[Resolved]  Reliance Broadband — Bill waiver for services not used[protected]Pathetic Customer service)

Address:

Maharashtra

Reliance is such a pathetic company to deal with that you just cant imagine..I escalated the matter of non-usage of services for certain period of time..which I was not able to escalate on timely manner..
When I asked for the waiver they just dont budge..go through the mail trail..you come to know how adamant these people are....

On Fri, Oct 29, 2010 at 11:59 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Customer,
> We regret the inconvenience caused.
>
> With reference to your e-mail regarding "Cancellation of Broadband Service"
> for Subscriber ID[protected], please note that in order to address your
> concern, we request you to provide the following information as it is the
> mandatory information required to validate and process your request:
>
> Complete address along with the PIN code or Date of Birth
> Alternate contact number
>
> Kindly be assured that after we receive the required details, we would do
> our best to resolve your issue.
>
>
>
> Yours sincerely,
>
>
>
> Jyoti Sharma
>
> Broadband Customer Care
>
> Reliance Communications.
>
>
>
> For additional product and service related information, you may contact us
> through any of the following means:
>
>
>
> Phone:[protected] from any phone (Toll free) or,
>
>[protected] from any phone.
>
> Email: [protected]@relianceada.com
>
> Website: www.rcom.co.in
>
>
>
> You can book your service complaints online at
> http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR
> through IVR while calling at contact center.
>
>
>
> You can view your bills and make payments online through
> http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
> Please register yourself on the portal. For difficulties in registration
> please write to [protected]@relianceada.com
>
>
>
> Please note that your message will not be delivered if it exceeds the size
> limit of 5 MB per mail (including attachments).
>
> Requesting you to please create a shorter message (including attachments)
> with size less than or equal to the allowed mail limit in all your future
> communication.
>
>
>
> The information provided is based on prevailing terms and conditions of the
> company, which are subject to change without prior notice.
>
>
>
> This electronic message transmission contains information from Reliance
> Communications & is confidential or privileged. The information is intended
> to be for the use of the individual or entity named above. If you are not
> the intended recipient, beware that any disclosure, copy distribution or use
> of the contents of this information is prohibited. If you have received the
> electronic transmission in error please notify us immediately.
>
>
>
>
>
>
> -----Original Message-----
> From: Amit Srivastav ([protected]@gmail.com)
> Date: Friday, October 29, 2010 05:21 AM
> To: `~@@@~` ~|~ ([protected]@gmail.com); !!Ajay!! haven't finished
> yet!!!! (ajay.[protected]@gmail.com); ..Gagan mohla.. ([protected]@gmail.com);
> @[protected]@[protected]@ [protected]@@l ([protected]@gmail.com); /// t / // J/- / //
> ([protected]@gmail.com); • » αѕнυтσѕн.... • » тнє яєαℓ єχρєη∂αвℓє « •
> ([protected]@gmail.com); →@ñ!┼@ (→@ñ!┼@); ●๋•╠╣ДйĐ$0M●๋• ●
> ĐUĐ3....Õ...fUN gUY ([protected]@yahoo.co.in); ♛Chitranjan ♛
> (chitranjan.[protected]@yahoo.com); ♥ VI©ĶY ♥ come fall in love again.....
> (vickythedon.[protected]@gmail.com); ✔ρяαנαктα●•ツ ...╰» тнαт ѕσмєвσ∂y ( ); ѕ
> мє●•☄ ([protected]@gmail.com); [protected]@dell.com ([protected]@dell.com);
> Abheejit Bhagwat ([protected]@gmail.com); Abhinandan AT HOME(shillong)
> (jewel.[protected]@gmail.com); Abhinav Alexander AKA Alex
> ([protected]@gmail.com); Abhishek Chaturvedi ([protected]@gmail.com);
> Abhishek Singh ([protected]@gmail.com); ABL HR Consultants
> ([protected]@gmail.com); [protected]@rel.co.in ([protected]@rel.co.in); Adarsh sharma
> (sharma.[protected]@gmail.com); Ajay Thakur ([protected]@gmail.com); Ajitabh
> Jha ([protected]@gmail.com); Alok Pandey ([protected]@dominosin.com);
> [protected]@gmail.com ([protected]@gmail.com); aman thinking about
> future ([protected]@gmail.com); Amandeep Singh
> ([protected]@gmail.com); [protected]@inbox.com
> ([protected]@inbox.com); Amarendra Sinha (sinha.[protected]@gmail.com);
> [protected]@strategichr.in ([protected]@strategichr.in); Amit Arora
> (amit.[protected]@yahoo.com); Amit Bansal ([protected]@gmail.com); Amit Jain
> ([protected]@gmail.com); amit lakhanpal ([protected]@gmail.com); Amit
> Srivastav ([protected]@gmail.com); [protected]@ibpovol.com
> ([protected]@ibpovol.com); amit_srivastav01
> ([protected]@infosys.com); [protected]@hotmail.com
> ([protected]@hotmail.com); [protected]@lycos.com ([protected]@lycos.com);
> [protected]@rediffmail.com ([protected]@rediffmail.com);
> amit.[protected]@rediffmail.com (amit.[protected]@rediffmail.com);
> amit.[protected]@kvpcorp.com (amit.[protected]@kvpcorp.com);
> amit.[protected]@heroites.com (amit.[protected]@heroites.com);
> amit.[protected]@rediff.com (amit.[protected]@rediff.com); [protected]@yahoo.com
> ([protected]@yahoo.com); Amrita Joshi Pant (joshi.[protected]@gmail.com);
> Amrita Srivastava ([protected]@gmail.com); ANAMIKA BOUNTHIYAAL
> (anamika.[protected]@gmail.com); anamika shrivastav
> ([protected]@rediffmail.com); Anamika.. Life is busy ([protected]@yahoo.co.in);
> ANAND lucky (anandlucky.[protected]@gmail.com); anil kumar gautam
> ([protected]@gmail.com); Anil Salian (salian.[protected]@gmail.com);
> [protected]@infosys.com ([protected]@infosys.com); anil.m.[protected]@in.abnamro.com
> (anil.m.[protected]@in.abnamro.com); [protected]@glam.com ([protected]@glam.com); Ankit...
> ●๋•*m AlWAys Wid U *$●๋• (ankit.[protected]@gmail.com); Ansh Taneja
> ([protected]@yahoo.com); antara.[protected]@ybservices.net
> (antara.[protected]@ybservices.net); [protected]@mancer.consulting.com
> ([protected]@mancer.consulting.com); Anuj Mittal ([protected]@gmail.com); anupam
> srivastav (srivas.[protected]@gmail.com); Anupam Srivastava
> ([protected]@infosys.com); [protected]@yahoo.com
> ([protected]@yahoo.com); [protected]@yahoo.co.in ([protected]@yahoo.co.in);
> Anurag _LEO (srivastava.[protected]@gmail.com); [protected]@vcustomer.com
> ([protected]@vcustomer.com); [protected]@post.com ([protected]@post.com);
> aravind.[protected]@yahoo.co.in (aravind.[protected]@yahoo.co.in); Archana Srivastava
> (archu.[protected]@gmail.com); archana.[protected]@convergys.com
> (archana.[protected]@convergys.com); Arup Dutta ([protected]@gmail.com);
> [protected]@yahoo.com ([protected]@yahoo.com);
> [protected]@rediffmail.com ([protected]@rediffmail.com); Ashish Juneja
> ([protected]@gmail.com); Ashish Pensalwar ([protected]@gmail.com); ASHISH
> SRIVASTAV OFFLINE TILL 4 JUNE ([protected]@gmail.com); Ashishvpsvijay pal
> (vijay.[protected]@gmail.com); ashokjain4u ([protected]@gmail.com);
> [protected]@glam.com ([protected]@glam.com); Ashrumochan Mohapatra
> ([protected]@gmail.com); asif pathan ([protected]@rediffmail.com);
> [protected]@gmail.com ([protected]@gmail.com); Astha Srivastava
> Subject: RE: Reference to your e-mail
>
> With all due respect the problem is not resolved....hence cancel my service
> cancel my service
> cancel my service
> cancel my service.... is that clear to you all.....
> Pathetic ...
>
> Hi Friends Please never order reliance service ...this is what happens
> when you face a problem...read below to
> find how shamelessly they extend help....
>
> On Thu, Oct 28, 2010 at 11:27 PM, [protected]@relianceada.com
> <[protected]@relianceada.com> wrote:
>> Dear Customer,
>>
>>
>>
>> We regret the inconvenience caused.
>>
>>
>>
>> This is with reference to your e-mail regarding "Waiver for the Service
>> Fault". Please note that your complaint which was already registered vide
>> the Service Request ID[protected] has been resolved from our end with the
>> resolution that, we have not found any complaint regarding connectivity
>> issue in the disputed period. Hence, we are unable to process your
>> request.
>>
>>
>>
>> We request you to reconsider your decision regarding termination and give
>> us
>> an opportunity to serve you better in future.
>>
>> Looking forward to serve you in future.
>>
>>
>>
>> Yours sincerely,
>>
>>
>>
>> Bilal Patel
>>
>> Broadband Customer Care
>>
>> Reliance Communications.
>>
>>
>>
>> For additional product and service related information, you may contact us
>> through any of the following means:
>>
>>
>>
>> Phone:[protected] from any phone (Toll free) or,
>>[protected] from any phone.
>> Email: [protected]@relianceada.com
>> Website: www.rcom.co.in
>>
>> You can also book your service complaints online at
>> http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR
>> through
>> IVR while calling at contact center.
>>
>>
>>
>> You can view your bills and make payments online through
>> http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
>> Please register yourself on the portal. For difficulties in registration
>> please write to [protected]@relianceada.com
>>
>>
>>
>> Please note that your message will not be delivered if it exceeds the size
>> limit of 5 MB per mail (including attachments). Requesting you to please
>> create a shorter message (including attachments) with size less than or
>> equal to the allowed mail limit in all your future communication.
>>
>>
>>
>> The information provided is based on prevailing terms and conditions of
>> the
>> company, which are subject to change without prior notice.
>>
>>
>>
>> This electronic message transmission contains information from Reliance
>> Communications & is confidential or privileged. The information is
>> intended
>> to be for the use of the individual or entity named above. If you are not
>> the intended recipient, beware that any disclosure, copy distribution or
>> use
>> of the contents of this information is prohibited. If you have received
>> the
>> electronic transmission in error please notify us immediately.
>>
>>
>>
>>
>> -----Original Message-----
>> From: Amit Srivastav ([protected]@gmail.com)
>> Date: Wednesday, October 27, 2010 10:33 PM
>> To: [protected]@relianceada.com ([protected]@relianceada.com);
>> [protected]@relianceada.com ([protected]@relianceada.com)
>> Cc: [protected]@rel.co.in ([protected]@rel.co.in)
>> Subject: Re: Reference to your e-mail
>>
>> Great to know that this all my fault....kindly crucify me....please
>> order for 100 lashes on my back.....
>> with this great prosperity words ...I kindly request you to cancel my
>> services ....please dont refund any money...
>> whatever i have paid for & the days I would not be using the services
>> ....please take it as your incentive...
>> I believe there is no room for loyality.....i will recommend all my
>> friends ...to have fatter skin before they order for
>> for reliance services...
>>
>> Mr Ambani I hope you are reading your mails :-)
>>
>> On Wed, Oct 27, 2010 at 1:54 PM, [protected]@relianceada.com
>> <[protected]@relianceada.com> wrote:
>>> Dear Customer,
>>>
>>>
>>>
>>> With reference to your e-mail regarding "Bill Related Dispute", please
>>> note
>>> that your complaint which was registered vide Service Request ID
>>>[protected]
>>> has been resolved with the resolution that there is no complaint
>>> registered
>>> for network related issue for the disputed period. Hence, we are unable
>>> to
>>> process the waiver.
>>>
>>> In addition to this,we request you to reconsider your decision for
>>> cancellation of services.
>>>
>>> Yours sincerely,
>>>
>>>
>>>
>>> Archana Nair
>>>
>>> Broadband Customer Care
>>>
>>> Reliance Communications.
>>>
>>>
>>>
>>> For additional product and service related information, you may contact
>>> us
>>> through any of the following means:
>>>
>>> Phone:[protected] from any phone (Toll free) or,[protected] from
>>> any
>>> phone.
>>> Email: [protected]@relianceada.com
>>> Website: www.rcom.co.in
>>>
>>> You can also book your service complaints online at
>>> http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR
>>> through
>>> IVR while calling at contact center.
>>>
>>>
>>>
>>> You can view your bills and make payments online through
>>> http://myservices.relianceada.com/launchAMSS.do for all RCOM services.
>>> Please register yourself on the portal. For difficulties in registration
>>> please write to [protected]@relianceada.com.
>>>
>>> Please note that your message will not be delivered if it exceeds the
>>> size
>>> limit of 5 MB per mail (including attachments).
>>>
>>> Requesting you to please create a shorter message (including attachments)
>>> with size less than or equal to the allowed mail limit in all your future
>>> communication.
>>>
>>>
>>>
>>> The information provided is based on prevailing terms and conditions of
>>> the
>>> company, which are subject to change without prior notice.
>>>
>>>
>>>
>>> This electronic message transmission contains information from Reliance
>>> Communications & is confidential or privileged. The information is
>>> intended
>>> to be for the use of the individual or entity named above. If you are not
>>> the intended recipient, beware that any disclosure, copy distribution or
>>> use
>>> of the contents of this information is prohibited. If you have received
>>> the
>>> electronic transmission in error please notify us immediately.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Amit Srivastav ([protected]@gmail.com)
>>> Date: Wednesday, October 27, 2010 12:11 PM
>>> To: [protected]@relianceada.com ([protected]@relianceada.com);
>>> [protected]@relianceada.com ([protected]@relianceada.com)
>>> Subject: Bill waiver[protected]Pathetic Customer service)
>>>
>>> Hi,
>>>
>>> This is to inform you that i was not able to use the internet services
>>> from 3 sep till 20 oct due to a error in connectivity.
>>> I was not able to escalate the same to you all because ,I was out of
>>> station.
>>> The relatives of mine were not able to locate the detailed information
>>> required to lodge a complain for the same.
>>>
>>> However ,when I returned back to Pune on 20 th oct.I was able to fix
>>> the problem on my own as it was a mere Sync issue-problem with the
>>> Physical setup.
>>>
>>> I called your customer service on 20th Oct requesting for
>>> credit/waiver for the days services not used. complain
>>> no[protected].This complain was closed without my consent claiming the
>>> request to be invalid.
>>>
>>> I called your customer service on 23 oct & asked for Manager.The rep
>>> refused for Manager claiming he's not authorised to connect the call
>>> to Manager.He offered to speak to some senior,latter told me that they
>>> all are busy on other call.He committed for a call back in hours
>>> time,however till today there has been no call.
>>>
>>> I am shocked & thrilled with the nonsense after service being provided
>>> ..I would demand either you credit/waive(3rd sep-20 oct) the charges or
>>> disconnect the service
>>>
>>> --
>>> Regards,
>>> Amit Srivastav
>>> Cell-[protected],[protected]



--
Regards,
Amit Srivastav
Cell-[protected],[protected]