[Resolved]  Samsung Ac — Complaint not attended

Samsung AC — charging processing fees on credit payment

dear sir
i pawan kumar sharma purchased a samsung AC from kbm electronics, 1/32, vikas marg, laxminagar, delhi-92 ph[protected] on 27/04/08.they gave me a price of rs.15200.they gave me the bill but when i gave my scb credit card for payment they charged me rs.150 approx 1.5% of the amount after talking to owner mohi-[protected].i argued with the owner for this amount but he told no we r to charge processing fee of 2% but i m charging only 1.5%.again the changed my invoice .they are doing cheating and mis guiding customer .this is a bad exprerience regarding credit card payment .pls look after the matter and take the action agianst the comp like this .

with regards
pawan sharma
[protected]

Samsung AC — Samsung AC & There services suck

I bought Samsung AC model no-18QBHDC 17th April 2005, and within a period of 15 days it went for repair.Since then its gone for repair over twice every year.We've spent more than 5000 other than the servicing charges to the company, forget the financial losses its given us too much mental torture as we have to call 100 times before an engineer turns up, for over weeks we get false promises from the company that the engineer is on his way but no one turns up.Other than that the engineers are incompetent & dont do the complete work.Today an engineer turned up charged us Rs 1000 for a part of the compressor which was not working, when we objected as the compressor is under warrenty he claimed that that particular part was not under warrenty, so we had to pay...but its just been 4 hours since the engineer has left & the AC is again not working.Dont know if anything will happen after my submitting the complaint here, but anyone who reads it should know that Samsung AC sucks...I'll try my level best to sue them for giving us so much of mental agony.

Samsung — AC COMPLAINT NOT ATTENDED

COMPLAINT NO [protected] OF 29.4.2008 NOT ATTENDED TILL 3.5.2008 4.25 P.M INSPITE OF REPEATED REMINDERS ON PHON E[protected]

Samsung Split A/C — Faulty A/C, not attending of complaint!

Dear Sir / Madam,

It is very true that the customer care department of Samsung is in a pretty pathetic condition. My A/C has been with M/s.Shrinath Electronics, Ahmedabad for more than a month & I hope to get it back after this summer. The best part in this whole excercise is that you have to keep calling them every day to know the progress, if any. All one hears from them, is they will be calling you very soon. GOD only knows when the day will be coming. This has been a problematic piece from day one.

[protected](M)

Samsung AC — Sai Services Pathetic after sales service

Samsung's authorised service agent - Sai Services in Mumbai

There is no service at all. Thats the problem. They will call you but never send people for servicing the products. They are the most pathetic I have ever come across. Please do not get into contracts with this agent.

Samsung - please do the needful if you care about your reputation.

Samsung/airconditioner — No one to help please help

Dear Sir,

I brought one Samsung Air Conditioner(Split AC 1.5 tonn) From Bagga Trading Co. Market no 5 N.I .T Faridabad 121001 (Haryana) on 15/11/2008.Due to some resons we did not install that AC that time.Now in Month of March[protected] we call our dealer to install the AC and that AC is Install on[protected] bUt since installtion that AC is not Working properly we put a Compalint Againt this in our Samsung service center which has a Complaint number [protected].Since then we call serveral times at the Samsung service Center and Our delear for the solution for this problem but we are not getting any proper response. I am requesting you please look into the matter and help us.i will be very thank full to you for this.

thanks & regards
Naveen K Sharma
[protected]

Samsung Aircondition — Not working properly-Poor customer service

I purchased a brand new air condition last April (23.04.2008). Not even one year completed. Now its not working properly. I purchased from Vijayasubbham Enterprises Kilpauk Chennai.

Recently I shifted my home. I gave the reinstalation work aslo to the same enterprise person. But the machine is not working from the day we shifted.For installation and checking they bought around 3 thousand rupees. I called them for complaint and they sent one person. He received some more thousand rupees and filled gas. But still it is not working. Now when I called them again they are saying you have to go to company service man and we are not incharge.

I am surprised whether an organisation like samsung is not able to organise its dealers and their after sales services. Dont they have control over their dealers or not incharge for the products sold through dealers. If so is this the goodwill they maintain. Or we should not go for samsung products from dealers. I am totally confused and irritated by the way they dealt me.

Even after giving money they asked and whenever they asked the product is not working even before one year is completed.

Will this complain reach Samsung customer service. I hope atleast then my problem will be solved. Else my advice to my friends, relations and know will be never opt for Samsung products.

To
The Regional Manager
Samsung

Dear Sir/Madam,

I purchased a Samsung Split A/C (1.5 ton) from Future Bazaar at Shipa Mall Indrapuram Ghaziabad dated 30/04/2008. On 12th April 2009 when I switched on the A/C there was no cooling. I called the customer care (Mr. Sidhartha) on 15/04/2009 (Complaint Number:[protected]) and the service people came same day, checked my A/C and told me that the A/C will be replaced because there is gas problem. After that I talked to the customer care executives (Lalit, Yogesh, Tigi 2times, Shweta, Parthiba, Anil, Gauirav) and their supervisors (Srijit and Satish) also for the same.The supervisor made me talk to the workshop incharge (Mr. Shailash).They all promised to resolve my problem with in a day but till know there is no response form them.
Same Problem faced in the month of october 2008.

We are going under a lot of harassment due to this ignorance.

Regards
Ashish Saxena

Samsung AC — New AC not working

On 19.03.09 we have purchased a 1.0 ton AC from Khosla Electronics, Kolkata. The first machine installed turned out to be defective and on complaint was immediately replaced by the Samsung Service engineers. After installation it was noted that the machine was making a rumbling noise and there was absolutely no cooling and again the company was called and after checking by the service engineers we were informed that there was some problem with the installation. After the AC was reinstalled, the noise was rectified but still there is no cooling. On 21.04.09 your service engineers again checked the machine but still the problem persists.



Manager Mr Subhankar Dutta, (Mobile – [protected]) was contacted who refused to help and was very rude. When he was asked to provide the telephone number of his boss, he refused to give. Shockingly I was informed that the same room which was cooled by a 12 year old Carrier I.0 ton AC (which was exchanged to purchase this NEW Samsung AC) was unfit for this room. To my shock the service engineers who were deputed to check the machine concluded after 10minutes of operating the machine that the machine was perfectly correct and there is no problem. We insisted that they operate the machine for at least 30 / 40 minutes to check the cooling effect, which they refused. They argued that it was our fault that we did not buy a 1.5 ton AC for the same room, which was previously cooled by a 1.0 ton AC.



Under the circumstances we are absolutely helpless and clueless on how to get this problem solved. You are requested to kindly intervene and depute responsible person to solve the problem at the earliest.

Samsung — Samsung AC complaint not attended

Hi

On 21st April I filed a complaint regarding my Samsung window AC (Complaint No [protected]). On 23rd April, Samsung engineer came to my place and told that a part needs to be replaced. Since he didnt had the part at that time, he told us that he will be coming next day to replace the same.

Up till now our complaint has not been attended. Whenever we call customer care, we just get one reply that engineer will come to replcae the part within one hour.

Also this is not the first time we are not gettong this part replaced. Last year this same part was replaced thrice.

We purchased Samsung Split AC (Bio Sleep)about 1 months back and it was working fine until summer began!!!
There is NO cooling effect as the Compresser does not turn.!?? The customer care is just not upto the mark and can say it's pathetic. It took 5 working days for the technician...

Samsung AC — more than a month delay in service complaint no. 8401503428

I had lodged a request with Samsung service centre on 14 April 2009 for service of my 1.5T window AC. Service engineer came on 3rd May 2009 and took my AC to their service centre`for gas filling and replacing a capacitor. Till date the AC hasn't been delivered back to me duly repaired despite repeated reminders telephonically. Now I want my AC back duly repaired and would claim compensation from them for deliberate delay in service and causing me & my family immense discomfort.

Samsung / Airconditioner — Non responsiveness of service department

I purchased my Samsung 1.5 ton airconditioner sometime back. It worked fine but I soon discovered that water gets accumulated inside and started rusting the base of the airconditioner. When I contacted the service department of Samsung they send a technician who told me that the person who installed the airconditioner has forgot to put a duct beneath the airconditioner which helps in draining out the water which gets accumulated inside. He the fixed the problem and the airconditioner worked fine for sometime. Last time I called the Samsung for cleaning up my airconditioner, they send a technician who did clean the machine but again forgot to put in the "drain duct" which helps the drain the excess water which gets accumulated. He also took the samething away along with him.

I tried to explain Samsung about the problem but they are not responding to my request.

I see Samsung as one of those companies who are not at all responsive to the customers complaints.

I am very much disappoined to say that the After Sale Service response.I am realsing the reality of Samsung Company they only give stress on Sales not the after sales service.My window AC is not working from last 15 days.Complaint registered in local Samsung call centre B.P No[protected].Complaint Lodge on toll free no:[protected] days back.Till date no one responded. I would be greatful if my compaint could be solved within next 2 daysI had twice or thrice made a call to your service station but i didnt get any positive responce.

split a.c — no response , no one to take complaint

model no.s 218gr22 serial no.[protected] purchase date 17/5/07 less cooling 2 services due no one to take phone calls and complaints. keep giving new nos. im fed up please do needful contact no.[protected], 27223950

Samsung AC — Not Cooling

We have a 3 Nos. of which we want to take service for all of them these all are not giving the cooling.

Samsung Air Conditioner — NO COOLING SINCE PURCHASE

I bought one SAMSUNG Air Conditioner (Model AW18ZKCXTL) on 14.04.2009 vide Bill No. J154, dated 14.04.2009 from ARVEE SALES AGENCIES, J-15, Central Market, Lajpat Nagar - II, New Delhi -24, which is not COOLING since the date of its installation. I have made several complaints with the Agency, to which they convinced and agreed to replace the same within 10 days but till date no action has been taken. I used to daily call the sales agency (QMAR KHAN - [protected] / Akshey Gupta - [protected]) but receiving only assurances that they are in the process of replacement, they are not having the same model in their stock right now so & so... IN VIEW OF THIS I WOULD LIKE TO REQUEST YOU TO PLEASE ARRANGE ISSUE TO ISSUE NECESSARY DIRECTION WITH REGARD TO REPLACEMENT OF THE AIR CONDITIONER - WITH REGARDS [[[[[ PREM CHAND, RESIDENT OF 93D, Vidyut Vihar, I.P.G.C.L. Colony, New Delhi 14 Mobile no. [protected]]]]]

Please refer to my above mail dated 02.06.2009. SINCE I HAVE BEEN RECEIVING ASSURANCES that my aforesaid SAMSUNG Air Conditioner (Model AW18ZKCXTL) purchased by me on 14.04.2009 vide Bill No. J154 from ARVEE SALES AGENCIES, J-15, Central Market, Lajpat Nagar - II, New Delhi -24, which is not giving COOLING / not working w.e.f.the date of its installation WILL BE REPLACED WITH NEW ONE, NOW I have received a call from Mr. Vinod Singh, Co-ordinator (phone[protected] on 02.06.2009 itself with an option that THE AFORESAID A/C WILL BE REPLACED WITH ONE STEP DOWN A/C (OF LESS COST), which is malafide, preposterous, untenable, misleading, cheating at this stage when approximatly 2 months have already been elapsed by receiving assurances and assurances only from your side. THUS IN VIEW OF KEEPING IMAGE, GOODWILL & REPUTATION OF THE SAMSUNG COMPANY, IT SHALL BE IN THE INTEREST OF SAMSUNG TO IMMEDIATELY TAKE NECEESARY STEPS AND REPLACE WITH NEW ONE OF SAME BRAND, AS SUMMER IS IN ITS FULL SWING, FAILING WHICH I SHALL BE CONSTRAINT TO APPROACH TRIBUNAL AT YOUR RISK, COST AND RESPONSIBILITY.

Even after pursuation, visits to the sale office, many phone calls etc. Yesterday, I had received a call from Mr. Vimal Singh,[protected] Samsung office stating that AS AGREED, A NEW AIR CONDITIONER OF SAME MODEL HAS BEEN ARRANGED BUT IT WILL TAKE AROUND FIVE MORE DAYS TO REPLACE THE SAME. In this connection, I would request you to consider the already lapsed period of 60 days ( two months) and the warm days my family is bearing. Since I had sold out my Cooler and passing the warm days only with the help of Ceiling Fans, I shall be grateful to you if the ARRANGED AIR CONDITIONER FOR REPLACEMENT may please be provided to me tomorrow or day after tomorrow, so that on Saturday / Sunday (being holidays), I could be able to install the same. (SAMSUNG - WILL COMPLETE FAMILY APPLIANCES)...
[[[[[ PREM CHAND, RESIDENT OF 93D, Vidyut Vihar, I.P.G.C.L. Colony, New Delhi 14 Mobile no. [protected]]]]]

Already 60 days have elapsed, even now five more days that too during so warming days... It should be replaced immediately... Please...