Reliance Communications — wrong information and billing

Address:

Madhya Pradesh

I Ashish Bhargava was using prepaid sim no [protected] for calling with activated plan of 1p/2s. From you mansarover office I got call of Ms. Bharti regarding special plan of 99 in which provided facilities were as told:
1. Rs.99/- monthly rental with tax 118 approx.
2. 12000 R-R sec /month
3. 200 local + national sms
4. 1p/1s other
Since at that time I was using my another bsnl sim for messaging, so for sake o[censored]sing same rel sim for calling and messaging I invited you agent at my residence.
On 8-nov-12 Mr. Abhinav Sharma & Manoj came with plan and shown plan as above and promised
1. No problem in sim activation and if not ok then u can come on prepaid whenever u wish.
2. After login ur postpaid sim will start with full facility in 2-3 days.
3. U have to pay only approx Rs.120/- per month i[censored] talk within limit.
The he collected following documents
1. Voter id copy
2. Rent agreement copy
3. Alter. Contact no.
4. Email id
5. Rs.100/- (processing fee)
Outgoing of prepaid was stopped on 25.11.12 then on 28.11.12 I called Manoj to activate the sim, at 12 pm sim started. I thought sim is working as per Mr. Sharma’s promiss, as I didn’t got the message like earlier in prepaid. On 1.12.12 I got verification call Mr. ravindra Mumbai rel CC. when he confirmed me the my plan and contact details I come to know that my plan is as follow
Name :Ashish Bhargava
Add: IG-133, sanjiv nagar, Bhopal-----wrong add
Mail id- ashish.[protected]@gmail.com -- wrong id
Plan – simple 99 plan
All calls- 50p/min
Sms- 50p/min
Now I was shocked that what kind of sales person Reliance appoints ‘illiterate???’
After having all document how could he…….. ???
Then on my objection Mr. Ravindra suggested me to visit R-World for better clarification and problem solving.
On 4.12.12 I visited R-World hamidia road Bhopal, at 7.30 pm Mr. sunil told me after listening the issue
“since the plan has not been sold form rworld outlet so we can’t do any thing, you have to catch the sale person only he can solve. More better to surrender this and back to prepaid as I hv very loss usage” again pay rs.100/- for processing fee and I’ll place ur complaint for prepaid.
I was shocked what a kind of joke it is.
Then he said to his colleague “yar pta ni ye sale wale bagair dekhe samjhe itne kam wlao ko kyu pkd late he”. Sounds insulting isn’t it.
On 6.12.12 after 2-3 time calling he picked the call and assured to solve the issue in coming 2 days. On 8.12.12 I called 198 and found same plan is running , I called again and forced him to do it now or else I will goto police or rel. high officials. He said by morning 12o’clock u’ll get call. And don’t worry 198 is Mumbai cc and we are in Bhopal so all is done from here.
Do rel run separate offices for each city?
As I think a sim & plan info for a particular customer is constant regardless the location.
INow as I’m registered on rcom so I view my bill rs.245/- which was another shock.
I called to Mr. sharma’s no & Mr Arshd picked the phone and told that Mr. Sharma has left Bhopal and went Jabalpur, now I’ll deal the case. On the issue he said I will arrange a waver of 89 for you go and pay rs.160/- cash on rworld. By wed 25.12.12 ur problem will be solved but nothing happned and I got sms and call from rel regarding the bill.
customer care says new plan can only be applied after 14 jan this means i hv to pay again the random amount they generate or stop using my sim
Now plz plz plz help me to get rid of this fraud and the wrong charged bill
or else finally I’m compelled to knock consumer court’s door