[Resolved] Reliance Communication Ltd, Corporate Plan — POOR SERVICE BY RELIANCE RANCHI OFFICE | |
Non payment of our telephone bills due to extremely poor office management of your office at Ranchi, - and irresposibililty of your corporate manager Mr Rajesh kumar CIOU code no CCNIW14502, Mobile No.s [protected]/51/52/53/54/55 Dear Sir, We had taken above six mobile connection from your company under corporate plan. We had given the above mobile sets to our different staffs and we found that two staffs of our company were misusing the facility given by us. So during December 2008 we had talked to Mr Rajesh kumar (CWG) on mobile no [protected] to fix maximum bill limit on our two mobile no [protected] and [protected] to maximum credit limit of Rs 500/- each per set per month. Mr Rajesh Kumar confirmed us that from the next bill the maximum credit bill limit to the above two mobile will be fixed by your company. During Jan 2009 when we had found no action had been taken by your Rajesh Kumar, we had again discussed the matter over his mobile and during the discussion he asked us to send a written letter in the above matter on our letter pad and also assured us that moment he will receive the letter he will take immediate action. On 27th Jan 2009 we had sent the letter through courier to your Ranchi office at Maroo Tower Kanke Road Ranchi. On 10th Feb 2009 when we had asked Mr Rajesh kumar about the action, he told us that he had not yet received the letter and told that the letter may be in the office at other table. On 10th Feb 2009 again We had sent the copy of the above letter personally to your Ranchi Office and delivered the same and your company office staff received the same after putting his signature and date. On 17th Feb 2009 again when we had asked Mr. Rajesh Kumar about the action, he again told us that he had not received the letter. When we had confirmed him that the letter was personally received by your office.then he told us that he will agree with the receipt only when he will receive the letter personally and not by the any staff of Reliance Communication Ltd. On 17th Feb 2009 again we had send a letter through courier. On 5th March 2009 when we had asked Mr. Rajesh kumar about the action, he told us that this time he has received the letter and he is taking the action. Then after few days by 20th Mar 2009 he called us and informed that bill dated 5th Mar 2009 has been dispatched and the same should be paid by 24th Mar 2009 and also told that moment the bill will be paid by 24th Mar immediate action will be taken by him. On 24th Mar 2009 we had paid the amount Rs 2183 cash by money receipt no. 5022 by your service provider Poddar Communication Ramgarh Cantt and Rs 1027 cash by money receipt no 5021 dated 24th Mar 2009. Earlier on 22nd Mar 2009 and 23rd Mar 2009 we had sent our person to Poddar communication for bill payment but they refused to receive the payment saying that they are going to stop the dealership of your company. When we had shown them bill in which there name and address for payment center had been printed they accepted the payment. The matter was also complained at *222 vide complaint no 92800540, 92800666, 92800941 and 92801073 dt 24 Mar 2009. On 26th Mar 2009 when we asked Mr. Rajesh kumar why our mobile are not operative inspite of cash payment on 24th Mar 2009 by 11a.m and about the action for maximum/credit limit. He told us that he had not yet received the payment against the above bill and hence no action had been taken. When we had informed him that we had already made cash payment to your Ramgarh Office as mentioned in the bill, he told us he is not concerned with the payment made by us to your Ramgarh dealer and told us that when the dealer will deposit the amount to your Ranchi office then only he will understand that we had made the payment. The matter is very serious and your company is responsible for the losses incurred by us due to deactivation of the all six mobile from 24th Mar to 26th Mar2009. On 26 Mar 2009 your Rajesh kr told us that today the dealer will come to Ranchi and then he will deposit the money and after that the amount will credited in our account. We also told us that since by 24th Mar 2009 your company had not received the payment and hence he had not taken any action in the above matter. Please tell us that whether in your RELIANCE COMMUNICATION there is any value of the money receipt issued by your office or not. If this was the rules of your company that the payment received by your dealer or your branch office will be credited in the account of the customer only when your dealer or your branch office deposit the amount to your Ranchi office. We had never seen such type of mismanagement in any company. After that 09 Apr 2009 again when we had talked to Mr. Rajesh kr about the heavy delay in the action taken by your company like RELIANCE, he had told us that since he had received the payment on 26th Mar 2009 from the dealer he will treat this date as the payment date and also told us that, he is not concerned by the actual date of payment made by us to your official service provider as mentioned in your bill. Not only this the behaviour and the talking tone of Mr. Rajesh Kr was very bad and we are never expected such type of response from a company like Reliance. Please note that your company might be Big in the National level but we can say that the reputation of your Ranchi Office corporate division is third grade. We had also complained on 09 Apr 2009 vide complaint no 94279029 and 94304690 at *222 about the misbehavior of Mr. Rajesh kr. Now under the present circumtances if your company feels that this is the standard practice and rules of your company then we are not interested in keeping your mobile sets and we would like to get the sets of the company who know how to behave with their customer. Thanking you VINOD NEMANI MODERN INDUSRIES PARTNER Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Dear sir; I AM DEVENDER SINGH H NO-6661 ST.NO.5 ADARSH NAGAR LUDHIANA
I BEG TO SAY THAT ON 9-MAY2009 I HAD BOOKED ONE INTERNET CONNECTION ON MY NAME BUT YET IT’S NOT CONNETED . WHEN EVER I CONTACTED TO (DEEP DUTT) WHO HAS BOOKED THIS CONNECTION AGAINST CASH RECPIT:NO-[protected] Rs-500/-: BUT HE WAS NOT GIVE ME ANY RELIABLE ANSWER EVERY TIME GIVE ME OTHER SENIOR PHONE NUMBERS. HEARWITH I MANTION THE FOLLOWING PH.NO. GIVEN BY UR SALES EXCECUTIVE DEEP DUTT & VISHAL GUPTA
( DEEP DUTT-[protected],
VISHAL GUPTA –[protected]
VIVEK-[protected],
RAJ -[protected],
PUNIT KALIA- [protected]
SUKHDEV MOHI-[protected]
SUSHIL MARWAHA (MANEGER)Ist MALL IInd FLOOR RELAINCE COMMUNICATION MALL ROAD LUDHIANA
I CONTACTED ALL THOSE PURSON BUT FAILED .SORRY TO SAY THAT I AM VERY UPSET FOR YOUR SERVICE .
IF YOU DO NOT GIVE ME ANY RELIABLE ANSWER WITHIN 2-3 DAYS I WILL SEND THIS LETTER TO – HINDUSTAN TIMES NEWS AND CUSUMER COAT .
I BEG TO SAY THAT ON 9-MAY2009 I HAD BOOKED ONE INTERNET CONNECTION ON MY NAME BUT YET IT’S NOT CONNETED . WHEN EVER I CONTACTED TO (DEEP DUTT) WHO HAS BOOKED THIS CONNECTION AGAINST CASH RECPIT:NO-[protected] Rs-500/-: BUT HE WAS NOT GIVE ME ANY RELIABLE ANSWER EVERY TIME GIVE ME OTHER SENIOR PHONE NUMBERS. HEARWITH I MANTION THE FOLLOWING PH.NO. GIVEN BY UR SALES EXCECUTIVE DEEP DUTT & VISHAL GUPTA
( DEEP DUTT-[protected],
VISHAL GUPTA –[protected]
VIVEK-[protected],
RAJ -[protected],
PUNIT KALIA- [protected]
SUKHDEV MOHI-[protected]
SUSHIL MARWAHA (MANEGER)Ist MALL IInd FLOOR RELAINCE COMMUNICATION MALL ROAD LUDHIANA
I CONTACTED ALL THOSE PURSON BUT FAILED .SORRY TO SAY THAT I AM VERY UPSET FOR YOUR SERVICE .
IF YOU DO NOT GIVE ME ANY RELIABLE ANSWER WITHIN 2-3 DAYS I WILL SEND THIS LETTER TO – HINDUSTAN TIMES NEWS AND CUSUMER COAT .
Dear sir; I AM DEVENDER SINGH H NO-6661 ST.NO.5 ADARSH NAGAR LUDHIANA [protected];[protected]
I BEG TO SAY THAT ON 9-MAY2009 I HAD BOOKED ONE INTERNET CONNECTION ON MY NAME BUT YET IT’S NOT CONNETED . WHEN EVER I CONTACTED TO (DEEP DUTT) WHO HAS BOOKED THIS CONNECTION AGAINST CASH RECPIT:NO-[protected] Rs-500/-: BUT HE WAS NOT GIVE ME ANY RELIABLE ANSWER EVERY TIME GIVE ME OTHER SENIOR PHONE NUMBERS. HEARWITH I MANTION THE FOLLOWING PH.NO. GIVEN BY UR SALES EXCECUTIVE DEEP DUTT & VISHAL GUPTA
( DEEP DUTT-[protected],
VISHAL GUPTA –[protected]
VIVEK-[protected],
RAJ -[protected],
PUNIT KALIA- [protected]
SUKHDEV MOHI-[protected]
SUSHIL MARWAHA (MANEGER)Ist MALL IInd FLOOR RELAINCE COMMUNICATION MALL ROAD LUDHIANA
I CONTACTED ALL THOSE PURSON BUT FAILED .SORRY TO SAY THAT I AM VERY UPSET FOR YOUR SERVICE .
IF YOU DO NOT GIVE ME ANY RELIABLE ANSWER WITHIN 2-3 DAYS I WILL SEND THIS LETTER TO – HINDUSTAN TIMES NEWS AND CUSUMER COAT .
I BEG TO SAY THAT ON 9-MAY2009 I HAD BOOKED ONE INTERNET CONNECTION ON MY NAME BUT YET IT’S NOT CONNETED . WHEN EVER I CONTACTED TO (DEEP DUTT) WHO HAS BOOKED THIS CONNECTION AGAINST CASH RECPIT:NO-[protected] Rs-500/-: BUT HE WAS NOT GIVE ME ANY RELIABLE ANSWER EVERY TIME GIVE ME OTHER SENIOR PHONE NUMBERS. HEARWITH I MANTION THE FOLLOWING PH.NO. GIVEN BY UR SALES EXCECUTIVE DEEP DUTT & VISHAL GUPTA
( DEEP DUTT-[protected],
VISHAL GUPTA –[protected]
VIVEK-[protected],
RAJ -[protected],
PUNIT KALIA- [protected]
SUKHDEV MOHI-[protected]
SUSHIL MARWAHA (MANEGER)Ist MALL IInd FLOOR RELAINCE COMMUNICATION MALL ROAD LUDHIANA
I CONTACTED ALL THOSE PURSON BUT FAILED .SORRY TO SAY THAT I AM VERY UPSET FOR YOUR SERVICE .
IF YOU DO NOT GIVE ME ANY RELIABLE ANSWER WITHIN 2-3 DAYS I WILL SEND THIS LETTER TO – HINDUSTAN TIMES NEWS AND CUSUMER COAT .
Respected sir,
I Radhey shyam prasad residential of kersai, simdega in jharkhand want to tell about the injustice done your company and authorities . there was an agreement made by the company and they assured that they will give the monthly payment of the land rate and tower will be stand within a month . but it came to more than 1and 12 year neither there is a tower nor there is a payment so its my my humble request to please look after this matter and kindly judge in favour for me because people of kersai are creepling for the tower as ther is not a single tower mof any company...
yours faithfully
radhey shyam prasad
bhandar toli kersai (simdega)
[protected], [protected]
I Radhey shyam prasad residential of kersai, simdega in jharkhand want to tell about the injustice done your company and authorities . there was an agreement made by the company and they assured that they will give the monthly payment of the land rate and tower will be stand within a month . but it came to more than 1and 12 year neither there is a tower nor there is a payment so its my my humble request to please look after this matter and kindly judge in favour for me because people of kersai are creepling for the tower as ther is not a single tower mof any company...
yours faithfully
radhey shyam prasad
bhandar toli kersai (simdega)
[protected], [protected]
DEAR SIR,
YOU ARE UNABLE TO UNDERSTAND MY PROBLEM FROM LAST THREE TIME I AM
SAYING TO YOU THAT MY MOBILE BILL NAME HAS BEEN CHANGED BY YOU.
I HAVE TO SAY THAT MY NAME IS _PIYUSH KUMAR_, AND I HAD TAKEN THIS MO.
NO.[protected] IN YEAR 2004.
PLEASE INFORM ME THAT HOW MY MOBILE BILL NAME HAS BEEN CHANGED AND IT
BECOME _LAXMAN SINGH
_. WITHOUT MY INFORMATION.
THIS IS LAST REQUEST TO YOU KINDLY CHANGE MY NAME AS PER RECORD OF MY
ID PROOF WHICH I SUBMMITED TO YOU.
OR TERMINATE MY NUMBER.
NAME- PIYUSH KUMAR (FOR IT I HAVE SUBMMITED MY PAN CARD XEOREX COPY ON
RELIANCE WEB WORLD, RANCHI, GOPAL COMPLEX BRANCH, TO MR. GAURAV.(MR.
GAURAV'S MO.NO.-[protected]..)
THANKING YOU
PIYUSH KUMAR
MO.NO. [protected]
On 7/15/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Customer,
>
> Thank you for contacting Reliance Customer Care.
>
> We regret the inconvenience caused to you in this regard.
>
> This is with reference to your e-mail regarding bill not received.
>
> Kindly note that the name and the date of birth were not matching with our
> records, so revert back with the correct details.
>
> Further to this mail you may also visit the nearest Reliance web world. One
> of our executives will assist you better in this regards.
>
> We value your association with Reliance.
>
> Regards,
>
> Chitra S
> Customer Care
> Reliance Communications.
>
> For further details, you can visit our web-site www.rcom.co.in or write to
> us at [protected]@relianceada.com.
>
> For any queries about our products or services please dial *222 or call 198
> (toll free) for any complaint or service request from Reliance phone. You
> can also reach us on 30333333 from any other phone.
>
> You can view your bills and make payments online through
> http://myservices.relianceada.com for all RCOM services.
> Please register yourself on the portal. For difficulties in registration,
> please write to [protected]@relianceada.com
>
>
>
>
>
> -----Original Message-----
> From: piyush kumar ([protected]@gmail.com)
> Date: Thursday, July 14, 2011 10:22 AM
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Subject: Bill Copy
>
> Dear Sir,
>
> At frist inform me that my name has been make correct or not on my bill .
>
> Kindly send my bill copy on my e-mail regularly.
>
> piyush kumar,
> mo no. [protected]
>
> On 7/13/11, piyush kumar <[protected]@gmail.com> wrote:
>> Dear Sir,
>>
>> NAME- PIYUSH KUMAR
>> DOB- 16/02/1980
>> ADD- NEW NAGAR, BANDH GARI, DEEPA TOLI, NEAR ARMY GATE NO-2.
>> P.O-RMCH, P.S-SADAR
>> P.I.N- 834009
>>
>>
>> On 7/12/11, [protected]@relianceada.com <[protected]@relianceada.com>
>> wrote:
>>> Dear Customer,
>>>
>>> Thank you for contacting Reliance Customer Care.
>>>
>>> With reference to your e-mail regarding activation of STD/ISD services,
>>> your
>>> account has been reactivated. As per our records, your STD/ISD facility
>>> is
>>> active.
>>>
>>> Further to e-mail regarding change in personal information, we request
>>> you
>>> to provide the following details to process your request.
>>> Name:
>>> Address:
>>> Date of Birth:
>>> We value your association with Reliance.
>>>
>>> Regards,
>>>
>>> Suriya
>>> Customer Care
>>> Reliance Communications
>>>
>>>
>>> For further details, you can visit our web-site www.rcom.co.in or write
>>> to
>>> us at [protected]@relianceada.com.
>>>
>>> For any queries about our products or services please dial *222 or call
>>> 198
>>> (toll free) for any complaint or service request from Reliance phone. You
>>> can also reach us on 30333333 from any other phone.
>>>
>>> You can view your bills and make payments online through
>>> http://myservices.relianceada.com for all RCOM services.
>>> Please register yourself on the portal. For difficulties in registration,
>>> please write to [protected]@relianceada.com
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: piyush kumar ([protected]@gmail.com)
>>> Date: Monday, July 11, 2011 03:40 PM
>>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>>> Subject: Re: Reference to your e-mail
>>>
>>> DEAR SIR,
>>>
>>> I HAVE PAID MY BILL (RECEIPT NO.-3366).RS- 550/-.(RELIANCE
>>> COMMUNICATION, 3RD FLOOR, MARU MANSION BUILDING KANKE RANCHI)
>>> AND SUBMMITED MY ID PROOF AND PP SIZE PHOTO AGAIN.
>>>
>>> BUT TILL NOW MY MOBILE IS DEAD.
>>>
>>> AND I DONT WANT TO CHANGE MY NAME . MY SELF PIYUSH KUMAR.I HAVE TO SAY
>>> THAT, MY RIM BILL HAVE BEEN GENARATING FROM LAST 6 YEAR ON MY NAME
>>> "PIYUSH KUMAR".
>>> BUT NOW IT HAS BEEN CHANGE AUTOMATIC FROM LAST TWO MONTH ON NAME OF
>>> "LAKSHAMAN SINGH". HOW IS IT POSSIBLE?
>>> IT IS A BIG MISTAKE FROM YOUR SIDE.
>>>
>>> KINDLY REQUEST TO YOU PLS CHANGE TO IT ON MY NAME "PIYUSH KUMAR" AND
>>> CONTINUE MY MOBILE SERVICE.
>>>
>>> PIYUSH KUMAR,
>>> RANCHI
>>> MO. NO.- [protected]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 7/9/11, [protected]@relianceada.com <[protected]@relianceada.com>
>>> wrote:
>>>>
>>>> Dear Customer,
>>>>
>>>> Thank you for contacting Reliance Customer Care.
>>>>
>>>> This is with reference to the e-mail regarding Name Change.
>>>>
>>>> Please note that, to solve your issue we request you to visit the
>>>> nearest
>>>> Reliance Mobile Store fill up a new CAF (Customer Application Form) and
>>>> submit the copy of Affidavit from court and a Name change certificate.
>>>>
>>>> Regards,
>>>>
>>>> Vasanth
>>>> Customer Care
>>>> Reliance Communications
>>>>
>>>> For further details, you can visit our web-site www.rcom.co.in or write
>>>> to
>>>> us at [protected]@relianceada.com.
>>>>
>>>> For any queries about our products or services please dial *222 or call
>>>> 198
>>>> (toll free) for any complaint or service request from Reliance phone.
>>>> You
>>>> can also reach us on 30333333 from any other phone.
>>>>
>>>> You can view your bills and make payments online through
>>>> http://myservices.relianceada.com for all RCOM services.
>>>> Please register yourself on the portal. For difficulties in
>>>> registration,
>>>> please write to [protected]@relianceada.com
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: piyush kumar ([protected]@gmail.com)
>>>> Date: Friday, July 08, 2011 03:08 PM
>>>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>>>> Subject: Re: service bard and name change
>>>>
>>>> On 7/8/11, piyush kumar <[protected]@gmail.com> wrote:
>>>>> On 7/8/11, piyush kumar <[protected]@gmail.com> wrote:
>>>>>> DEAR SIR,
>>>>>>
>>>>>> I AM USING MY RIM POST PAID NUMBER [protected] FROM LAST 6 OR 7 YEAR
>>>>>> BACK.
>>>>>>
>>>>>> NAME PIYUSH KUMAR
>>>>>>
>>>>>> BUT NOW FROM FEW MONTH YOU ARE CALLING THAT “YOU ARE LAKSHAMAN PRASAD
>>>>>> AND KINDLY PAY YOUR BILL AT TIME”,
>>>>>> HOW IT POSSIBLE THAT CHANGE MY NAME FROM YOUR SIDE .
>>>>>> AND MY SERVICE IS CLOSED FROM YOUR SIDE.
>>>>>>
>>>>>> I AM READY TO PAY MY BILL ALWAYS,
>>>>>> KINDLY CHANGE MY RIGHT NAME IN YOUR SYSTEM.AND CONTINUE MY MOBILE
>>>>>> SERVICE AS SOON AS POSSIBLE.
>>>>>>
>>>>>> PIYUSH KUMAR
>>>>>>
>>>>>> ADD- H/O H.K. JHA,
>>>>>> NEW NAGAR BANDH GARI
>>>>>> DEEPA TOLY,
>>>>>> NEAR ARMY GATE NO 2
>>>>>>
>>>>> DEAR SIR,
>>>>>KINDLY DO IT VERY URGENT.
>>>>
>>>>
>>>
>>>
>>
>
YOU ARE UNABLE TO UNDERSTAND MY PROBLEM FROM LAST THREE TIME I AM
SAYING TO YOU THAT MY MOBILE BILL NAME HAS BEEN CHANGED BY YOU.
I HAVE TO SAY THAT MY NAME IS _PIYUSH KUMAR_, AND I HAD TAKEN THIS MO.
NO.[protected] IN YEAR 2004.
PLEASE INFORM ME THAT HOW MY MOBILE BILL NAME HAS BEEN CHANGED AND IT
BECOME _LAXMAN SINGH
_. WITHOUT MY INFORMATION.
THIS IS LAST REQUEST TO YOU KINDLY CHANGE MY NAME AS PER RECORD OF MY
ID PROOF WHICH I SUBMMITED TO YOU.
OR TERMINATE MY NUMBER.
NAME- PIYUSH KUMAR (FOR IT I HAVE SUBMMITED MY PAN CARD XEOREX COPY ON
RELIANCE WEB WORLD, RANCHI, GOPAL COMPLEX BRANCH, TO MR. GAURAV.(MR.
GAURAV'S MO.NO.-[protected]..)
THANKING YOU
PIYUSH KUMAR
MO.NO. [protected]
On 7/15/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Customer,
>
> Thank you for contacting Reliance Customer Care.
>
> We regret the inconvenience caused to you in this regard.
>
> This is with reference to your e-mail regarding bill not received.
>
> Kindly note that the name and the date of birth were not matching with our
> records, so revert back with the correct details.
>
> Further to this mail you may also visit the nearest Reliance web world. One
> of our executives will assist you better in this regards.
>
> We value your association with Reliance.
>
> Regards,
>
> Chitra S
> Customer Care
> Reliance Communications.
>
> For further details, you can visit our web-site www.rcom.co.in or write to
> us at [protected]@relianceada.com.
>
> For any queries about our products or services please dial *222 or call 198
> (toll free) for any complaint or service request from Reliance phone. You
> can also reach us on 30333333 from any other phone.
>
> You can view your bills and make payments online through
> http://myservices.relianceada.com for all RCOM services.
> Please register yourself on the portal. For difficulties in registration,
> please write to [protected]@relianceada.com
>
>
>
>
>
> -----Original Message-----
> From: piyush kumar ([protected]@gmail.com)
> Date: Thursday, July 14, 2011 10:22 AM
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Subject: Bill Copy
>
> Dear Sir,
>
> At frist inform me that my name has been make correct or not on my bill .
>
> Kindly send my bill copy on my e-mail regularly.
>
> piyush kumar,
> mo no. [protected]
>
> On 7/13/11, piyush kumar <[protected]@gmail.com> wrote:
>> Dear Sir,
>>
>> NAME- PIYUSH KUMAR
>> DOB- 16/02/1980
>> ADD- NEW NAGAR, BANDH GARI, DEEPA TOLI, NEAR ARMY GATE NO-2.
>> P.O-RMCH, P.S-SADAR
>> P.I.N- 834009
>>
>>
>> On 7/12/11, [protected]@relianceada.com <[protected]@relianceada.com>
>> wrote:
>>> Dear Customer,
>>>
>>> Thank you for contacting Reliance Customer Care.
>>>
>>> With reference to your e-mail regarding activation of STD/ISD services,
>>> your
>>> account has been reactivated. As per our records, your STD/ISD facility
>>> is
>>> active.
>>>
>>> Further to e-mail regarding change in personal information, we request
>>> you
>>> to provide the following details to process your request.
>>> Name:
>>> Address:
>>> Date of Birth:
>>> We value your association with Reliance.
>>>
>>> Regards,
>>>
>>> Suriya
>>> Customer Care
>>> Reliance Communications
>>>
>>>
>>> For further details, you can visit our web-site www.rcom.co.in or write
>>> to
>>> us at [protected]@relianceada.com.
>>>
>>> For any queries about our products or services please dial *222 or call
>>> 198
>>> (toll free) for any complaint or service request from Reliance phone. You
>>> can also reach us on 30333333 from any other phone.
>>>
>>> You can view your bills and make payments online through
>>> http://myservices.relianceada.com for all RCOM services.
>>> Please register yourself on the portal. For difficulties in registration,
>>> please write to [protected]@relianceada.com
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: piyush kumar ([protected]@gmail.com)
>>> Date: Monday, July 11, 2011 03:40 PM
>>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>>> Subject: Re: Reference to your e-mail
>>>
>>> DEAR SIR,
>>>
>>> I HAVE PAID MY BILL (RECEIPT NO.-3366).RS- 550/-.(RELIANCE
>>> COMMUNICATION, 3RD FLOOR, MARU MANSION BUILDING KANKE RANCHI)
>>> AND SUBMMITED MY ID PROOF AND PP SIZE PHOTO AGAIN.
>>>
>>> BUT TILL NOW MY MOBILE IS DEAD.
>>>
>>> AND I DONT WANT TO CHANGE MY NAME . MY SELF PIYUSH KUMAR.I HAVE TO SAY
>>> THAT, MY RIM BILL HAVE BEEN GENARATING FROM LAST 6 YEAR ON MY NAME
>>> "PIYUSH KUMAR".
>>> BUT NOW IT HAS BEEN CHANGE AUTOMATIC FROM LAST TWO MONTH ON NAME OF
>>> "LAKSHAMAN SINGH". HOW IS IT POSSIBLE?
>>> IT IS A BIG MISTAKE FROM YOUR SIDE.
>>>
>>> KINDLY REQUEST TO YOU PLS CHANGE TO IT ON MY NAME "PIYUSH KUMAR" AND
>>> CONTINUE MY MOBILE SERVICE.
>>>
>>> PIYUSH KUMAR,
>>> RANCHI
>>> MO. NO.- [protected]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 7/9/11, [protected]@relianceada.com <[protected]@relianceada.com>
>>> wrote:
>>>>
>>>> Dear Customer,
>>>>
>>>> Thank you for contacting Reliance Customer Care.
>>>>
>>>> This is with reference to the e-mail regarding Name Change.
>>>>
>>>> Please note that, to solve your issue we request you to visit the
>>>> nearest
>>>> Reliance Mobile Store fill up a new CAF (Customer Application Form) and
>>>> submit the copy of Affidavit from court and a Name change certificate.
>>>>
>>>> Regards,
>>>>
>>>> Vasanth
>>>> Customer Care
>>>> Reliance Communications
>>>>
>>>> For further details, you can visit our web-site www.rcom.co.in or write
>>>> to
>>>> us at [protected]@relianceada.com.
>>>>
>>>> For any queries about our products or services please dial *222 or call
>>>> 198
>>>> (toll free) for any complaint or service request from Reliance phone.
>>>> You
>>>> can also reach us on 30333333 from any other phone.
>>>>
>>>> You can view your bills and make payments online through
>>>> http://myservices.relianceada.com for all RCOM services.
>>>> Please register yourself on the portal. For difficulties in
>>>> registration,
>>>> please write to [protected]@relianceada.com
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: piyush kumar ([protected]@gmail.com)
>>>> Date: Friday, July 08, 2011 03:08 PM
>>>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>>>> Subject: Re: service bard and name change
>>>>
>>>> On 7/8/11, piyush kumar <[protected]@gmail.com> wrote:
>>>>> On 7/8/11, piyush kumar <[protected]@gmail.com> wrote:
>>>>>> DEAR SIR,
>>>>>>
>>>>>> I AM USING MY RIM POST PAID NUMBER [protected] FROM LAST 6 OR 7 YEAR
>>>>>> BACK.
>>>>>>
>>>>>> NAME PIYUSH KUMAR
>>>>>>
>>>>>> BUT NOW FROM FEW MONTH YOU ARE CALLING THAT “YOU ARE LAKSHAMAN PRASAD
>>>>>> AND KINDLY PAY YOUR BILL AT TIME”,
>>>>>> HOW IT POSSIBLE THAT CHANGE MY NAME FROM YOUR SIDE .
>>>>>> AND MY SERVICE IS CLOSED FROM YOUR SIDE.
>>>>>>
>>>>>> I AM READY TO PAY MY BILL ALWAYS,
>>>>>> KINDLY CHANGE MY RIGHT NAME IN YOUR SYSTEM.AND CONTINUE MY MOBILE
>>>>>> SERVICE AS SOON AS POSSIBLE.
>>>>>>
>>>>>> PIYUSH KUMAR
>>>>>>
>>>>>> ADD- H/O H.K. JHA,
>>>>>> NEW NAGAR BANDH GARI
>>>>>> DEEPA TOLY,
>>>>>> NEAR ARMY GATE NO 2
>>>>>>
>>>>> DEAR SIR,
>>>>>KINDLY DO IT VERY URGENT.
>>>>
>>>>
>>>
>>>
>>
>
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
corporate plan — POOR SERVICES
I HAVE SUBMITED MY COMPLETE DOCUMENTS FOR MY FIVE (5) NUMBERS TO ACTIVATE IN THE CORPRATE PLAN TWO MONTH BEFORE, BUT NO RESPONSE FROM YOUR SIDE AND THE EXCITUTIVE WHO ATTENDS ME NOW HE KEEPS ON IGNORING ME!HE NEVER PICK MY CALL AND WHEN I VISIT TO THE STORE HE SAYS I'LL MAKE IT BY NEXT ONE OR TWO DAYS.
PLEASE TAKE STEPS FOR MY PROBLEM.
SAURABH GUPTA
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