[Resolved]  Samsung Computer Monitor — Service request not attended

Address:

Bangalore, Karnataka

A complaint on the malfunctioning of Samsung Monitor Syncmaster 740 N was lodged with Samsung Service Centre oon 10.06.10 evening. I was assured that the complaint would be attended to on the following day before 2030 Hrs and that a Samsung Service Engineer would call, fix an appointment and visit to examine the monitor and rectify the malfunction.
At the time of writing ( 2000 Hrs, 11.06.2010 ) nobody has called.
When I called the Service Centra[protected] where the complaint was booked yesterday, the "executive" responding, who said that his name was Mr Pari , said that he could not locate the complaint based on my name, address and phone numbers. He wanted to register a fresh complaint. I did not agree to this. When given the complaint reference, he was able to do so. He said that "eerror in the Samsung system" prevented him from doing so earlier.
When asked why a Samsung service engineer had not called, he said that there was "still time" for the Engineer to call and visit
I have wasted a whole day waiting patiently for the complaint to be attended to. If this is the quality of Samsung Service, it would be best not to use their products. Krishna Chidambi.