[Resolved]  Reliance Digital — Deceitful dealings/procedures and appalling service

Reliance Digital totally sucks. The store manager Lakshman is very rude when we contact him due to delivery or installation concerns When I come and buy stuff worth 55000, I dont expect someone to talk to me so rudely Inspite of the growing number of bad reviews about Reliance Digital, I still went there and after the purchase was made, I was told by Mr Lakshman that I have some preconceived notions about the store and Im unable to appreciate his help After loyally visiting the store for everything starting from an AC to a DVD player to a laptop bag, the kind of rude experience I had has left me with a bad taste Reliance digital cant go even a extra millimeter leave alone an extra mile for customer satisfaction Sarcastic remarks dont take you a long way

Aggarwal Super Store — Non Taxpayers

Sir,

I am resident of Nishkam Appartment, Nasirpur, Dwarka phase-1, New Delhi -110045.
I am here to notify Income- Tax dept about a Non tax payer. There are few shop keepers at this area who server all near-by appartment and each of them having more than 300 regular customers. As there are 10 appartment and each of them having 70 -80 families which totalls of 800 families. Who totally depands on two shops as details below.
PBR super Market, Nasirpur Dwarka -110045
Aggarwal Super Store.Nasirpur Dwarka -110045
Both of them have a huge turn-over/ day which is not bad, but both of them dont serve any reciepts. I myself depend on these shops and purchase commodities of almost Rs[protected]/- per month. Which makes around Rs 1500000/- per month which can be considered as minimum expense of any families here staying in these appartment. which minimum make these shopkeeper liable to pay 2-3 Lakhs Tax a month.

Not sure if this is the right site to notify. Please notify me. I will try to reach correct place. Not willing to Risk my family so hiding my identity. But want to ensure everyone pay tax and make our country super developed

Regards

Reliance Digital Hyderabad — New A/C problem and not responding

Bought a new Samsung A/C, swing is not working properly as well it is getting switch off suddenly. Called the Service center and no one is responding properly. Sent a technician and he was not able to resolve and said vll send a technician from Samsung. One month finished and no response yet.

Reliance Digital — Non Functional A/C Delivered

We bought a LG Split AC on 13th March 2011. We have come across a very crappy installation process with no coordination and incompetent technicians. Finally AC was installed and the technician left without demonstrating the functional AC.
When we switched it on it is not working and cooling which we bought the AC for.
We have complained to Reliance Digital atleast 5 to 6 times till now and there is absolutely no action.
I have walked into their showroom as well and i was assured it will be taken care in 48 hours when i first complained. It is three weeks since i have complained first and it is not resolved till now, i am now doubting the definition of 48 hours.

-Panidhar Parasuram
Mobile [protected]

Hai >...I am also in ths same condition

Now I want to create awareness programme throughout INDIA

sivaram
[protected]
[protected]@yahoo.com

<b>Reliance Digital, Ambiance Mall, Gurgaon, Defective Peace Delivery :( </b>

I have bought a new IFB Neptune Dishwasher on 23rd April, 2011 from Reliance Digital, Ambiance Mall, Gurgaon.

It was delivered on 24th April 2011. When Installation engineer from IFB came to install the product, while installation he found that the product is defective peace, It is not able to wash the dishes[Spray pump is not working] so he repack the dish washer and went back by stating Reliance Digital, will replace the product but on Reliance digital no one is listening...As they have reviced the money :(

Best Regards,

i totally agree with you. I am facing same kind of problem with their DTH service. Believe me, It is pathetic and i am suffering. I strongly suggest to all that pls dont go with reliance digital DTH service. it is worst.

Rgds Tanay

I have purchased samsung tv in Reliance Digital Showroom, Annasalai, Chennai. At First Purchase, Customer Service and Communication to Customer was good. But Second Purchase, Customer Service was too BAD. Delivery of Product not on time. i requested for delivery on next day of bill date. they told it will deliver before 4 PM tomorrow. But they schedule the delivery after 3 day from the bill date.

AFTER BILL PAYMENT, THERE IS NO RESPECT FOR CUSTOMER.

CUSTOMER IS LIE TELLER FROM THEIR END.

Reliance Digital — Penalty of Rs. 5000 for exchange within 12 hours

I bought a GALAXY TAB on 11th Sept. 2011 at 7.30 p.m. I was given the model dt. manufactured March, 2011. I went to the store the next day to complaint about the same. Further getting a negative reply I changed my mind to buy Samsung Galaxy S II with the additional difference amount. To this I was told to pay 20% penalty worth Rs. 5,000 for the same. I had no option but to pay the same and get a new product by paying the difference amount further. Is this legal to ask for a penalty this way? I would be happy to hear about the opinion and the needful if any. Where is ANNA policy here?

I had purchased fully automatic washing machine, Samsung make on 10.09.2011 from Reliance Digital store at New Delhi (Dwraka Pinnacle mall). I had the following experience:
1. The Samsung machine WA82BWK which was sold to me for Rs. 14690/- is availble in the market for Rs. 13350/-
2. The machine was purchased on date 10.09.2011 but till 13.09.2011, the machine was not installed/ demonstrated due to which we could not use it. We are still waiting for the installation.

No news on the needful. There is an ultimate flaw to the density of corruption open to the poor customers...

Reliance Mobile — DISTRIBUTOR CLAMP

RELIANCE MOBILE IS NOT GIVING ANY CLAM TO DISSTRIBUTOR & RETAILER & ALSO NOT ABLE TO SOLVE THE PROBLAMS OF CUSTMER THIS CALLED RELIANCE COMPENY
PLS SAVE US OR HELP US

HIGHLY DISAPPOINTING DEAL...

Hello Sir

I am Ekta Bhatia. I have purchased Samsung Washing machine fully automatic from Relaince digital in moments mall. But the machine delivered was defected. The cost was also high than the other dealers. It is really disappointing that such a big organization is doing such mistakes and also not even bothering to deal with it. We have been trying to call them since one week but they too busy in fooling other costumers so they cannot send a new piece to our place. In fact we even went there and we were told that they change the piece in 72 hours I think they don't even Know how many days will make 72 hours.

My friend purchased same model but of 7kgs on same price at which i purchased 6.5 Kgs .

Kindly take action on this.

Model Number :
Serial Number : W1475ZCB80802945Z

Hello Sir

I am Ekta Bhatia. I have purchased Samsung Washing machine fully automatic from Relaince digital in moments mall. But the machine delivered was defected. The cost was also high than the other dealers. It is really disappointing that such a big organization is doing such mistakes and also not even bothering to deal with it. We have been trying to call them since one week but they too busy in fooling other costumers so they cannot send a new piece to our place. In fact we even went there and we were told that they change the piece in 72 hours I think they don't even Know how many days will make 72 hours.

Kindly take action on this.

Serial Number : W1475ZCB80802945Z

From Mr. Nitin B. Desai,
E52, Mangaldarshan Society,
New Sama Road,
Baroda.

(Mobile No.[protected])
Date:31.01.2012
Dear Sir,

During third week of Jan.2012, I along with my son who came from U.S.A. visited your Reliance Digital Nizampura, Baroda for purchase of 46 inch 3D LED TV and we were impressed from way of convincing / technical knowledge of Mr. Hirenbhai sales representative. On 21.01.2012 I purchased from your Reliance Digital at Nizampura, Baroda SONY 46FHD TV 46EX 720 and SONY Home Theater HTIB DAV-DZ 340, though SONY Store is there in Baroda. It was given to understand that -2- pair of specks Glass for viewing 3D picture in this TV and -1- HDMI cable along with Home Theater will be provided free by SONY. At the time of this purchase I categorically advised them that we both husband & wife working persons and therefore, will be available at House only after 6.00 p.m. on any day except Saturday & Sunday, for which Reliance Digital happily agreed that they have no problem in sending their people accordingly. They sent these items on 24.01.2012 at 6.00 p.m. at my house.

Representative of “Reliance Rescue” Baroda gave me appointment to visit my house for installation of above two items on 25th Jan 2012 at 6.00 p.m. and visited at 9.00 p.m. They could install only LED TV on that night up to 10.30 p.m. and assured to revist my house on next day i.e. on 26th Jan 2012 at 2.00 p.m. but after my so many follow up from my mobile with Reliance Digital as well as Reliance Resque, could visit my house at 8.00 p.m. and installed home theater. The free HDMI cable was not found with the theater for which he told that the same might not be given. However he could not demonstrate in detail features of TV as well as Home Theater as it appeared he did not know about the same. He assured to revisit my house along with some other person who knows about this TV and Home Theater on next Sunday i.e. on 29.01.2012 at 2.00 p.m.

On 28th Jan 2012 I again visited your Reliance Digital, Baroda and informed that referred HDMI cable was not found along with my Home Theater for which they filed complaint on line with SONY. For my request for detail Demonstration of 3D TV like how to use USB Drive, demonstration of 3D clippings etc., they again lodged complaint on line with SONY.

On 29.01.2012 Reliance Rescue people did not visit my house for demonstration as promised.

On 31.01.2012 at 5.30 p.m. one person from SONY service centre, Baroda telephoned me and informed that he will visit my house for demonstration and will not charge for it provided I produce warranty card given along with said TV. When I enquired with Reliance people about warranty card, they informed that they did not know that the same was not provided in TV case and therefore told that they will inform SONY Service centre accordingly. I was waiting at my house for SONY people up to 7.30 p.m. and when Reliance people informed that SONY service centre has been closed and they could not contact them and now no body will come on that day from SONY, I visited Reliance Digital Nizampura, Baroda with anger and had shown my unpleasantness towards their unprofessional attitude on the issue.


In this connection now I approached to you .

My grievances towards Reliance Digital baroda are as below:
1. As advised earlier, I purchased SONY ITEM from RELIANCE and not from SONY Store based on assumption that Reliance will provide me better service as provided by Mr. Hirenbhai. But unfortunately they are not providing any post sale service / they have 3rd class service to provide their customer. They have no professional attitude towards solving the customer’s problem..
2. But I found that Reliance Digital staff were not able to resolve my problem as they believe that they are there to capture new customer and sell the product but after sales service is headache of customer and their.
3. They simply have to give smile with out service and to tell the customer “Don’t Worry we are with you” and the same will take care for their post sale service.
4. Once bill is prepared and goods are dispatched, Reliance Digital have no track on present status about the referred order/whether said customer could get post sale service from them.
5. Reliance Resque people could only install the items but does not know thorough knowledge of concerned product. They have more interest in selling their so called extended warranty (They could offer at 25% discounted rate) rather than giving present service. They do not have knowledgeable staff.
6. Reliance Digital staff during my conversation on 26th jan informed that they are busy with new prospective customer today and have no time for existing customer.
7. They were not knowing whether warranty card has been provided/HDMI cable has been provided to the customer or not.
8. Mr. Kamleshbahi floor manager assured me
• That Free HDMI Cable will be dispatched from SONY directly to me at my home address.
• Assured to send Mr. Hirenbhai on 2.2.2012 at 8.00 p.m. to show detail demonstration of referred TV and Home theater along with 3D clippings, operation o[censored]SB mode external disk etc and I will wait for it.

hi, all. i went to reliance digital on bull temple road to buy a LG MICROWAVE OVEN MODEL NUMBER LG---CONV32L--MJ3281BPG and i purchased it on 7th of june 8.30pm but the shop manager told us that he has only the display piece here and the new piece has to be delievered from the main godown, which will take maximum 24 hrs.So, i paid the whole money and came back.The next day i.e., on 8th june some lady from the godown called me at 4.00pm and told that my MICROWAVE will be delivered within 7pm.Immediately after half an hour the same lady called me and said there is no stock and i will get the item only after 48hrs. I said i dont want your product, please return my amount which i paid.She asked me to wait for 15min and called back telling that they have stock and the item is going to be delivered within 7.30pm.At 7.45pm the delivery boy came to our home and delivered the oven which was full of scratces(DELIVERED A DISPLAY PIECE WHICH WE NEVER INSISTED).when we told that delivery person that it is a display piece and not a new one he said sir, it is a "new one and a box piece and the finishing is like that only ".i told i am not going to accept this and i want a new one or my money back.i went to the show room with that delivery person to crosscheck whether that display piece is there or not .Surprisingly i found that there was no displaypiece.on enquiring the store manager he was not knowing that such a thing has happened(he is a mentally retarded guy i think). I SUGGEST YOU ALL MY FRIENDS NOT TO GO TO ANY OF THE RELIANCE DIGITAL STORES.they know only cheating.

Hi,

I purchased Samsung 46" TV from Reliance Digitial Store, Shipra Mall, Indirapuram. The product was delivered on the next day of purchase and to our surprise, the have delivered:-
1) Opend pack
2) Used and dirty pack
3) Scratches all over
4) All the packaging is damaged

I requested for replacement with a new one, the marketing guys said, " Dont worry sir RELAINCE HAIN, KHULLA PIECE THODI BEHCHANGAY, SERVICE MANAGER KO CHECK KAR LENAY DO" Their service manager confimed the point. THEN THEIR REPLY WAS SAMSUNG KAY BANDAY KO BHEE VERYFY KAR LENAY DO. Even Samsung executive confirmed that the pack is retaped and in an open dirty condition.

I was chasing them and they kept on insisting for buying a different product with a higher value as they don't have a new piece for the same mode. Since I have been discussing with them and they are not even hearing anything, hence decided to ask for a refund of money paid.

No response, even the people at senior level are very unprofessional and would not listen to your point. They have made it a practise of not getting the product verfication at the time of sale and will deliver any damaged, used or old product at your residence by saying " DELIVERY DIRECT AATEE HAIN DELIVERY CENTER SAY, HUM KYA KAREIN, HUM TO SIRF SALES DEKHTAIN HAIN AUR KUCH NAHIN. ABB KOI BHEE ISSUE HAIN HAMARA EKK AUR CELL HAIN, CRM, ABB WO HEE KUCH KARENGAY"

Don;t understand, how come they are surviving and how long they will survive as with such an unprofessional and laid back attutude, they will have to close down their shops soon.

IRONY OF THE THING IS, EVEN THE CUSTOMER CARE TEAMS IN RELIANCE HEAD OFFICE DESPITE GETTING COMPLAINTS WONT EVEN REVERT OR ACT.

ONLY OPTION TO A CUSTOMER IS, VISIT RELIANCE DIGITAL, PAYU FOR THE PRODUCT, GET A DEFECTIVE OLD PRODUCT DELIVERY, WASTE FEW DAYS WITH THE STORE TEAM OVER PHONE OR BY VISITING THEM AND THEN FINALLY, FILE AN APPLICATION TO CONSUMER COURT FOR ACTION AND COMPENSATION.

Dear all, rather then wasting time with Reliance, will recommend visit any other small dealer, chekc the product then and there and get the delivery of the product. its better to spend some time extra while buying rather than after purchasing and chasing these unprofessional RELIANCE DIGITAL PEOPLE.

BEAWARE...

Relaince Digital and Relaince Communication Division Group is Cheater Group They Feel All Public is Fool only they are very Claver I donot know why govt allow such Cheater Group to do Bussiness.
They only Fooling to Public when they want Customer make lots of falls Claim that they are having many Advantages after few day you will come to know that you have cheated and if you go to them thier behavior will total change and you may not accept by any bussiness man, because bussiness is working with trust only not to make fool each other.
I have brought Relaince Digital Connection SCN :[protected] with Child Connection. using Silver Pack Monthly Rs.303.00
They stop connection with in 20Days and I have to recharge, every time this fight is going on with thier customer care.
no body lisen.
Now I am Disconnecting thier Dish and throwing out from my house.
Can any body help to get support from consumer forem and teach lesson to these people for Fooling and Cheating People.
Mahesh Chandra Manav Hyderabad
[protected]@yahoo.co.in

I (Aishi Maiti mob : [protected]) buy a Reconnect Microwave oven from Reliance digital (R City Mall Ghatkopar west) on 10 Aug 2012 but your representative not yet come for demo. I call so many time at no. [protected] & [protected], they promise every time but nobody come for demo. Now my family members think that we are doing mistake to buy a product from Reliance.
So take necessary action & give me demo as soon as possible.

My nightmare of experience at Reliance Digital at Shipra Mall, Ghaziabad

I recentl y moved to Noida from Bangalore and was looking to purchasing a washing machine. Upon the recommendation of some of my co-workers I decided to go to Reliance Digital at Shipra Mall which was unfortunate. If you are not a local, don’t ever go to this place. I went to this place since it was supposedly a reputed organization and I was under the mistaken belief that they will not dupe/ cheat their customers (local or otherwise). With my accent they immediately recognized that I was not local and that I was from the South.

This is what happened: There was no one in the store who was interested in selling or marketing or explaining their products. They just wanted to make a fast buck (money) without any effort or effortlessly. Cheating by the salespeople at this store is an effortless thing. It seems like they are born with this trait here. I had to extract information from different salespeople about the different makes and models. Not one person spent time with me to ask me what I wanted and then tell me what they had. I had to call my mother in Bangalore and she went to the Reliance store at Bangalore where she got prompt service (I cannot vouch for their honesty there –there has been a bad review about the Bangalore Reliance).

Based on the feedback from the personnel at the Bangalore store, I decided on the Whirlpool 700H 7.0 kg model and confirmed that the price (Rs. 18488/- all inclusive) was the same at all Reliance stores throughout India. During this whole time the Sales Rep. here at Shipra Mall never even bothered to let me know that the display model was the last piece and they were not going to order the model anymore.

This is where the lying started. Lie #1: They told me that the manufacturer, Whirlpool, does not manufacture the model anymore. The Bangalore store informed my mother that what the sales guy told me is not true and that the model is still being manufactured at Pondicherry and it could be shipped to Bangalore in 10 days. After informing the sales guy here about this I asked them if they could place an order to which they said “NO”. So I told them I will check elsewhere at which point the sales man asked for my contact info and I gave it to him. Less than 10 minutes later I get a call, while I was still at the store looking at the geysers, with the salesman telling me that he can get me the model – Lie #2!!. But will have to pay the whole amount upfront. I should have become suspicious then. But it was “Reliance Digital” after all. It has a reputation to maintain and they would not resort to cheating of any manner or type. Lie #3: He lied to me that he will need the full amount to place the order since it is a soon to be discontinued piece and was placing the order just for me. According to Reliance’s policy they are supposed to charge a customer a maximum of Rs. 500/- for placing any order. I was not aware of this policy. A bunch of his colleagues and his boss heard him and they all kept quiet and let him lie. He just wanted to achieve his “sales target” for the period and the clients or customers can go to hell!!.

Then I asked him when will I get the order and he lie to me again. His reply/Lie #4: “Very soon”. When I insisted what is “very soon” – is it 1 week, 1 month, 1 year he told me 10 days or sooner, even within a week ---Lie #5. When I asked him how he could get this within 10 days from Pondicherry, he lied again. Lie #6: He told me that the Reliance store in Delhi had stock of this model.

I then told him that I don’t want them dumping/selling me the display piece at the Delhi store on me. At which point the sales guy lied again. Lie #7: These were his exact words: “No No madam, they in Delhi have unopened pieces at their warehouse and will ship us the model you are asking for”. I also double-checked to find out that there will be no shipping charges because of this and he promised me that there will be no shipping charges. And installation of any products bought at their store is completely free. Maybe even this is a lie

He fed me such tall stories a.k.a. lies that I believed him and paid him the whole amount (18488/-) with my debit card. When I looked at the receipt/order, I asked him why wasn’t the Whirlpool model mentioned anywhere in the receipt he lied again. Lie #8: He showed me a number[protected] on the receipt and told me that that was the purchase order number and the order was already placed while the receipt was being printed. He then did a strange act. He gave me two (2) Reliance Digital gift cards one for Rs. 10, 000 and another for Rs. 8488/-. Again I told him I don’t want any gift cards, but the purchase order when he lied again. Lie #9: He told me the Gift cards were to be used in lieu of the purchase order. I clearly, told him at that point that I was not going to buy anything at their store for this money and they will have to refund the money on the Gift Cards if I did not get the washing machine in the stipulated period of 10 days. Again he lied, Lie #10: He told me that as soon as the Washing machine came in, I was to bring the gift cards at which time they will give me a new receipt which will mention the make and Model of the washing machine.

I reminded him that they will have to refund my Gift cards if I did not get the specified model or if I was given the display model stealthily. His exact words : “No problem madam. We will give you the model you asked for and a new piece. If we don’t give you the model then we will refund your money” ---Lie #11.

And I am still counting the LIES!!!

The name of the lying, cheating salesman is “Anshuman Pandey” and his supervisor who can be considere the main accomplice to this crime is “Harish Gautam”. The other cheating salespeople in the store are Abhay Singh, Pratik Kohli, and there is another manager working right below Pratik Kohli whose name I don’t know. I had a tough time getting these names. They never wear any name tags or employee code tags at this store. Now I know why. Because they can cheat people who will not be able to identify them later.

In the US, where I was before, department stores will never ask for the full amount, and even if you are willing to give them the full amount, they will refuse to take it. And even if they do take the full amount, they will personally contact you as soon as possible and refund the whole amount if they cannot get the product in the promised time. They never do such dirty cheating tricks as issuing Gift cards. And by chance, the product comes in later than promised, they will give a discount of some sort such as a gift voucher, or a certain percent off the product etc., If we had a “lawsuit” system like they have there in the US, such cheating and dishonesty will decrease here.

And these crooks at Reliance Digital at Shipra Mall, Ghaziabad just coolly dip their dirty, filthy hands into your pockets and steal your hard earned money. These low class cheats at Reliance who call themselves “salespeople” or “customer service people” are the type who will not feel ashamed to steal the money/change and food from a beggar’s plate. They should be renamed as “fraudsters”

A quote I took from one of the customer complaints discussion forum and which I agree with wholeheartedly. I wish I had visited this site before going to Reliance Digital @ Shipra Mall, Ghaziabad

“I will never set foot in a Reliance Digital store again and as a consultant will recommend my clients and friends to use Croma or purchase from Nehru Place in Delhi instead. Even the street shops provide a greater degree of service. Shame on the Reliance Brand which purports to be India's pride and joy!”

Sumithra
Sector 62, Noida, UP
[protected]