[Resolved]  Reliance Prepaid — UNDUE DEDUCTION FROM BALANCE - VAS SMS PACK DONE IN REGULAR INTERVALS INSPITE OF REGULAR COMPLAINTS AND REPAYS AFTER PAINFUL STRUGGLE

Address:

West Bengal

RELIANCE IS DEDUCTING BALANCE IN REGULAR INTEVALS. IF YOU READ THE ENTIRE MAIL WITH ALL THE TRAILING YOU WILL KN OW.

Dear Mr. Sandeep.,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding amount deduction.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records the amount deduction of Rs. 19.5 is for SMS pack.

Assuring you of our best services always

Thank you for choosing Reliance.

Warm regards,

Mahalakshmi T
Officer - Customer Care
Reliance Communications Limited.

For further details, you may contact us via:

Web-site
www.rcom.co.in
Email ID
[protected]@relianceada.com
Customer care no.(query)
*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)
198 (toll free)
Customer care no(any other phone)
[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.
*225 (Toll free) from your Reliance Mobile








-----Original Message-----
From: Sandeep Das ([protected]@gmail.com)
Date: Thursday, October 04, 2012 10:06 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); President.[protected]@relianceada.com (President.[protected]@relianceada.com)
Cc: [protected]@nic.in ([protected]@nic.in)
Subject: Fwd: UNDUE DEDUCTION FROM BALANCE - VAS SMS PACK

Dear Sir,
To get the complaint docket number you need to call *333 which is painful as very rude customer care people from your department take a long time to do that and you also charge 50 paisa for that. Its a matter not only o[censored]nduly charging Rs.. 19.50 this time but doing this on a regular basis (a few of which I have noticed as you can see in the trailing mails). Anyway I am lodging a consumer court complaint regarding the same and also informing the grievance cell of the DoT.


Regards
Sandeep Das
S/o Mihir Kumar Das
[protected]

On Thu, Oct 4, 2012 at 9:58 AM, President Services <President.[protected]@relianceada.com> wrote:
Auto Reply


Dear Customer,
Thank you for bringing this to my attention. Will have this investigated and addressed immediately. In case, you have not provided your complaint docket no. received from appellate office, I will not be able to take this further.

Regards,
Head - Services
Reliance Communications



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[protected] Forwarded message[protected]
From: Sandeep Das <[protected]@gmail.com>
Date: Thu, Oct 4, 2012 at 9:55 AM
Subject: Fwd: UNDUE DEDUCTION FROM BALANCE - VAS SMS PACK
To: [protected]@relianceada.com


Dear Sir / Madam,
Since there is no response from your side regarding the trailing mail. Please let me know that you will keep continuing doing these king of misdemeanors inspite of me mailing and breaking my head every 2-3 months. Does anybody have time for all that. I am lodging a complaint in the consumer court and will shift to Airtel or Vodafone.


Again you have unduly registered me to another VAS SMS PACK and deducted Rs. 19.50 from my account today 03/10/2012. I am already registered to SMS PACK Rs 39.
Refund the Rs. 19.50 immediately.

Yesterday I bought a 1.2p/sec pack for my prepaid (and made a test call in my VODAFONE mobile for 2 seconds but the deduction from my balance was 5 paise instead of 2.4 paise).

As soon as the SMS of deduction of Rs. 39 came I got this VAS SMSPACK deduction of Rs. 19.50 again.

PLEASE MAKE IT CLEAR THAT I DO NOT WANT ANYMORE VAS OR OTHER SERVICES FROM YOU other than what I buy online.

This time I am not going to take it lightly and am a media professional. I have handled mainline advertising for AIRCEL and HUTCH (http://visualcv.com/onemadartist) and now I will make a big issue of it and I have lots of contacts in RTI's NGOs.

Regards
Sandeep Das
S/O, MIHIR KUMAR DAS
Mobile: [protected]



On Wed, Jun 6, 2012 at 7:37 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding SMS pack wrongly charged issue.

We regret for the inconvenience caused to you in this regard.

Kindly note that your complaint has been registered vide Service Request ID:[protected] and the same will be resolved within 2 days.

It is our pleasure to assist you.

Regards,

Nijil
Customer Care
Reliance Communications Ltd.

For further details, you may contact us via:

Web-site
www.rcom.co.in
Email ID
[protected]@relianceada.com
Customer care no.(query)
*333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint)
198 (toll free)
Customer care no(any other phone)
[protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.
*225 (Toll free) from your Reliance Mobile

-----Original Message-----
From: Sandeep Das ([protected]@gmail.com)
Date: Tuesday, June 05, 2012 09:30 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: URGENT CORRECTION - DEDUCTION INSPITE OF DEACTIVATION OF SMS PACK

Dear Sir / Madam,
I had unsubscribed to SMS PACK 39 last month. But you still deducted Rs.39 and I called
*333 and then got the refund and a promise o[censored]nsubscription.

But this month on 03 June 2012 you again deducted Rs.39 inspite of your promising of having unsubscribed it. You can check the call records from my number [protected] to *333.

Is this a joke or what? This time I am not going to take it lightly and am a medium-profile media professional. I can make a big issue of it and I have lots of contacts in NGOs.

Regards
Sandeep Das
S/O, MIHIR KUMAR DAS
Mobile: [protected]




On Sun, Jan 1, 2012 at 8:49 AM, Sandeep Das <[protected]@gmail.com> wrote:
Dear Mr. Selvakumar.P
Thanks for the great support.

Regards
Sandeep Das

On Sat, Dec 31, 2011 at 5:24 AM, [protected]@relianceada..com <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding VAS related.

We checked our record, as per that HngmaFullFun7subscription pack has already been unsubscribed. However you will receive alerts till its validity (i.e up to 2.1.2012).

We value your association with Reliance.

Regards,

Selvakumar.P
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com

To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.

For any queries about our products or services, please dial *333 (chargeable)
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.



-----Original Message-----
From: Sandeep Das ([protected]@gmail.com)
Date: Friday, December 30, 2011 12:04 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

Dear Mr. Mohanaram G,
Thanks for the help.

But this morning I am still getting the HngmaFullFun7 messages and I am afraid this will again lead to the same in-convenience for both o[censored]s.

Regards
Sandeep Das


On Thu, Dec 29, 2011 at 10:10 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to the e-mail regarding the dispute in VAS pack.

We apologize for the inconvenience caused in this regard.

As per your request, the HngmaFullFun7subscription pack has been deactivated and the refund of Rs.7/- has been posted in to your account. We hope this will not happen in future.

We value your association with us.

Regards,

Mohanaram G
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com

To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.

For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.



-----Original Message-----
From: Sandeep Das ([protected]@gmail.com)
Date: Wednesday, December 28, 2011 10:02 PM
To: rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: 'Reliance=[protected]' Reference to your mail.

Dear Sir/Madam,
My Reliance No. is 091-[protected].
Again my balance of Rs. 7/- was has been deducted unscrupulously on 25th December 2012 as the same strange SMSs 'RM-HNGAMA" had started coming inspite of my complaint last time to stop them once and for all.

In-spite of pleading last time (when I was deducted Rs. 7/- for some strange SMSs that Reliance has been sending me without my knowledge - please see trailing mail) stopping all VAS without prior notice or approval, you have repeated the same misdemeanor.

I cannot call *333 and waste my precious time as usual every month to get this issue solved.
This way Reliance prepaid cannot deduct money regularly without consent or knowledge of their customers.

THIS IS A PURE CASE OF HARASSMENT IN-SPITE OF REQUESTS AND COMPLAINTS.
PLEASE RESOLVE THIS ISSUE IMMEDIATELY AND LET ME KNOW IF I NEED TO GO TO OTHER MODES TO GET JUSTICE ASAP.

Regards
Mihir Kumar Das
Mobile: +91-[protected]




On Sat, Nov 19, 2011 at 6:44 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your e-mail regarding vas pack issue.

Kindly note that, as per our records under ID:[protected],the waiver of RS.7/- has been sent to your account.for further information revert to us.

We value your association with Reliance.

Regards,

Krishnakumari.DK
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 (chargeable for 3min/50paise) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.






-----Original Message-----
From: Sandeep Das ([protected]@gmail.com)
Date: Friday, November 18, 2011 08:45 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Reliance Prepaid deducting money without my knowledge and approval

Dear Sir/Madam,

My Reliance No. is 091-[protected].

I am subscribed to 1p/sec call charges across India and1p/SMS across India.

I received an SMS 'RM-HNGAMA' saying Bipasha Tips for a few days which I thought were promotional and did not bother....

Suddenly on 18 Nov 2011 I received an SMS saying that Rs. 7 will be deducted from balance per week and to unsubscribe I need to SMS 'UNSUBBFT ' to 54646 which I did. I got a confirmation SMS for the same but still Rs. 7 got deducted.

I complained to *333 and was given a complaint number[protected].

My balance is perputally being reducing and when I noticed the SMS on research on my usage from dialled calls and balance I found that Reliance has been deducting considerable amounts without my knowledge.

To illustrate two examples:
<18:24 p.m. - 16/11/2011 Balance Rs. 129.33>
<12:28 p.m. - 18/11/2011 Balance Rs. 117.06>
I called for 00:05:03 = 303 seconds approximately and sent 1 SMS = Rs.3.04
THEN HOW DID RELIANCE DEDUCT Rs. 12.27 when they should deduct Rs 10.04 (including the Rs. 7 'RM-HNGAMA' which I have noted before and also have complained about)


<12:28 p.m. - 18/11/2011 Balance Rs. 117.06>
<18:36 p.m. - 18/11/2011 Balance Rs. 113.06>
I went to sleep after this (in between the two timings mentioned above) did not make and calls or SMS. But Reliance deducted Rs. 4 from my balance to my amazement even after complaining previously to resolve my issue (complaint number[protected]

This way Reliance prepaid had been deducting money regularly.

PLEASE RESOLVE THIS ISSUE.

Regards
Mihir Kumar Das
Mobile: +91-[protected]