Samsung India Complaints & Reviews

my sim number is[protected]...
plz send my puk code... urgent...
my cell number is [protected]

I bought AS18FJXTL Split AC on 12th Apr 2008 from PCH Zone, Hyderabad. Serial # A166PZBQ205077H. The AC had problem immediately after I bought. I have complained about my AC not cooling and water leaking from indoor unit last year Apr & May 2008 (BP number [protected]). This was not rectified and the problem is continuing. The technicians who have checked it mentioned that there is gas leakage have done some work but have not fixed it.

I have raised another request ([protected]) on Apr 21st 2009 for this. The equipment was taken for gas leakage verification and was returned on May 11th 2009 and was installed May 13th 2009. Look at the number of days the service team has taken to act on the request. They give all lame reasons. They have NEVER given correct information. Every time they say it will get done today and it never gets done. I am extremely frustrated with their service. You get much better service from local guys than what you get from Samsung. Finally after several calls and follow-ups they have installed it on May 13th 2009. Even after all this, the problem still exists and the water leaks into the house through indoor unit after 2 hours of continuously running the AC and the cooling stops. This problem has been there since I bought the AC and till date Samsung has not rectified this.

Split A/c malfunction

My complaint as below. to samsung on 1-4-09 whose transaction number is [protected] no solution has been found to date.

MY COMPLAINT IS ' IN MY SPLIT A/C. I RUN IT IN COOL MODE 24 DEG. TEMP. FAN SPEED LOW AND I FIX THE LOUVERS SWING AT THE LOWEST POSSIBLE POSITION OTHERWISE THE BLOW COMES STRAIGHT TO MY FACE WHERE I SLEEP. NOW SINCE MIDDLE OF MARCH EXACTLY ONE HOUR AFTER I START THE A/C AND FIX THE SWING AT THE LOWEST LEVEL THE LOUVERS RETURN BY THEMSELVES TO THE HIGHEST LEVEL AND WAKE ME UP BECAUSE COLD AIR IS BLOWN IN MY FACE. THIS HAPPENS EXACTLY ONE HOUR THE FIRST TIME AND AFTER I RESET THE LOUVERS IT RECURS ANYTIME ie: the second time at no fixed interval. I HAVE BEEN WOKEN UP CONTINOUSLY SINCE THE LAST 60 DAYS. AFTER THE COMPLAINT THE SERVICE TECHNICIAN CAME ON FRIDAY 3RD MAY HEARD ME AND LEFT SAYING HE WILL HAVE TO BRING THE CIRCUITBOARD ON SATURDAY. THE 4TH HE DID NOT COME AND PROMISED TO COME ON MONDAY. HE DID NOT COME AND PROMISED TO COME WITHIN 2 DAYS. HE DID NOT COME AND ON THURSDAY ANOTHER TECHNMICIAN AGAIN CAME AND HEARD ME AND SAID HE WILL HAVE TO BRING THE CIRCUIT BOARD ON SATURDAY 11TH APRIL THE TECHNICIAN REPLACED THE CIRCUITBOARD AND LEFT AT 6-45 P.M. EXACTLY AT 7-45 P.M! . THE LOUVERS RETURNED TO THE UPPERMOST POSITION I RESET THEM THAN EXACTLY AT 12-00 AT NIGHT AGAIN THE LOUVERS RETURNED TO THE TOPMOST POSITION.
ALTHOUGH I RANG HIM UP IMMEDIATELY I RECD A SMS FROM SAMSUNG ON THE 13/4 SAYING THAT THE COMPLAINT WAS RESOLVED. I COMPLAINED IMMEDIATELY AND REREGISTERED THE COMPLAINT ON THE 14TH. NO ONE ATTENDED TO MY COMPLAINT AND TELEPHONICALLY THEIR SURAT OFFICE STAFF IGNORED ME AND THOUGHT OF THE COMPLAINT AS A FIGMENT OF MY IMAGINATION SO I RECORDED THE EVENT TAKING PLACE AND SENT A EMAIL TO THEIR SURAT TECHNICIAN ON THE 20TH APRIL MR. FARUK SHIEKH. HE ASKED ME TO GIVE HIM SOME TIME AS HE NEEDED TO DISCUSS THIS PROBLEM WITH HIS SUPERIORS AND HE HAD ENDING TO DEAL WITH TILL THE 30TH. THEN ON THE 2ND OF MAY I COMPLAINED TO HIS SUPERIOR MR. HUSSAIN AND A TECHNICIAN CAME TO MY HOUSE AND IN FRONT OF HIS EYES THE LOUVERS MALFUNCTIONED AT 3-20 P.M. I CALLED UP HIS SUPERIORS AND HAD HIM CONFERM THE EVENT TO THEM BUT TO DATE MY PROBLEM HAS NOT BEEN SOLVED NOR HAS ANY BODY APPROACHED ME.
I HAVE DEMANDED THROUGHOUT THAT SAMSUNG EITHER REPAIR THE MALFUNCTIONING BLOWER IMMEDIATELY OR REPLACE THE SAME.
Also loud crackling noise from A/c as when ice forms and cracks comes after around 8 hours of running at night. the technician says that since gas is o.k. he cannot find reason for the crackling sounds
WHEN I PURCHASE THE COSTLIEST PRODUCT IN THE RANGE I EXPECT PROMPT SERVICE AND THE SERVICE TECHNICIANS SHOULD KNOW WHAT THEY ARE DOING.
AS I AM LOSING SLEEP MY WORK SUFFERS.

I have suffered from sinusitis since childhood. I even had it operated upon.
Now as soon as air flow is directed at my face my nose gets blocked and I wake up and have to reset the a/c louvers repeatedly at night.
Since the last 60 days my sleep has been disturbed and so my work suffers and so does my health as I have to use Otrivin drops to relieve my nose of the congestion.

I have purchased Samsung CDMA Mobile SCH W299 on 29 Apr 09 from New Panvel, Mumbai and after returning home when I tried to connect mobile with PC Studio 7 but it was not. Then I contacted the shop from where i have purchased this mobile. he directed me to Samsung service centre. I have called to customer care also and they also donot know reason. Company should launch the product after testing all the things. Why customer to face these type of problems once he is paying product cost?

Dear sir,


1. I am stationed at Jodhpur, Rajasthan. I had booked a Samsung Refrigerator model no RT-35 HV 345 Ltrs by paying the full amount by DD on 13 Apr 2009 to TARANG ELECTRONICS JODHPUR. Since I am a defence personnel I am buying the fridge through CSD.

2. Till today the fridge has not been delivered to me. Whenever I try to find out from the dealer or Samsung reps in Rajasthan, either they don’t pick up the phone or I am told it will be delivered in a couple of days.

3. Since I have paid the full amount in advance, getting the delivery of the fridge has become a real nightmare for me. What kind of after sales service I can expect? Can you help? I wish I had gone for LG/Whirlpool.

4. I sent a mail in this regard to support.[protected]@samsung.com, but apart from sympathetic mail, I have not heard from them.

5. Legal action is the only option left for me.

Yours truly,

Col RDS Ahluwalia
Military Hospital
Jodhpur Cantt
Rajasthan
Ph: [protected]

Respected Sir/Madam,

Myself, Gagan Sahni, Resident of A-67, Vikas Puri, New Delhi-110018 had bought a Samsung 0.9 tom Bio sleep model samsung split Ac from new Berco electronic, Uttam Nagar on 5th may 2008, The unit had manufacturing default from the day one, For the same i had a word with the shopkeeper but he put the entire resposibility on the shoulders of the company, And the Company representative had come and said me that the instalation is not proper and there Unit is allright but, i had make it sure that the unit had been installed at the same place where my previous Unit of Lg was installed.
Thus it clearly show that they are making a mess of things and running away from there responsibility
The samsung complaint number - [protected]
Thus it will be kind of you to bring me justice so being a cunsumer i could get my Value of money.

Warm regards,

Gagan Sahni
A-67, Vikas Puri,
New Delhi-110018.

I have had one of the worst customer experience with Samsung. I bought their 1.6 ton AC around 7-9 months ago & within this time period only I have had numerous problems with the product. One of the major setbacks I had was last week when my AC didn't started. When we called their services executives he said the AC's circuit has been damaged & will need to be replaced.

He didn't even had an approximate time by when he will be able to procure the circuit. To top it all when I tried to follow up with them more than 3 times then nasty service professional called me & said & in a rude manner that until the part is procured we cannot do anything. He also said that all our computer systems & servers are down for the last 2-3 days & we cannot attain the status of the procurement any sooner.

Just imagine a so called big company like Samsung dosen't even have their systems & servers online. No wonder how do they manage to make a product as worst as this AC.

The consequences I have faced so far is that I have been sleeping in an extremely hot room for the last 2 weeks now. Its no secret that how hot it gets in Delhi this season & couple of my family members have suffered heat strokes because of this issue.

I would suggest it to everyone out there that please do not go for Samsung AC at any cost. I have had the worst customer experience with them. AC from some of the local brands like napolian are much much better. Many people told me about this but I thought of sticking to a brand & I have definitely paid the price for that!

I had bought a Samsung window AC 1.5 Tons in 2006. Selecting Samsung turned out to be a big mistake. Within 6 months the compressor failed. It was the begning. The piece of Junk i bought has not run continiously for more than 4 months. I have been spending Rs 2000 every year on its maintenence to keep it running. Complaints to the company and the service center has not yeilded any results.

On 05.05.2009 your service engineer came and replaced my 2 star rated machine -12ZKB with the 1 star rated machine being model no-AW12ZKAXTL.
Pls clarify me whether yr service engineer thinks that customers are uneducated or he himself is uneducated.As it is obvious that he cannot ignore this fact, or else he has done it intentionally.
Secondly I hope that calling your customer care no is of no use except the wastage of money of the customer, every times I call customer care some neha, deepti, etc picks up phone and assure me that some engineer will get back to me .But I think this type of customer problem does not bother them at all.
It is a breach of trust as yr engineer have replaced my higher model 1 ton ac with the lower model(act of a cheating with a customer).So in the present circumstances that is even after written complaint and phone complaint you people are not giving importance to the customer problem, So I demand the refund my billed amount and to take back the ac machine .And the same is not resolved witrhin three days then I will be forced to knock the door of Consumer Forum and Intimation to media regarding being harassed by such a esteemed excellent service provider.
Thanks and Regards
Ashok Shaw
[protected]


Dear ashok

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with samsung product
and services.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by the concerned authority.
Till then kindly be with us.
Thanks and assure you the better services always.
with regards,
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiryabout Samsung India through our Web-sites.
Please do not reply to thismail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
CustomerContact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
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Complaint in the new product-samsung 1.0ton Window A/C
We are having a guest house business where we were ussing the airconditioners of Voltas India.This season we have decided to purchase one A/C after recommendation from freinds and relatives about the good services.So we purchased 1 ton window a/c model no 12ZKB, SERIAL NO-A3213PZAS300961, from yr dealer ROHIT REFRIGERATION COMPANY, ADD-34, CREEK ROW, KOLKATA-700014, PH NO[protected].
Iwas shocked to see that after opening the cartoon by the installation executive that one of the rotating blade was broken which was confirmed by the installation executive on 24.04.2009.They have instructed us to lodged a complaint at the customer care no, complaint no is-[protected].Where the executive instructed that they will send the replacement only after ten days.
I have several question that when a product is packed its always treid and tested then how come this type of negligence occured?
Is this is a excellent customer service that first time users are being harrased by such a delay services which is not expected from the such a execellent service provider.
This is only creating a bad experience in the customers mind and atleast this type of service will result in bad word of mouth.
I therefore request you for speedy replacement of the required parts ar the entire machine or else I will be bound to knock the door of the Consumer Forum.

Thanks and Regards
Ashok Shaw
[protected]

We purchased a samsung refrigerator from PCH, Masab Tank, model RT 31 GV SS 1XTL in March 2007. In March 2008 the compressor had to be replaced.
Now again in May 2009 the compressor has blown.
The central customer support does not respond to calls, the technician comes late, and and then says comprewssor replacement is not his job. the service center Matrix does not have a compressor and says it will take 5 days.
This is the worst service I have ever had and am suing them.

we purchased a samsung semi automatic washing machine (7200) in 2005 at mumbai, it was in good condition, at present we are living in bhatinda (punjab). the machine got break down i complaine in local service center they came after 3 days of complaint and checked the machine gone back after analysing the problum(Timer damaged). Again came afetr five days with local sapre part but didnt informed us that it is local and fieetd us by saying he part is genune. after satrting the machine my wife wife shown them the problum again. then i saked them to show the part there was no any identification, correlation or marking on the part.
we complained to service center head and asked them to bring the original part and fit it, that time they said we dont have original part pl log the comalint to toll free number. so many times we loged the complaints but no hearing.
It is already 2 months over to that perticular incidence we are not knowing wt to do can any one suggest us please...

I had purchased a Samsung double door Frost free refrigerator in Dec'2007 from Ghaziabad(UP) from a shop named Columbia sales.The detail are as below

Date of Purchase:19.12.07
Capacity :230Litres (Double Door)
Model :RT 23 RNBS1/XTZ
Serial No.:02934ZAPC00600H
Dealer :Columbia sales, Ghaziabad

From the very first few month of purchase it had a problem of improper cooling .Problem was reported to the company some repair was done but again the problem surfaced in next month which was reported to the company with arequest to replace the machine which was not heard and again a repair was done
third time again the same problem occured within 10 days and onsite repair was done .
Within 3-4 months of purchase my refrigerator was repaired for 4 times on which i asked the root problem of this on whioch i got no satisfactory reply. i was told by the company that refrigerator can not be replaced. Again the same problem has occured my refrigertor is at service station.
Within a span of 1.4 years of purchase 4-5 times same problem has occured and company says that since your refrigeratior is out of warranty it cannot be replaced .
Now i am feeling cheated by samsung people and left with no option but to go consumer court.

i bought samsung split air conditioner model ASI8NA/2009 last friday that is on 1st may 2009 from punjab radios railway road sirhind, but since then i have not got the air conditioner installed properly at my clinic, the person which the dealer sent did not show any interest in installing it properly but rather hastened the installation, as per his promise the mechanic has not come yet to do the remaining work as per his promise and he had also not kept the out door unit of the air conditioner properly, its just lying on the roof.
so i would like to bring this to the notice of the company and i will be thankful if samsung looks in the matter at the earliest...so that we can trust the samusng in future also.
thanks in advance
dr.(mrs) indra bhalla
dr.mohit bhalla
c/o indra clinic railway road sirhind ( punjab)
cell numbers : +[protected], +[protected]

Hi,
We logged a complaint in Samsung service in Thrissur, Kerala on 7/03/2009. But the call did not resolve till this day.And no reply from Service center. We got updation only if we contact them only.Bu till this date they did not give correct reply.Service Center Details:
PRIME SERVICES
TC 29/393,
THIRUVAMBADI ROAD,
NEAR POONKUNNAM RLY STATION,
THRISSUR-680022

Call Invoice No: 3567

Basheer Ahmed S

I bought this mobile on 11 th May'08 and got a one year warranty. Now, it's display is not working and it's still in warranty. The nearest service centre operator is saying that they don't have the part to be exchanged. From last 2 weeks, they are saying the same thing. Moreover they don't have a registration system whereby I can prove that I lodged the complaint in the warranty. My phone's warranty is about to over now.

Please convey the same to the relevent centre.
Nearest Service centre : Janus Electronics, VASUNDHARA, Gzbd.

AS MY SAMSUNG BIOSLEEP AIR CONDITIONER MODEL NO AS18FKXXTL WHICH I BOUGHT IT ON 21 APRIL 2008 AT BAJAJ ELECTRONICS PUNJAGUTTA WAS GIVING TROUBLE, I CALLED THE CUSTOMER CARE NO 30308282 ON 02/05/09 AND REGISTERED A COMPLAINT. SO THE CUSTOMER CARE EXE TOLD ME THAT MY COMPLAINT ([protected]) WILL BE ATTENDED ONLY ON 04/05/09 AS 03/05/09 HAPPENED TO BE SUNDAY, HE HAS TAKEN ALL MY DETAILS LIKE MY PHONE NO, ADDRESS, MAIL ID, E.T.C.
ON SUNDAY I.E 03/05/09 SOME PEOPLE CAME TO MY HOME OUT OF SUDDEN SURPRICE CLAIMING TO BE TECHNICIANS FROM SAMSUNG. AS THEY WERE NOT EXPECTED AND ONLY WOMEN FOLK WERE THERE AT HOME THEY ASKED THEM TO COME ONLY ON MONDAY AS PER THE APPOINTTED TIME, SO THEY LEFT THE PLACE.
NOW AS IT IS WEDNESDAY NOBODY HAD TURNED UP THOUGH I WAS MAKING MY COMPLAINT REGISTERED ATLEAST TWICE SINCE MONDAY. WILL SAMSUNG START CARING FOR CUSTOMERS COMPLAINTS.

Dear Sir,
We have purchased Slipt A/C 1.5 ton from M/s M.A.Ethirajulu Naidu, 18, Evening Bazaar Chennai which were installed in Nov 2008 in our house. The A/cs were put to use from 23 Jan 2009.
A/c had a manufacturing defect which they serveiced in the month of Jan 2009.

Again the problem started in the month of April 10th for which complain was made and the service people took the A/c to their work shop and brought back after a weeks time to check all the problem. But after re installing the A/c still didnot have any kind of cooling so they once again came for servicing. but the service personel could not correctly Identify what was the problem.
Hence we demanded to replace the piece for which the complain is pending for 20 days.
we have not been using the A/c for 1 month in this summer season and after making so many calls and so much mental pressure.
please do the needful to get our A/c replaced.

From,
Y L Murtuza
30 Ayyappa Chetty Street,
Chennai 600 001.
Ph :[protected]

Sir/Madam,
I have purchased an air conditioner model no AS10 UTANXTL serial no[protected] from samsung dealer Electrowave, manimajra on 1/5/2009. Same day i have got it installed at my office. on installing we have noted it's fan blade for outdoor unit has been broken. same day I had made a complaint wide call no.[protected] dated 1/5/2009.I have registered my product wide BP no. [protected] on samsung customer care website. Daily I am making 2-3 calls at customer care no.[protected] and they said that your complaint has been forwarded to service agency climax india.I have contacted a number of times to climax india at their phone no [protected] but all in vain. But till date there is not any appropriate action to resolve the complaint. I am being harassed by samsung service care. It is my request to you to help me and justify the matter.

I have booked a complaint regarding my window ac the samsung engineers said the gas is to be charged they took my ac and on 05 may they bougt back with gas filled the body was full of dust no one in the service centrte bothered to clean the ac before despatch i have even seen spider nets it was patathic. No engineer accompanied my ac it was sent throug an auto wala whos duty is to carry the machine if this quality of service Samsung authorised service centre provides then they must review their quality service system .it is a lesson learnt even a local guy can charge the gas and I am sure he must have cleaned the ac to my satisfaction .

Hi,
Sir/Mam
Have to face problem in ac cooling the ac is nt working properly.. many times i had a regard with the samsung service center in bilaspur but always they mis guid us & not talking properly. always mis guid us m using samsung from last 7 year i have 3 store & all of dem i used samsung ac...

i made a complaint on date[protected] but since no solution for us..plz do urgent atention on it another i will go to consumer court & broke our relationship...

Regard
Ajay Tolani
Bilaspur
[protected]