Samsung — demonstration was done after 24 hours of purchasing washing machine

Address:

Gandhinagar, Gujarat

I, Dr. Harsiddh Thaker bought Samsung fully automatic washing machine from Patel sales , sec 21 , Gandhinagar on 4th April 2013. The delivery was given after 6:30 pm. There was no demonstration on 4th and 5th till 12 noon. So I made call to the Samsung customer care at 12 noon. They told me that there was not any request done for my washing machine. Till 2:00 pm no one came, so my wife went to Patel sales and asked about the demonstration. They told that it will be done in 30 to 45 minutes. But no one came till 3 pm . So I made call to the Patel sales and got the same answer. I made call at 4 and 4:30 pm. but got the same answer. At 4:40 a man came and gave demonstration. I wrote complaint in his VISITING PAPER. He told me not do so because I have to take service from them for next 2 years as warranty. I gave them 24 hours time for apology. But they haven't call me yet. So I want to complain against Patel sales or Samsung who so ever is responsible.