[Resolved]  Samsung Ctv 29in Uslim 29a - 73 — Out of order and complaint resolved

Address:

Ghaziabad, Uttar Pradesh

Re:-Complaint about SAMSUNG CTV 29”Ultraslim Type 29A-73 and Our complaint still remains unresolved.
We have to notify on the request of our client Mr. Kartikeya Verma A-122, Sector-15 Noida.(U.P.)Pin201301.,as under:-
Our client Mr.Kartikeya Verma purchased one Samsung CTv 29”Ultraslim mode CS29A730EL for Rs18000/-with one year manufacturer warranty and two years extended warranty from[protected]. Warranty code 2122. along with whirlpool Refrigerator from your Croma outlet Ansal Plaza Knowledge Park Unit No.AG16-21-22 Greater Noida.(U.P.)Pin201308.on[protected].Invoice No.179-4610.
The said purchased CTV became out of order on[protected] and complaint was made to toll free call No[protected] on[protected] as local Croma No. was un -functional. Same day a Samsung person on the way to Gaziabad visited and checked the CTV and said tube is very weak and other parts are also non functional .He will come within two days with parts and remote ,and instructed us to keep the CTV off. CTV is off since then, but nobody came to repair .He did not give us his telephone no.
Again report is made on[protected] to phone no.[protected], complaint no.3631. On[protected] samsung repair centre call came and said they will come on Saturday[protected].But nobody came. We rang up Samsung on[protected] they were avoiding the calls and did not give proper reply .
Again report were made on phone no.[protected] on[protected] ,[protected],[protected] but CTV remains out of order. All this period they made us to wait at home for the repair purpose and CTV was kept switched off as per their instructions.
On 8-10-10 at about 16:15 hrs, A Samsung person came for repair. He re-soldered some of the parts on the CTV board and said TV is working alright ,Even after our repeated request that TV is having netting, Images are not clear, having horizontal broad white line on the top side of TV and some sort of cracking sound in TV still persists. He handed over remote control at cost of Rs 125 and took our signature in rectification form which we signed to avoid unnecessary argument with that person.
Our complaint still remains unresolved.
We hereby request that aforesaid CTV to be replaced within one month of this letter .In case you don’t comply with our request we will be compelled to approach competent court at Noida/Grater Noida for replacement /payment and damages for harassment and legal expenses at your risk responsibility and cost.