[Resolved]  Samsung Corby (Gt S - 3653 — "SAMSUNG", SHOULD BE BANNED IN INDIA

Address:

Delhi

PLEASE SEE MY COMPLAINT, WHICH IS STILL UNATTENDED BY A THIRD CLASS COMPANY LIKE SAMSUNG. ALL ARE ADVISED TO NEVER PURCHASE ANY SAMSUNG MOBILE PHONES. AFTER SELLING OF PRODUCTS, SAMSUNG NEVEER BOTHERS TO ATTEND COMPLAINTS OF THEIR CUSTOMERS.
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To,

Samsung India Electronics Pvt. Ltd.

Subject : COMPLAINT ABOUT POOR AFTER SALE SERVICE.

Dear Sir,

Reference my E-Mail dated 24.07.10 which has not yet been entertained by Samsung.

It is to bring to your notice that the undersigned had purchased a Samsung Mobile Phone (Samsung Corby) Model No. GT-S 3653 on 02.11.2009.

02. On 15.07.2010, I observed that touch screen of my mobile phone is not responding and only two manual buttons available in the phone are functioning. So, I approached my nearest Samsung authorized service center i.e. “SIM SOLUTIONS” at Rohini, Delhi on 17.07.2010 for servicing of my mobile phone because it was under Warranty Period. But, after inspecting my mobile phone, the representative of “Sim Solutions” surprised me by informing that an amount of Rs. 1480/- will be charged despite the fact that my mobile phone is under warranty period. On asking the reason, he informed that some parts of the mobile phone became faulty which has to be changed on chargeable basis. However, I got my mobile phone repaired by paying Rs. 1480/- to them though it was under warranty period and asked them that I will make a complaint about the same to Samsung Electronics Limited. Dully, on 24.07.10, I sent an E-Mail to Samsung at support.[protected]@samsung.com mentioning the full details. But it is shameful to say that still today i.e. 26.09.10, my complaint has not yet been entertained. This clearly shows a very below standard after sale service by Samsung.

03. In Srl. No. 8 of Warranty Condition, it has been clearly mentioned by Samsung Electronics that the company’s obligation under this warranty shall be limited to repair or providing replacement of part/s only. But in my above mentioned case, Samsung neither bothered to repair my mobile nor for replacement of parts of mobile, which is totally against the warranty agreement. Also, such type of poor after sale service reflected a bad impression of a reputed world-wide company like Samsung.

04. I Once again request you to direct your concerned service center i.e. “SIM SOLUTIONS”, D-12/195, 1st Floor, Sector-8, Rohini, Delhi-85 (Tel.No.[protected], E-Mail : [protected]@gmail.com) to return my money (Rs. 1480/-) which has been taken from me on account of service charges during the warranty period

Thanking you.

Yours sincerely,


Dated: 05th August, 2010
(U. Bhattacharya)
E-Mail : [protected]@gmail.com