up the customer service and told them that i am not interested in the connection and asked for the refund of my money which was lying excess with Reliance. They said that i will not get the refund as there is no policy.
I kept on asking the address of Reliance office in Chennai but i think the person to whom i was speaking was an “idiot” as he didn’t know the address this is what he said to me and he thought that i am a fool and will not be able to find out the address. Actually he did not want to give the address or he was not allowed to do so.
I went to your office at Haddows road and met Mrs Neetu and explained all the things.She immediately took up the issue and convinced me that the box will be replaced and i will not be charged, i also agreed.But to my surprise both the amounts were charged whereas i know through Mrs Neetu that she has requested for the waiver and it will take a day or two.
Even that time i told her that i know for sure that there will be some problem later with the set top box.I was really a fool to agree to her regarding the serviced one although i would have got a new one by paying Rs 990.Will you not agree that it would have been wise paying 990 and getting a new one instead of paying Rs 675 and taking a serviced one.
I started getting some problem since jan 01stbut this time the picture used to become still(as technically termed by you set top box hanging) I thought that may be because of new year, but the problem still remained, i just recharged for the minimum amount ad thought of actually complaining after the 90 days period so that the warranty is over and i can have the upper hand.
After being fed up suddenly i see that i have lost the connection only to find out that only Rs 175 was refunded back and not the 500, i messaged Mrs Neetu but there was no reply and i called her only to find that she has resigned the job from Reliance.(Actually i am very sorry for her if she lost her job because of the commitment that she gave me regarding the refund)
I called the customer service on the 05th afternoon and again requested for the removal of your instrument so that i can install a new one , i was put on to a supervisor Ms Reshma and she promised me that some one will call me but unfortunately no one called me from the so called concerned department of yours. I called up again at around 22 30, Mr Bala attended to my call but i think he was too junior to handle my querries and promised that a supervisor will call within half an hour, i was expecting the call but again the same story, probably the Tea break was not over so around 23 10 i called again and this time too Mr Bala came on line after raising my voice he put me on to Mr Karthik but this time i was with a supervisor whose hands were tied(as per Mr Kathik).He too was not able to solve my problem however according to him he has escalated my issue.
On account of all these i and my family could not see the best of programmes of Saturday and will miss Sunday’s too.I do not know how will Reliance compensate for that.
I want to come out of this mental agony caused because of Reliance and therefore humbly request you to take away the connection as i am seriously not interested. i do not want to miss tomorrows programmes at any cost otherwise there will be a fight in my family as my family never wanted reliance again and i am not interested in spoiling the harmony of my family because of the agonies caused by the inefficient service of Reliance.
I know that my mail might not be read but wish to inform you that i have intimated that again i will not take a repaired settop box and i want a new one.
If not i want you to take back all your instruments from my premises before 11 AM of 6th Feb. If Relaince wants to retain customer that i will be only if a brand new set top box is given otherwise i am not interested and if all your instruments are not removed from my premises Reliance will be charged a rental of Rs 150 per day which will be the charges of guarding your instruments.
It is the same treatement what you give to your customers. Just because my money was with you out of blackmail i was forced to use your connection as you wouldts refund the money, u charged even without informing me , but i am informing you the charges and without the payment of the rentals instrument will not be given back.
I think you will apreciate my pain because u see even at this time i am drafting this mail