[Resolved]  Reliance Fresh — Cleanliness

I have been shoping at Reliance. your retail at North Usman Road, T Nagar, Chennai is in a mess. When I enquired about the managers Mr Murali and Kartik were indifferent. The arrangement of the products are not scientific. Customer s have to go round searching. No one to help. Your location is o[censored]pper middle class. If well organised you can have large customer with large single purchhase. We have More, Nilgiris, spencer, heritage, Ambica around. Ambica has the best lay out but lace experience. Let one senior official make a suprise visit. Trolleyes are not available for customer as they are filled with dumped items. Sales girls do not have support for currency change. they keep waiting. some times customers give change. disposal time of the customer is long. complementry/discount and such other things are not displayed and it is known at the time of billing and the sales girl keep waiting to be give the item.
I am sending this mail as I know Reliance since 1989 when I disbursed RS. 20 crore loan from Foreshore Road branch of PNB. I read that you are closing down units which are not viable. This is a very potential branch. But need total revamp. The lady tell me"GO AND GIVE COMPLAINT NO ONE WILL LISTEN" Is this what I hear from Reliance grou lead ny Mr Mukesh Ambani.My ID is [protected]@rediffmail.com. A line if response of what steps you have take will be great. Wish all success for Reliance Retail. --Vijay Kumar PN [protected]