[Resolved]  Samsung / Cell Phone — HORRIBLE SERVICE & PATHETIC QUALITY

No action till date
Is it way the Samsung to give service to their poor customers???????????????????????????????

Dear Mr Prashant Gupta
Based on your request I have not issue the legal notice on 20th Jan-09 & waited till 28th Jan-09 but till date no response received either side, hence I am requesting Mr Sachin Kumar for issuing legal notice

Dear Mr. Sachin
Request you to send the legal notice, under 420 and fraudulent against Samsung & Tata teleservices, along with compensation of Rs5/- lacs, for mental harassment, business loss, Legal fee & throat problem faced by due to defective handset of Samsung. Trust the copy of mail is sufficient for you to serve legal notice, I will handover you the copy of Job cards & invoice.
With Regards
Ajay Rai
Cell no [protected]


_____________________________________________
From: RAI AJAY
Sent: Monday, January 26, 2009 4:13 PM
To: 'sujit.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: FW: Samsung set Repeat Problem

Dear Mr. Sujit

You will be surprised to see the trailing mail and no response from senior person too!!

I have received out office message too, which is proof that mail was delivered to Mr. Banerjee.

With Regards
Ajay Rai

_____________________________________________
From: RAI AJAY
Sent: Thursday, January 15, 2009 11:10 PM
To: 'banerjee.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: Samsung set Repeat Problem


Dear Mr Banerjee,

This is to inform you that I have Got connection of Tata Teleservices on 12th May-08 against Tatateleservices Invoice no[protected]/dated 12.05.08, delivery no[protected] dated 12.05.08. with SAMSUNG Mobile Phone SCH-S259 Bliss, SKU code[protected].

I am facing problem of voice audibility by receiver end and regarding the complain details of my visit to your care Center given below

1. First time I have visited SAMSUNG Customer care in Aug-08 and they have replaced Mike of the phone but still problem was not solved.

2. Second time I have visited SAMSUNG Customer care in 17th Oct-08 and they have done repairing but not satisfactory.


3. Third time I have visited customer care with same problem in 20th Nov-08 and got set back after 10days without solving the problem. I have taken delivery on 1st dec-08, based on communication and confirmation from Mr Maninder that I have got approval and it will be replaced within week.

4. Based on request from Mr Maninder hand set with charger was handed over to SAMSUNG Customer care on 5th Jan-09 against work order no 9AP0501 for getting replacement.

Same complain was reported several time but no permanent solution given to the problem, due to pathetic product & service of SAMASUNG I have suffered, Mentally, professionally, economically & physically (throat problem). I have been ditched by SAMSUNG. & had worst experience of service in my life till date and all credit goes to SAMSUNG.

Its my lost request to you before going for legal proceeding, for replacement of the particular set by other model(I will not except same model at any cost), within 20th Jan-09. For your reference details of all communications are enclosed herewith.



Note”- I have copy of all jab orders for my record as well as for the use in future purpose. I understand that particular model was having design problem due to that it was taken out from the market.




_____________________________________________
From: RAI AJAY
Sent: Monday, January 05, 2009 4:51 PM
To: 'manindra.[protected]@samsung.com'
Cc: 'JoyKumar.[protected]@tatatel.co.in'; 'prashantkumar.[protected]@tatatel.co.in'
Subject: FW: Samsung set


Dear Maninder
As discussed hand set along with Charger handed over to your customer care station, based at Basawan Park. Pls. arrange for replacement of set by earliest.
AJAY RAI | CCM– Scorpio & Logan |
| Mahindra & Mahindra Ltd | J.J. Complex | 3rd Floor | East Boring Canal Road | Patna | Bihar | rai.[protected]@mahindra.com | [protected] |



_____________________________________________
From: RAI AJAY
Sent: Monday, December 01, 2008 1:57 PM
To: 'manindra.[protected]@samsung.com'
Cc: RAI AJAY
Subject: RE: Samsung set




Refer to our several telephonic discussion and mail for Samsung customer care regarding the replacement of hand set having repeat failure of mike, lying at Samsung customer care from 20th Nov-08.
As discussed, pls. confirm by when set will be replaced.



“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]



_____________________________________________
From: RAI AJAY
Sent: Friday, November 28, 2008 2:39 PM
To: manindra.[protected]@samsung.com
Subject: test mail




“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]