[Resolved]  Samsung — application submitted to Dy.Commissioner of Police, Central Zone, Hyderabad

hi all
here with i am giving gist of application submitted to DCP, Central Zone, hyderabad,

To, 27.08.2008.

The Respected Dy. Commissioner of police,
Central Zone,
Hyderabad.

From,
Murali Mohan.V,
Chartered Accountant,
324/III, Janapriya Abodes,
Bakaram, Gandhinagar,
Hyderabad 500 080.

Respected sir,

SUB : Request for Permission to protest against SAMSUNG Company at
Indira Park – NTR Stadium.

Purpose To create awareness in general public about the worst service
To show my dissatisfaction about the service of the company.

Ref My customer complaint no.[protected] with customer toll free
no.[protected].

Discussion held with local customer people Mr.Mahesh over his
no.[protected] and his office 4434 4047

With reference to above and above subject I submit the following with your good offices regarding my problems and difficulties faced being customer of SAMSUNG.

1. Sir my name is Murali Mohan.V. I am a practicing chartered accountant in gandhinagar, Near RTC X Road, Hyderabad.

2. I bought a SAMSUNG FRIDGE on 30.04.2008 from Bajaj Electronic Show room at panjagutta, Hyderabad.

3.
a. At the time of demonstration of that fridge the company executive himself noticed a defect in door GASKIT. For rectifying this he asked us to give a complaint to customer care in [protected].

b. As suggested by that person we duly lodged a compliant in customer care.

c. A Technician (namely First Technician) from company visited our house when I am not in my house with out even intimating the same to me. He stated to my wife that there is no problem with the door.
4.
a. After few days when I noticed that some insects are in the fridge and fruits / milk / other things are not so hygienic in the fridge then I again lodged a complaint with customer care.

b. Then the first technician again visited our house as usual with out even intimation and he pasted the GASKIT with a gum.

c. After I came to my house I noticed this and I felt upset about the service and again I lodged a complaint again with customer care on 28.06.2008.

5.

a. This time company has send another technician ( namely second technician) to our home.

b. He came with due notice to my home and seen the fridge.

c. He told us that the problem is not with the GASKIT, the actual problem lies in the door itself. He noted down particulars of fridge and he told us that the door will be replaced in due course.

d. On 16-18 of July people from Samsung company came and delivered a door at our house. When I asked about the replacement they sincerely told us “ Sir we are not technicians, We are just delivery persons”

e. Later I Keep on pursuing this matter with customer care people and no one responded.

f. After few days Later one fine day the first technician again came to our home with out notice and asked my wife to clear the fridge to replace the door delivered to us.

g. My wife honestly requests that technician “ Sir We doubt the door delivered to our house what we hope is not 230 Ltrs door”. Then he replies the door is very well fit for our fridge and again asked my wife to clear the fridge. It has taken 30 Min to clear the fridge and this gentleman relaxingly studied the news papers.

h. After the clearance is over then he simply checks the door and with a small smile in his face he told my wife “ madam you are right this door is not 230 Ltrs door, this door is 180 Ltrs door”.

i. Again I contacted customer care.


6.

a. After wards I keep on pursuing customer care regarding this problem.

b. A few weeks / days I cautioned the customer people that the poor service given to me.

c. Then very next day people from Hyderabad called me and as usual assured for the service.

d. I waited nothing was moved and again I contacted customer care.

e. Then people from Hyderabad called me and with apologize they assured me that for the pain I have taken they will replace the fridge itself. For that also I waited.

f. Even after 10 days after assurance still these people are telling that still they require 3-4 days or a week to replace.

7. Sir I vexed and exhausted. Now I decided to bring this fact to the general public.

8. In this regard I humbly submit with your good offices and request you with folded hands to give me permission to protest against the SAMSUNG company at Indira park – NTR Stadium.

9.
a. In the process 10-15 persons will participate in this protest.

b. A crane will be used.

c. Coconut and doopsticks will be used.

d. If permits band/sounds will also be used in this protest.

10. I here with give and undertaking that I abide by the rules and regulations if any laid down in this regard.

11. Once again I request you to kindly give me permission.

Thanking you sir,
Yours truly,


(MURALI MOHAN.V)
Chartered Accountant
SAMSUNG CUSTOMER.