[Resolved] Samsung — A/c outdoor unit does not work

nikhi75

Address:

Chennai, Tamil Nadu

I have problem from Samsung 1.5 ton spilt ac outdoor unit. it is drawing very high current which result in drop in voltage and cuts off a/c. I purchased this unit on 4th April 2010 and keep trying with there customer care team from 15th May 2010 onwards. It is horrible to here that they can not say what is the problem where my samsung window ac 1.5 ton runs in same home. I was advised to by double booster stabiliser (4kva) to run the ac I did same and still problem exist where in my window runs well.
My compalin no is [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manoharan R

from Delhi, Delhi

Samsung A/C — Problem with Samsung A/C

I have purchased the Samsung 1.5 ton window A/C nearly 1 year back, past 4 months its not functioning well and about 6 days back FAN and Compressor its stopped working regarding that i have called the Samsung Service center and logged my complaint there is no response from those peoples when ever i call the service center they will say service engineer will attend the problem immediately. We are suffering a lot due to this problem . I am really frustrated with Samsung service, At least they could have call once i will feel happy.
Please help me in this regard.
Complaint Number: - [protected] dated 30 apr 2008.

Thanks and Regards,
Mano
[protected]

R Nath

from Ahmedabad, Gujarat

Samsung ke service engineer ko motar aur AC ke bare me pata nahi hai. mera AC last 20 days se thik nahi kar paa rahe hain. koi Jawabdar Admi Nahi hai. Samsung ki website me e.mail adreess tak nahi hai. Sansung ne Indians ko bahut loot liya. ab unke din lad gaye hai. Puri Company ko India chodna hoga.

sayee jayaraman

from Chennai, Tamil Nadu

From my experience, there is only poor service from almost all the well know brands., especially who spend lakhs in advt and capture the market. The after sales service or the quality of their products are very very pathetic. The after sales technicians who visit us for service are in most cases half baked and have poor knowledge of installing or finding or solving the problem.

If budget is in our mind and go for these mass brands, every year for no fault of ours, we will have to spend rs. 1000, 2000 etc + transport charges + nuisances which will make up to atleast 50 - 75 % of the actual purchase value. So, what i have decided is to look out for any of the costlier and quality brands like, O general, Daikin, Amtrex etc., which generally are not known for failure. Also, logically, as these companies dont sell in very high volumes like the mass well known brands (which give very poor service, ) we would be able to get a better service or at least the attention of these company personnel.

But then, finally one has to agree, you cannot do anything with these companies who give poor service ever n if you are ready to pay, you have to be really lucky to get a piece which doesn't fail.