[Resolved]  Reliance Money Multiplier Policy — fraud signature of my son in the policy

Address:

Mumbai Suburban, Maharashtra

Mr. Vivek shantaram Desai
A 101, Brahma Niwas,
Off eastern Exp. Hiway,
Mulund East. Mumbai 400081
MOB- [protected]
Resd.[protected]
To,
Dear sir,
Sub. Fraud signature of my son on reliance money multiplier policy.
After continues phone call from reliance life insurance I had insured myself for money multiplier plan of reliance for terms of 10 years and annual premium of 30,000 Rs. Policy no.[protected]n 18thth of Jan 2011. After 2 days I got phone call from IRDA . they conformed my name and policy particular. once they conformed they (Mr.Ankush Jain IR 78532), told me that to promote this scheme they had chosen my name and to know what benefit I got ,I should contact Mr. Vikram Bhatia of Reliance , his phone no. [protected]. I contacted Mr. Vikram Bhatia. He conform my name, and policy number and told me Irda has propose three scheme for me. If I deposit Rs. 20000/50000/90000 to reliance life time they will give me Rs 100,000/200,000/300,000 on the next financial year and that they are doing to me as they had chosen me . I was really surprised and asked him how reliance can do that?.He said reliance want to save incomtax and same benefit they will give me. Since it is a big company I felt for it. I gave him cheque of 90,000 on 24th Jan 2011. After two days representative from reliance (Mr. Sachine) contacted me and told me to send particular of my son. I asked him why but he said if I put your sons name in the policy he will also get benefit . I sent particular of my son.
On 3rd of feb.2011 I received one policy of my 30,000 Rs per year. (policy no.[protected].On 8th of feb.2011 I received another policy of reliance multiplier of Rs, 90,000 per year which Had not asked for. ON that policy I found name of policy holder is on my name and name of life Assured is on my sons name .(Mr. Pitesh Vivek Desai). I found in the policy even his signature was fraud signed in it. I immediately contacted Mr. sachine from reliance and asked him for my sons fraud signature. He told me they do this with every policy. I was not satisfied with his answer and on next day(9th of Feb. 2011) I send E-Mail to reliance customer care stating fraud signature of my son in the policy. MY son can not sign because he is studying abroad last 2 year. There is no question of his signing and signature is fraud. I want compensation for 'stress ans inconvenience'.
On 10th of Feb. I received phone from reliance customer care, I had explained them of fraud signature. I told them to take action against those involved. I gave them phone numbers of those persons involved. They told me they will definatly do inquiry and take action against those involved and I will get my money back.it will take some time to do inquiry. Next day I received E mail from Reliance customer care saying am I happy with what telephonic talks with reliance representative.That was a conformation of my complaint.
I was waiting for their inquiry to complete. I waited for 3 month but there was no reply from their end. So I e-mailed them again on May first week. On 15th of may I received phone call form reliance customer care (Mr. Vishnu) and he said to send written request to their ghatkoper office as well as to their main office. I did so and on 23rd of may I received their registered complaint no. (complaint no. [protected] / 1 for policy no 18387506 and complaint no. [protected]/1 for policy no[protected]. After few days I received another E-mail stating to send my sons authorized signature proof. I sent his passport Xerox on 25th of june.2011. I could not send before as their ghatkoper office was shifting from 15th june to 25th June ,finally I send through their ghatkoper office.
For few days they did not reply so I again sent E mail to them stating please do inquiry as early as possible. But regret to say that on July 20th I received mail from them which state that –Any changes to your policy can be made only during free look period which is within 15 days of receiving policy document. we regret to inform you that your request has come to us beyond stipulated freelook period we are unable with your request for changes in your policy.
I am fighting here for fraud signature of my son in the policy as my son is not in india and he can not signed. Also I had complaint to them immediately after I received my policy without any delays. I received even answer also from them.Yesterday I wrote to them I will police complaint for fraud signature if not solved my complaint and punish those persons who are involved.
Dear sir please guide me how can I go about it,.
I will be really grateful to you if you assist me in getting justice.
Hope for best
Thanking you

Yours faithfully

Vivek shantaram desai