[Resolved] Reliance Broadband — Fraudulent and Illegal billing | |
My billing account no is RCIL.A/C-[protected].I am being billed monthly by the aforesaid Company for a service which I have already disconnect in the month of Dec 2007 . Being unsatisfied with the customer service I submitted a request service termination on 7 Dec 2007 over phone. But I received a bill on[protected] bill no[protected] amount was Rs.4910. in this bill my uses was only Rs.99.60 .I use only Rs.99.60 but I need to pay Rs.4910 Reliance bill says. When I call Reliance Customer care they sail just pay Rs1500/- your all due will be cleared. Mr Rahul his cell no is [protected] come to my office and Collect a Cheque No 029359 of HSBC Bank on dated 14 jan2008 of Amount Rs.1500/- he give me a Receipt No I.e.CD57LB NO.0600294 of Reliance infocomm Services. After that in the month of may I received another bill No[protected] on 11 May2008 of amount of Rs.10, 075/- and 11 july2008 I Received a call From ([protected] )Police station Noida he was saying I have a warrant against you.I asked who give complain against me then he said Mr Anil Bajaj his no is [protected] just call mr anil n asked then I call to mr anil bajaj then he said you didn’t submit your bill of bill Acc. No [protected] of Rs 10, 075/- then I said to mr. anil I already submit bill according to customer care Instruction Mr Rahul his cell no is [protected] come to my office and Collect a Cheque No 029359 f HSBC Bank on dated 14 jan2008 of Amount Rs.1500/- he give me a Receipt No I.e.CD57LB NO.0600294 of Reliance infocomm Services. But Mr Anil Bajaj Said to me This Receipt No( I.e.CD57LB NO.0600294 of Reliance infocomm Services.)is not Valid for “Full & Final Settlement.then I said to mr Anil right now I’m not in Delhi I’m in ORISSA he said to me just Submit Rs 5000/- in any reliance webworld n give me receipt no then I will revert back my complain after Final Settlement with us we will refund your money. then I submit Rs.5, 000/- Receipt No. S[protected].on dated 11 July2008. This is a Unnecessary Harassment by RELIANCE BROADBAND Please stop this Fraudulent and Illegal billing of RELIANCE BROADBAND . Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
verrrry gooood yaaar .thats it
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Background of the Complaint:
Reliance Broadband put up a stall in my residential colony in Jan’08. A representative of the Company approached me and communicated the features of the broadband services, alongwith a host of add-on gifts.
I asked for a “trial” of the services that he communicated. For the purpose of “trial”, he asked for my identity proof and other details, which were provided to him. He also asked for cheque of Rs.500 from me which I denied to give initially. However, I conveyed that if the said service was found appropriate and as per the details (given by the representative), I may consider to purchase a Reliance Broadband connection.
The said service was activated on a “trial” basis at my residence just for one day, which was not found in terms with what had been communicated by that representative. Consequently, the connection was terminated immediately (on that day itself) and the equipments were withdrawn from my residence within a span of 3 days. During these 3 days, no services from Reliance Broadband were utilized as the connection stood terminated.
Even after the termination, the Company kept sending me monthly bills which had nothing but rental charges. Since this was inconsistent with my understanding, the matter was immediately conveyed to the ‘customer care’ centre of the Company. The customer care department took note of the matter, verbally (and no written communication or complaint reference number was given to me), and started calling me on a regular basis to verify whether the connection was terminated or not. It was highlighted to them on numerous occasions that the question of termination of the connection never arose as I never applied for the connection with their Company. Meanwhile, the Company kept billing me for the “fake connection” that had nothing but the rental charges.
After numerous requests (made with the customer care department) to rectify the error in their valid connection records, one representative (hired by Reliance Broadband through an external agency, i.e. DSA) also visited my residence personally and verified that the connection was not active and that the equipments were also taken back by the Company. He also ensured me that the necessary steps would be taken by Reliance Broadband to rectify their mistake. I presumed it to be the end of chapter.
Recently, I received a call from a police station who apprised me of the fact that a person, Mr.Anil Bajaj (who, on subsequent talks, identified himself as a legal advisor of Reliance Broadband), has filed a complaint against me and suggested me to clarify the matter with Mr.Anil Bajaj. After questioning the nature of complaint from Mr.Bajaj, I was made aware that I owe Reliance Broadband a sum of Rs 2, 500 (Two thousand Five hundred) approximately. I conveyed the matter in detail to him but Mr.Bajaj seemed least interested in paying heed to it. All he was interested in is initiating legal proceedings against innocent people like me.
Complaint against Reliance Broadband on the following grounds:
1.I never applied for a connection with the company for its broadband services as no application form was signed by me.
2.No cheque was issued by me in favour of the Company to open an account.
Counter charges against the Company and its associated external agencies (Direct Selling Agents - DSA):
It seems like a case where the representatives of the Company (or associated DSAs) are obtaining the identity proofs of common people with a fraudulent intention of opening a fake account in the name of the person whose identity proofs are lying with them, in order to earn their commission, and let that person suffer the consequences of trusting the Company’s reputation.
I seek justice in my case.