[Resolved]  Reliance Telecommunication — Harassment by sending unnecessary notice

Address:

Surat, Gujarat

Dear Sir/Madam,

This is vishal Patel, As per my erlier complain agianst (18.08.2011 & Reliance no:-[protected]) reliance communications, RCOM is sending unnecessary notices to me for not paying bills without answering the notice given through consumer court.
After the receipt of first notice from reliance communication I met Mr. Ghanshyam Goltar to resolve the matter. Let me recall my matter.

Reliance communication had sent me a notice stating that I failed to pay the bills as per the utilizaton of services. But for which services I purchased Mobile broadband connection based on the committement of reliance for providing me highspeed connection. Whereas they failed to provide me the serives which was committed by them. Let me tell you i made so many complains for proper resolution. I paid huge amount to purchase the device (2000 rupees).& i could not utilize the service for which i was looking, only because reliance failed to provide.

In fact When I met Mr. Ghanshyam He shared me his personal feeling stating that this is big loss to company only because if customer pays 3 to 4 bills reliance recovers all his investment & after that what ever customer is paying that is simply a benifit to company.
He neutrally listened my complain & I showed him the notice given through consumet court. He accepted & told me that he will revertback after inquirying about the matter in details but till date I haven't received any call from him nor from reliance representative to pay the bill. I thought that he might have came to know about the list of complains given by me to resolve the networl issue @ my home. & I am living in surat where as my family is in Mehsana so I could not get chance to meet him after this.


Let me bring into your notice just because of this company's unsatisfactory services I had purchased a new connection of some other company. I apid 5 bills without utilizing the proper services (for just 37 mins out of 1800 mins). I waited a lot from reliance team to resolve the matter but not one was interested to sort out because I was paying the bills. When I stopped paying the bill they releazed that they are bearing the lost. What about my money which I paid to them to purchase the connetion & 5 bills (550 *5=2750+2000=4750). They don't even care about the customer's loss.

Hence I request you to send a notice to reliance communication & cancel the charges for which they are looking. If they want they can settle from what I paid to them earlier in terms of bills & device purchased.

Reuquest you to look into the matter & ask reliance communication not to harass customet unnecessary by sending the notice.

Regards,

Vishal Patel,
Mob:[protected]
[protected].