Samsung Ac 1. 5 Ton Window Bought From Next Retail Benjamin Road Ludhiana — new AC not cooling

8 Reviews
 saurab bither
i had bought one AC - samsung 1.5 ton from next retail shop benjamin road ludhiana on 21 april 2008 and got it installed on 22 april 2008.
since the day i bought the AC it has not been cooling effectively one can not feel any difference in the room temperature and outside temperature.
despite my telephonic complaints and personal visit to next showroom the fault is yet to be rectified.
a big brand and India's largest retail chain indulging in all these petty things.
i demand the problem to be diagnosed and the AC replaced (just 3 days old).
Complaint comments  7 Comments     Updated: Share0Tweet0


NEXT REtail india is the worst shop . They are cheating the customers .
I bought a Sony LCD TV from NEXT retail india, mumbai.They gave an 2nd hand product to me with some scratches on the LCD screen ..
I gave 5 complaints but they never respond

Very poor customer service.

I aggre with him, same happened with me on the purchase of Videocon 1.5t Ac from sec-32, Ludhiana. Ac is having so much noise but with my regular comlaint no company person or service person visit even single time
I purchased a washing machine -SAMSUNG-6.5Kg-WA85VPLEC-Top loading, Bill No 13017/Dt 14/10/2008.
The price charged is Rs 14500/-. From other site (Compare India, home shop 18 Same city), I understand the retail price to be Rs 13200/-. This way the price difference is Rs 1300/-. This is nothing but cheating.They just scratch at the MRP of the outer cartoon box, so that the customer will not know the exact MRP, and then explain higher price with higher discount offered. But I am sure, they are very good at cheating .
Hi All,

I had a bitter eexperience with NExt retail shop @ marthahalli Branch, Bangalore.

I went to buy an IFB Diva washing machine with my child. During the visit my kid made a small pen mark on th machine in my presence, for which she got a scold from me. Later i made the payment & the machine was delivered to me after 24 hours. I was shocked to see the machine with PEN mark which was made by my child. When i asked the executives about the demo machine delivered to me, they refused to take my words & deliver the brand new machine. Still am struggling for it.

Please don't ever buy any products from next retail shop @marthalli branch.
Please beaware next time.NEXT RETAILCHAIN is big challbaz.
From :
Dr. A.k. Shukla Date:-14-Apr.- 2009
9, Rajshree Colony
Bohra ganesh ji
Udaipur [Raj.] -313001
Mobile No. [protected]

The Manager

Sub.:- Notice for repair of sub-standard product supplied by you.
I have purchased split 1.5 ton Air Conditioner from your shop with following specification.
1. Company:- Samsung Model :- Ac 1.5 Ton 18 FJ
2. Bill No. :- 203681 Date :- 14-Apr-2008
I have lodged a complaint on 22nd Dec.08 regarding following problems with the above said product supplied by you.
1. Outer cover of copper tube that was evaporated & vanished, with in eight months.
2. Water outlet tube which was broken in to number of, small-small pieces with in eight months.
My complaint is not yet taken care of, even after four months and repeated request on phone and personally to your shop and Samsung service center.
Ones again you are requested for compliance of my complaint within 10 [Ten] days other wise I may go for some legal action against sub-standard product supplied by you.
With regards

[A.k. Shukla]

Samsung / 1.5 ton window ac — Broken product delivered and not replacing it.

I bought a window ac (1.5 ton Samsung) on 17 may 09, it was damaged and I complained to the customer care on 22 may 09, when i saw the damage. Now samsung is making excuses and not replacing the parts or the ac. i want my whole money back, including the extra i had to pay for installing and also my phone bill because i made a lot of phone calls also. And also i had to suffer in heat because of them. So I want to return the AC and be compansated for it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung Ac 1. 5 Ton Window Bought From Next Retail Benjamin Road Ludhiana - new AC not cooling