[Resolved] Reliance Communications — INCENTIVES NOT GIVEN | |
Caf incentives,otaf incentives,Activation slab schemes,not received since long. Our distributor M/S.Maruti Traders,Hinjilicut,Berhampur,Orissa has not given us even a single pie against our caf incentives and sim activation incentives since long.While asking to Sankar Prusty,Channel Manager and Rakesh Pradhan the leader of reliance they thretened us not to supply any voucher,sim,easy and handsets if we ask them about scheme.Kind request to ask distributor to supply the voucher,sims and handsets and possible ask them to provide our incentives.otherwise we will start to sell docomo,airtel,idea,aircell and vodafone sims and tata indicome handsets and also we request you to settle the scheme first then business start with us. Srikant and all retailer of Hinjilicut. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
RELIANCE COMMUNICATIONS LTD — FREQUENT INTERNET DISCONNECTIVITY PROBLEM
Kind attn : Mr.Uday ( Nodal officer )Pl refer our telecon discussion on today had with you and mail on 15.12.11 regarding internet connection not working problem and it repeats continuously , after highlighted to your Nodal officer also and he promised to take action to get uninterrupted service . But , still problem exists and we got fed up by talking to customer care executives , who are unable to provide any solution , except entering of data into system . Customer care executives are not transferring call to shift supervisors and supervisors also not making call to us about solving of problem.
As highlighted to you , it is causing disruption and delay in services to interact with clients and meet customer requirements . Pl take action to waive off the downtime charges in bill .
Herewith , i have attached file consists the few details of complaint number , downtime and extra money spent details by us during downtime and actual downtime is higher than this . Pl
In order to improve your customer service and sustain existing customers , we would recommend following points.
1) Categorise the complaints like minor and major ( Server breakdown , natural calamity ) etc . Take action to solve the minor issues ( Wire loose connection and modem failure etc ) within 4 hrs . Since , it is not acceptable to need time of 24 hrs to solve minor problems .
2) Automatic allotment of complaints from your customer care data base to your technician mobiles to speed up the process .
3) We understood , even we register the complaint at 2.00 p.m on any day for minor problems and they will come on next days .
Hope , you understood above concern and points and take necessary action by highlighting to your top management .
Regards,
Premsankar
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RELIANCE COMMUNICATIONS LTD — not closing connection and sending bill again
siri have approached reliance webworld in mathiikere bangalore for closing my net connection .they were not ready to close it after my repeated request they asked me to pay 800 rupees including some rental for preceeding month wheras my bill amt was 485 rupees.i agreed and paid
but they have not given any reference number for my request.
now iam continously getting calls and messages from reliance call centre to make a payment for 1085 rupees for which i have never used.i am hereby attaching the bill copy for your kind perusal.
i request you to help me from this fraud
thanking you
with regards
sumeshnair
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