[Resolved] Samsung — Customer service in Gurgaon | |
I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I was assured service engineer visit same day. 3rd day engineer visited, repaired and went. In 2 days, same fault appeared. Again called Samsung service, engineer came and corrected and left. Then I went outstation. When I came back after a week, TV was again not working. Problem was same. I had to call customer service again and as usual they promised engineer same day. That “same day” came again 3rd day. Engineer checked and walked away telling me that he needs to bring some spares. Somebody will call and confirm you when this would be repaired. When nobody called, we had to call up customer service 2 times to get the status. They promised a senior engineer visit to see what can be done as THE COMPANY DOES NOT HAS SPARES. That visit is still awaited and I am calling SAMSUNG CUSTOMER SERVICE ALMOST EVERYDAY. Problem is that this SAMSUNG CUSTOMER SERVICE is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message. I am PISSED OFF now and advice all the customer's not to buy any Samsung product ever at least in India. I would be happy SAMSUNG company what a common customer thing about them. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 19 Comments | |
Comments
I purchased the samsung mobile (SGH-610) in month of Jun'08 with amount of 4500 (set 4000 + 500 for 1 gb card).
The deatils of set as follows:
1) Model No. SGH-M610
2) RSN No./ IMEI= [protected]
3) S.No.= RW2Q398839 K
For last two week the mobile was not getting charge.I took this set to customer care - 31 sector on 2nd Sep'08 as it is under warranty.That time, he checked the set for any damage of set and pin.During visualization, the set was found no breakage from outside.He also seen the pin of mobile where it is getting charge.It was OK.That i amet with Ravinder and given me the order no. 4038582/83.
After ten day, i visited to customer care to get my mobile after repairing.I am surprised to hear the price (2340 with 4 % vat) with mentioning track damaged of connection.The mail received from vijay maurya to gurgaonfsc on 8th Sep'08.
Is it our fault.This is ur design why this track has got damaged in just two month.If your part is not durable then why i will be responsible to pay.This is not fair.The set is already 4000 rupees only then how can i pay 2340 rupees.
Before this set which was misplaced was Nokia.Even the breakage of pin in Nokia set, i got repaired it form nokia customer care without any problem/ discussion. But in your case, there is no breakage seen from outside in Samsung mobile.
I think this is your set problem may be the material and connection problem.I want the set to be rectified without paying any amount.Otherwise i have to find the another way.I am also working in the warranty analysis department in Steering manufacturing company.We also support the customer but the not like you.
In addition to above problem (not charging), the mobile get auto off minimum one time a day.This one of worse problem which i am facing.
I again request to look in to this matter and rectify it under warranty.I[censored] are not able to do, otherwise i will have to move ur top management.
Rgs.
Kamal
(Addres: 154-B, New Colony, Gurgaon)
Ph [protected]
The deatils of set as follows:
1) Model No. SGH-M610
2) RSN No./ IMEI= [protected]
3) S.No.= RW2Q398839 K
For last two week the mobile was not getting charge.I took this set to customer care - 31 sector on 2nd Sep'08 as it is under warranty.That time, he checked the set for any damage of set and pin.During visualization, the set was found no breakage from outside.He also seen the pin of mobile where it is getting charge.It was OK.That i amet with Ravinder and given me the order no. 4038582/83.
After ten day, i visited to customer care to get my mobile after repairing.I am surprised to hear the price (2340 with 4 % vat) with mentioning track damaged of connection.The mail received from vijay maurya to gurgaonfsc on 8th Sep'08.
Is it our fault.This is ur design why this track has got damaged in just two month.If your part is not durable then why i will be responsible to pay.This is not fair.The set is already 4000 rupees only then how can i pay 2340 rupees.
Before this set which was misplaced was Nokia.Even the breakage of pin in Nokia set, i got repaired it form nokia customer care without any problem/ discussion. But in your case, there is no breakage seen from outside in Samsung mobile.
I think this is your set problem may be the material and connection problem.I want the set to be rectified without paying any amount.Otherwise i have to find the another way.I am also working in the warranty analysis department in Steering manufacturing company.We also support the customer but the not like you.
In addition to above problem (not charging), the mobile get auto off minimum one time a day.This one of worse problem which i am facing.
I again request to look in to this matter and rectify it under warranty.I[censored] are not able to do, otherwise i will have to move ur top management.
Rgs.
Kamal
(Addres: 154-B, New Colony, Gurgaon)
Ph [protected]
my mobile model no SGH-C170, Seriol no [protected] was thefted on 14-sep-2008 i am gave the complaint in Chinnamandem Police station in Kadapa District, Andhra Pradesh not traceout till to date previous my mobile number [protected]. so please find present using number or block my mobile as erly as posible. My present contact number [protected]
Hi,
To whom so ever it may concern.
R/S/M,
I bought a Samsung mobile from your company around 7 months back. I’ve been using your products from last 10 years. Every time I buy any white good and that’s always Samsung. I am using Samsung LCD, Samsung A.c., Samsung Fridge and Samsung VCD Player too. I trust this brand very much and I always advise my friends to buy your products. However, this time your services ruined my interest and that made me feel very upset. The day I bought the cell, it started giving me troubles. It started hanging in between my calls. And when I contacted the hot spot’s sales executive at sec.15 Faridabad, he advised me to contact Samsung Service station. Then I contacted your service station and they told me to get the original copy of bill such that they can entertain me. However, that bill got misplaced some how and I pleaded them very much but they didn’t heard me and they refused to help me with that. But does that mean I never bought that cell from you guys?
Now, there is a last hope from you guys from where I can get help. Now the scenario definition on customer is “Single customer is a valuable customer”. As I am a part of one of the leading companies like yours and that is ABB India. My mobile description is given below:
Mobile Model: SGH J 600.
SSN #. J600GSMH
FCCID#. A3LSGHJ600
S/N RVQQ108874L
Yours truly,
Ravi Vij
Manager(SCM)
ABB India.
Contact Number:[protected]
To whom so ever it may concern.
R/S/M,
I bought a Samsung mobile from your company around 7 months back. I’ve been using your products from last 10 years. Every time I buy any white good and that’s always Samsung. I am using Samsung LCD, Samsung A.c., Samsung Fridge and Samsung VCD Player too. I trust this brand very much and I always advise my friends to buy your products. However, this time your services ruined my interest and that made me feel very upset. The day I bought the cell, it started giving me troubles. It started hanging in between my calls. And when I contacted the hot spot’s sales executive at sec.15 Faridabad, he advised me to contact Samsung Service station. Then I contacted your service station and they told me to get the original copy of bill such that they can entertain me. However, that bill got misplaced some how and I pleaded them very much but they didn’t heard me and they refused to help me with that. But does that mean I never bought that cell from you guys?
Now, there is a last hope from you guys from where I can get help. Now the scenario definition on customer is “Single customer is a valuable customer”. As I am a part of one of the leading companies like yours and that is ABB India. My mobile description is given below:
Mobile Model: SGH J 600.
SSN #. J600GSMH
FCCID#. A3LSGHJ600
S/N RVQQ108874L
Yours truly,
Ravi Vij
Manager(SCM)
ABB India.
Contact Number:[protected]
Hello
i bought a mobile phone instrument from Bhagwati Telecom, Sector 22, Gurgaon on 01-Sep-2008:
Bhagwati Telecom owner name is Ravi and his mobile number is[protected]
Details: Samsung SCH-B239 (CDMA phone with earphones)
I was given a warranty of 1 year for the same and was told by Bhagwait Telecom that i will full support by them incase any fault occurs in the product during warranty period.
About a month ago (in Jan'09), the earphones supplied with the phone stopped working.
i contacted and reported the same to Bhagwati Telecom who refused to provide any support to get the ear phones fixed or replaced by Samsung.
i, hereby, request you to consider this issue and take appropriate action soon.
Regards
Neeraj Singh
[protected]
i bought a mobile phone instrument from Bhagwati Telecom, Sector 22, Gurgaon on 01-Sep-2008:
Bhagwati Telecom owner name is Ravi and his mobile number is[protected]
Details: Samsung SCH-B239 (CDMA phone with earphones)
I was given a warranty of 1 year for the same and was told by Bhagwait Telecom that i will full support by them incase any fault occurs in the product during warranty period.
About a month ago (in Jan'09), the earphones supplied with the phone stopped working.
i contacted and reported the same to Bhagwati Telecom who refused to provide any support to get the ear phones fixed or replaced by Samsung.
i, hereby, request you to consider this issue and take appropriate action soon.
Regards
Neeraj Singh
[protected]
Dear sir
i bought a DVD player form bhopal. My DVD player is not working properly. I have delivered my DVD player at your samsung service center of Bhopal on 6-6-2009 for repairing. Your service center executive returned me my DVD player on[protected]. when i checked my DVD player at my home i got still problem in my DVD player. Then I phoened customer care, your executive has given me a complend No. [protected]. After that your engineer dropped at my home at[protected] and repaired my DVD player. After going your engineer, I just on my DVD and I got my DVD player is still not working properly. Then I ragistered a complained in Bhopal samsung office and customer care also.
Dear sir nobody visit yet for my DVD player and i am still facing problem. my warrenty period has been over at[protected] and i make a complained for my DVD player at 6-6-2009. Please do the needful and solve my problem.
Thanks & regards.
Milind Chorghade
i bought a DVD player form bhopal. My DVD player is not working properly. I have delivered my DVD player at your samsung service center of Bhopal on 6-6-2009 for repairing. Your service center executive returned me my DVD player on[protected]. when i checked my DVD player at my home i got still problem in my DVD player. Then I phoened customer care, your executive has given me a complend No. [protected]. After that your engineer dropped at my home at[protected] and repaired my DVD player. After going your engineer, I just on my DVD and I got my DVD player is still not working properly. Then I ragistered a complained in Bhopal samsung office and customer care also.
Dear sir nobody visit yet for my DVD player and i am still facing problem. my warrenty period has been over at[protected] and i make a complained for my DVD player at 6-6-2009. Please do the needful and solve my problem.
Thanks & regards.
Milind Chorghade
Dear Sir,
I have given a digital camera make D-760 at your bhopal center on 6/6/09 fro repair under warranty period. Today after more than 1 month i was told that camera has been repaired. While receiving camera, i was extremely surprised/ astonished / dis-apponited to note that it does not contain 2GB data card inside it along with cells. I immediately refused to receive the camera and took back the service challan.
Your representative here at bhopal center tried to search for card but failed and told me that he will write to place where camera has gone for repairing and asked me to come on monday 13/7/09.
It gives me immense dis-appointment to ask you that why such thing has happened? When camera has gone with data card, how it comes empty ? After depositing camera, at that time also people questioned me that why you have given with data card but i was completely sure that samsung being a renowned company such things will not happen.
But now i think that i was wrong.
I therefore request you that your bhopal representative is pursuing for same but from your side also instructions should go for return of data card because i am in doubt about bhopal center's action.
pls. do the needful so that faith of customers like us return in samsung products and workability.
Regards,
Rohit Rangnekar
Bhopal
I have given a digital camera make D-760 at your bhopal center on 6/6/09 fro repair under warranty period. Today after more than 1 month i was told that camera has been repaired. While receiving camera, i was extremely surprised/ astonished / dis-apponited to note that it does not contain 2GB data card inside it along with cells. I immediately refused to receive the camera and took back the service challan.
Your representative here at bhopal center tried to search for card but failed and told me that he will write to place where camera has gone for repairing and asked me to come on monday 13/7/09.
It gives me immense dis-appointment to ask you that why such thing has happened? When camera has gone with data card, how it comes empty ? After depositing camera, at that time also people questioned me that why you have given with data card but i was completely sure that samsung being a renowned company such things will not happen.
But now i think that i was wrong.
I therefore request you that your bhopal representative is pursuing for same but from your side also instructions should go for return of data card because i am in doubt about bhopal center's action.
pls. do the needful so that faith of customers like us return in samsung products and workability.
Regards,
Rohit Rangnekar
Bhopal
Dear Sir,
My son LOVNEEK JANDU H No 905 Sector 14 Gurgaon (Haryana) purchased CTV CS29Z40MV Chasis No 01020 vide cash memo No 19014 Dated 16-Nov-2008 from DAWAR INTERNATIONAL ELECTRONIC PVT LTD .Since the purchase, the performance of CTV is not satisfactory.There is a cracker like sound immediately after switch on the CTV. We have complaint nos of time, every time the service engineer came to attend but failed to ractify the defect permanantly. Now again the problem has crop up for the last one month.We have approached the dealer, he has refused to entertain our complaint. Dealer has asked us to directly talk to manufacturer (SAMSUNG).You are requested to either get the CTV repaired or change the set. See the poor service reflects the reputation of SAMSUNG. I may clear that in case our complaint is not attended properly, we will seek the door of justice.
My son LOVNEEK JANDU H No 905 Sector 14 Gurgaon (Haryana) purchased CTV CS29Z40MV Chasis No 01020 vide cash memo No 19014 Dated 16-Nov-2008 from DAWAR INTERNATIONAL ELECTRONIC PVT LTD .Since the purchase, the performance of CTV is not satisfactory.There is a cracker like sound immediately after switch on the CTV. We have complaint nos of time, every time the service engineer came to attend but failed to ractify the defect permanantly. Now again the problem has crop up for the last one month.We have approached the dealer, he has refused to entertain our complaint. Dealer has asked us to directly talk to manufacturer (SAMSUNG).You are requested to either get the CTV repaired or change the set. See the poor service reflects the reputation of SAMSUNG. I may clear that in case our complaint is not attended properly, we will seek the door of justice.
Dear sir,
Iam very sorry to say that I have lodged a complaint on Jun 22nd with the customer care, registered vide their complaint BP no.[protected] & also given reminder time to time but no fruitful action has been taken to restore my washing machine. Iam once agin inviting attn of the authority to look into the matter & pass instrn or otherwise.
regards,
Tridip Neogi
Iam very sorry to say that I have lodged a complaint on Jun 22nd with the customer care, registered vide their complaint BP no.[protected] & also given reminder time to time but no fruitful action has been taken to restore my washing machine. Iam once agin inviting attn of the authority to look into the matter & pass instrn or otherwise.
regards,
Tridip Neogi
sir i am rajan kumar from bangalore, i have given my mobile(m6-20) to your service center(in jay nagar 4th block) on 7th july due to some problem in my phone and they told me that they will repair and return in next 15 days but they not return till now.whenever i go there they told me that they will return in next week but they dont do.my phone warrenty is going to end on 26 th oct.
please take necessary action against this
rajan kumar
contact no.-[protected]
please take necessary action against this
rajan kumar
contact no.-[protected]
sir i am ramkrishna from orissa, chatrapur i have given my mobile 28 to next month 25 to your service center berhampur gandhi nagar sai compolax 28 8 09 due to some problem in my phon and mobile key pad hang sir lakin mere mobile repair hokar mere pass aaye pher wo he problem hua keypad hang mera new mobile my contac no [protected]
I purchased my new Samsung LCD TV LA40B530 two months back. However it doesn't work with
my Wii game console bought from USA. I am connecting standard Wii composite cable with
3 plugs (Yellow, white and red) into AV1 input of TV but all I get is blank screen.
I am using the correct 200V to 110V converter to connect to Wii adaptor.
What could be the problem? I thought Samsung TV will work with both NTSC and PAL systems
my Wii game console bought from USA. I am connecting standard Wii composite cable with
3 plugs (Yellow, white and red) into AV1 input of TV but all I get is blank screen.
I am using the correct 200V to 110V converter to connect to Wii adaptor.
What could be the problem? I thought Samsung TV will work with both NTSC and PAL systems
Hi
I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.
Please let me know how can I solve this issue.
Thanks & Regards
Aman
I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.
Please let me know how can I solve this issue.
Thanks & Regards
Aman
Hi
I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.
Please let me know how can I solve this issue
Thanks and regards
Sanjay Thakur
I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.
Please let me know how can I solve this issue
Thanks and regards
Sanjay Thakur
last 2 days i m approaching samsung service centre but no budy can give me perfect detail how to register my complaint. i think samsung after sales service is very very poor comparison to all other brands.
I had given my Samsung Mobile i5801 for repair at Ansh Communication Old Delhi Road Gurgaon on 15.7.2011 vide complaint number 95001. The handset is still in warranty period.
Despite delay of 25 days and calling service centres every day it has not been repaired and returned to us.
At each call the staff promises date after another 2-3 days when it will get repaired and returned to us but that day has not come so far in last 25 days. If this is the attitude of service staff whyshould anyone buy any Samsung product.
Shabnam Aggarwal
Despite delay of 25 days and calling service centres every day it has not been repaired and returned to us.
At each call the staff promises date after another 2-3 days when it will get repaired and returned to us but that day has not come so far in last 25 days. If this is the attitude of service staff whyshould anyone buy any Samsung product.
Shabnam Aggarwal
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
The deatils of set as follows:
1) Model No. SGH-M610
2) RSN No./ IMEI= [protected]
3) S.No.= RW2Q398839 K
For last two week the mobile was not getting charge.I took this set to customer care - 31 sector on 2nd Sep'08 as it is under warranty.That time, he checked the set for any damage of set and pin.During visualization, the set was found no breakage from outside.He also seen the pin of mobile where it is getting charge.It was OK.That i amet with Ravinder and given me the order no. 4038582/83.
After ten day, i visited to customer care to get my mobile after repairing.I am surprised to hear the price (2340 with 4 % vat) with mentioning track damaged of connection.The mail received from vijay maurya to gurgaonfsc on 8th Sep'08.
Is it our fault.This is ur design why this track has got damaged in just two month.If your part is not durable then why i will be responsible to pay.This is not fair.The set is already 4000 rupees only then how can i pay 240 rupees.
Before this set which was misplaced was Nokia.Even the breakage of pin in Nokia set, i got repaired it form nokia customer care without any problem/ discussion. But in your case, there is no breakage seen from outside in Samsung mobile.
I think this is your set problem may be the material and connection problem.I want the set to be rectified without paying any amount.Otherwise i have to find the another way.I am also working in the warranty analysis department in Steering manufacturing company.We also support the customer but the not like you.
In addition to above problem (not charging), the mobile get auto off minimum one time a day.This one of worse problem which i am facing.
I again request to look in to this matter and rectify it under warranty.I[censored] are not able to do, otherwise i will have to move ur top management.
Rgs.
Kamal
(Addres: 154-B, New Colony, Gurgaon)
Ph [protected]