S. K. Marketing (Vodafone Dealer) — MNP Activation

Address:

Maharashtra

Hi,

I wanted to switch to Vodafone via Mobile Number Portability for my following 2 cell phones (existing service provider is Loop Mobile.):
1. [protected]Porting Code: LM141136)
2. [protected]Porting Code: LM141148)

I received a call from Vodafone's Authorized dealer, S.K. Marketing to switch to Vodafone via MNP.
They came to my house on 22nd January and collected the following documents:
• 2 Checks of Rs 300/- each.
• Loop Mobile Bills
• Driving Licence copy

They told me that my number will be active within 7 working days and gave me 2 SIM cards. The details of the SIM cards are as below:
SIM No:[protected]Vodafone No: [protected])  For[protected]
SIM No:[protected]Vodafone No: [protected])  For[protected]

However, my number was not active for 10 days and so I decided to call on the helpline number that they had provided : [protected].
The helpline number of S.K. Marketing is very pathetic and it is very difficult to get hold of them. When I got through finally after at least 50 tries, the person was very rude and didn’t wanted to help at all.
Finally after much persuading they told me that the Loop mobile bills that I had provided were not the latest.

So if that was the case, why was the money debited from my account when all my papers were not clear?
Why was I not informed of the incorrect documents ?
Why did the person who came to my house never told me that the document’s need to be latest?
Does that mean you provide the dealership to such ignorant, irresponsible bunch of brats who do not know how to deal with a customer?

So now I am left with 2 options:
• Revoke my decision to join your network, in which case I want my money back.
• Have the connection ASAP without any further hassles.

I will be waiting for your reply and hope that it is not as bad as S.K. Marketing.

Thanks and Regards,
Hemal Shah