[Resolved]  Reliance Fresh — Bad Customer Service

this is regarding the relaince fresh store in fatehnagar area of ahmedabad there are no timings confirmed of the store opening in the morning though the board shows the time of 8 am. When ever u go in the store u never find the manager or some authority to solove u r complaint. u are told to call later and also when there are 3 cash counters u always see only 2 of them operating ever though there are long queues
I have my reliance fresh card but when i want to know how much points are there on the card no one is able to tell me and they tell me to come between 1 to 4 Now who in this fast time can spare time at their convinient time
so what i see that customer comes last when it comes to the service.
so my complaint is that Mr Mukesh Ambani or Mrs Neeta Ambani should see to this other wise its makes a very bad impression
I feel so bad to see this as a shareholder of all the reliance companies right from the beginning

Sir, I am your regular customer ast thiruvanmiyur. Today I had gone to purchase some fruits.When I was collecting some fruits I had already witnessing a person arguing with your Manager.I ignored since I was not interested. I was standing in the que for my turn to make the payment.The person tendered a token issued by his company for the commodities he had purchased. To my surprise I noticed he was given back a balance of Rs.25 in cash which your employee is not supposed to do.When my turn came I paid Rs.500 currency note for the purchase I made for Rs.142.52.At the cash counter your employee had asked me to give Rs.3/= so that she can give me back Rs. 360/=. I told your perso who was at the counter that I do not have change and suggested to get some changes from Reserve Bank of India. This is not the first time and such incidences had happened several occasions.But your Floor Manager told me that he is getting small coins for commission.I only request you to correct such things. Your employee at the cash counter, I think should be councelled for better behaviour.I almost go there every alternate day. Such things are happening very often.The bill no C3014 #0298 purchased at 19:02:16 dated 9NOV2009 I purchased at Reliance fresh 2/1 Dharshan Apartments Thiryvanmiyur, Chennai 600041.If you want good business your employees should behave well.Subramanian.T.V

The Reliance Fresh Store on Dhole Patil Road in Pune offers a very bad customer service. The salemen/saleswomen are very lethargic, untrained and they are not concerned about the customer waiting time. Myself and my friend went there during luch hour and purchased some fruits and cheese. Still the cashiers were not open, and two of them had an issue that they cannot accept debit cards. My friend finally dropped the idea of buying those fruits and left them. Unfortunately, I had handed the saleswomen 500 Rupees note and therefore could not let go of my stuff, till she brought me the money back. There was no change with the saleswoman and she came after 10 minutes with some change. Finally I got my change back and we vowed never to visit this store again.
I would like to request the Reliance Fresh Management to either change the current salespersonnel or train them well on handling a efficient store like this.

There is a "Reliance Fresh" store in "Pandav Nagar" near "D Park" where I saw some drinking beverages (which are imported) were expired.

And nobody was there to which I could complain. When I asked for the Manager, he came and showed me a brand new Complaint book (which you can simply purchase from any stationary shop) in which nothing was truly mentioned like store code, company name etc.

When I asked the manager "Mr. Ashwini Kumar" about the Store code, he started talking rudely with me.

Incident Date/Time - 02/10/2010, 08:00PM
Place: Pandav Nagar, Opposite Mother Dairy, New Delhi - 92

I have purchased 3 bags of items for Rs.1146.62 from:RELIANCE FRESH LIMITED, E.A.K COMPLEX, KOTTIYAM, KOLLAM, KERALA, 691571 ON 8/04/11.My card no. is [protected].They gave me only two bags and i found this only after reaching home.I have contacted them and they asked to hold on, but disconnected. I called again and asked for the manager.The manager didnt even care to say a sorry for their carelessness. His response was realy provoking.This is not what a customer expect from reliance fresh ltd.I hope that the authorities will take severe measures against this misbehavior so that it will not be repeated to any other customers.
RADHAKRISHNAKURUP.M
[protected]@ymail.com
Mob.no.[protected]

I HAVE LOST MY RELIANCE FRESH CARD NO.[protected] OFPREM KUMAR CHUGH RESIDENT OF 11-L MODEL TOWN ROHTAK KINDLY SEND ME A NEW CARD

THANKS;


PREM KUMAR CHUGH
11-L MODEL TOWN ROHTAK

[protected]