[Resolved]  Samsung — The Worst after sales service by an MNC: SAMSUNG

I have purchased a Samsung Washing Machine. Fully Automatic, because my mother is a chronic diabetic patient from almost 30 years and also recently undergone a kidney related operation and there is no one to wash the clothes. The machine was working fine for about 2 years. Suddenly, there was a mechanincal or electric problem. The water is simply drained out as soon as the water tap is on. I have complained to the Showroom person. He has promptly taken initiative and telephoned back saying that he has registered the complaint with the Samsung. But, still after 2 days the reply was not there. I have again enquired with him and then a message has came to the mobile saying that your complaint has been registered and given me a number saying that please use the number for future referrence. The service boy has arrived after 2 days. He came and inspected the machine and said that there is a electrical or mechanical problem by which a part has been damaged and it needs to be replaced and upon questioning he told that it takes one day to get that part to replace. I have given my mobile number and collected his number. That person has went and then every day I kept on calling the person he told it will be coming today, today evening, tomorrow etc., Then after 2 days he has given an0ther number and told me to call and talk to that number. After that he stopped answering my calls. I have done that also. The new person started telling a new story saying that the part is not available in bangalore and he has talked with the headoffice and It may come only after a week. When I asked that being an MNC and after a lapse of 4 days this reply is not fair. The reply was shocking and rude. The repeated calls to that Customer Care Centre is also not satisfactory. It is only doing the postman job. It is only giving lines to some other person and again to some other person and so on. The problem is still not addressed and not solved. These MNCs are only interested in getting the MONEY. It is really very shocking that being an MNC and does not have any infrastructure to answer a problem of a customer and this way of audacious customer care. We are paying the charges, it is not free of cost. Still to this minute the problem is not solved. Even after paying them the money for the Washing Machine, I am forced to wash the clothes by hand. SHAME SHAME TO THE MNCS, SHAME SHAME SAMSUNG.