Reliance Fresh — responsible service and bad way of talking with customers

Respected sir/madam,

I am a regular visitor to Reliance Fresh store located near railway workshop, G.T road/Ram tirath road crossway in Amritsar, India, but now I am not satisfied with the irresponsible service and employees bad way of talking with customers present in that store . It happened with me 3rd time so that is why I am complaining you now. Sir I went at different days at different times in your store to buy some fruits and food but the same thing I saw. First of all when I came to the counter to get my food billed, I saw that all 6 counters were lying empty and noone was there to do billing. There were 4 more customers standing with me to get their goods billed but noone came for 5 minutes. At last when I asked the security guard that where are they all, he replied that all are having tea. When I said that why all go to have tea at working time? Don’t they have a tea break? He replied in a very rude way in Punjabi” chaa te peeni hundi hai na “. I said ok to have tea but why all go at once can’t they have tea one by one. He said I don’t know go and ask them. When I asked them who is manager here then he said manager is not here. He comes for few hours in day. When searching for cashier I went and saw that all were sitting in room and gossiping and laughing and having tea as if they are working in a government firm not a private firm. When all customers told them to come and cut bill, Out of 6 counters only in one a lady came and told all to be in line and then come to her. A customer said why is this irresponsibility here then she replied in a rude way” we have other works to do also we don’t have only this work to do”. On my Second visit next day same thing happened with me( again no person at all 6 counters and wait).

I didn’t complain even second time And today when this happened 3rd time I decided to complain. I decided to complain you so that this matter can come in front of your eyes as what all negligence is happening in this store. I think some strict action should be taken regarding this else this store will no longer be people's choice in this era of big competition where giant competitors like Spencer, 6TEN and Subikhsha are already giving a cut throat competition to Reliance Fresh . After all Reliance’s name is gonna get spoiled not the employee's name.


thanks and regards

karan