Samsung — Defective Handset

Dear Sir,
This is to inform you that I Shantnu Kukreja, student(B.tech 1st year) of YMCA university of science and technology,Faridabad,Haryana purchased a Samsung mobile handset model-SAMSUNG MONTE GT-S5620 priced-Rs 9000/- on 14th august,2010 from JAGRIT MARKEETING,SHOP NO.57,TIKONA PARK,N.I.T FARIDABAD.
On 17th september 2010 i found the handset dead.On 18th september 2010 I reported the problem to samsung sevice centre-LIFE LINE SOLUTIONS,sco-101,sector-16,west facing,below sony showroom,Faridabad.(haryana-121002).
TEL NUMBER[protected]
they said that the motherboard of the phone will be changed. i agreed.
they took 10 days to do the job but i recieved the phone with DEFECTIVE software...when i questioned the same to them, they replied that a particular file is missing from their system ..
They asked me to get the phone back to them on 4th october..
On 4th when i went there, the response was not at all satisfying.they made excussesand demanded some more time..
I waited.but in the mean time ,phone met with an another problem. it shows only the welcome message but doesnt proceed after that...i reported the same to service centre on 21st october..
but still they were without the software.they demanded 4 days time..
please help me in the on going situation......
Looks like samsung is not at all interested in customer satisfaction....as they are not replacing the defective phone with new one..
As only in a span of about 2 months the phone is causing so much problems,it is likely to cause such problems in future too.
Expecting an immediate action against samsung and the above mentioned service centre and hoping for replacement of defective phone with a new one......

Yours Truly
SHANTNU KUKREJA
MOBILE NO. +91-[protected]
F-1715,SECTOR-49,SAINIK COLONY,FARIDABAD,HARYANA.-121001

i had purchased a samsung Corby handset on 22/02/2010, the instrument i got was a defective piece, since i was at tour during purchase, when i returned to Mumbai i had taken to samsung service centre, They told me the instrument is defctive and only repair they will carry out and no replacement since it has crossed 7 days of purchase, later the service centre told me that the spares are not available so to take back the defctive hand set and check when spares are avialable, I then spoke to samsung Manager of the service area Mr Dhiraj [protected], he has visited the service center and carried out tempory repairs and made the instrument working , But still i was not getting more than hour hour backup and many time the instrument restarts by itself, Now the Touch pad is not working so i am not able to make any outgoing call, I have contacted samsung Only service no[protected] and registered a complaint, they have given me complaint no [protected] and said the mobile department will call back and so far no one is responding , Can you take up for replacement of a defective hand set,

I am attaching the purchase invoice copy and the previious service reciept ,I am also sent mails to relinace and samsung for replacement of defctice seton april 2010, But no response has come

Samsung India — Sold Defective instrument

Dear All

I had not recieved the refund amount and had not recieved any call from SAMSUNG Company ,if they are not ready to give the money back. please inform.

Regards
Parag Jain

--- On Wed, 5/1/11, parag jain <[protected]@yahoo.co.uk> wrote:


From: parag jain <[protected]@yahoo.co.uk>
Subject: Re: Complaint Urgent
To: support.[protected]@samsung.com
Cc: [protected]@consumercompliants.in, shoaib.[protected]@samsung.com, [protected]@nsdl.co.in
Date: Wednesday, 5 January, 2011, 10:41


Dear All,

This is to inform you that Acknowledgement No. 19658 has been provided by the Samsung Company to its Service Center regarding the refund of amount to me for the cell phone purchased by me which bears the defect which cannot be repaired.

Request to please expediete the matter as soon as possible and refund the amount to me at the earliest.

Regards
Parag Jain


--- On Mon, 27/12/10, parag jain <[protected]@yahoo.co.uk> wrote:

> From: parag jain <[protected]@yahoo.co.uk>
> Subject: Re: Complaint urgent
> To: support.[protected]@samsung.com
> Cc: [protected]@consumercompliants.in, shoaib.[protected]@samsung.com
> Date: Monday, 27 December, 2010, 16:26
> Dear All,
>
> As per mail appended below, inspite of my continuous
> reminders I have received no call from Samsung People. Mr.
> Vipin of Borivali Customer Care Center of Samsung had
> assured me of refund of the cost of mobile phone by
> 10.12.2010, but till date no communication from him. on my
> visiting and calling no response from them.
>
> As I have already made a complaint at Consumer Forum and
> Put the matter before the consumer Court and registered the
> complaint there which notification you will receive shortly,
> I would like to know the status of my complaint at last.
>
> Look into the matter urgently or a legal action is waiting
> to be taken.
>
> Thanks
> Parag Jain
>
>
> --- On Sat, 4/12/10, parag jain <[protected]@yahoo.co.uk>
> wrote:
>
> > From: parag jain <[protected]@yahoo.co.uk>
> > Subject: Re: Compain urgent
> > To: support.[protected]@samsung.com
> > Date: Saturday, 4 December, 2010, 19:55
> > no
> > call recieved
> >
> > --- On Fri, 3/12/10, SUPPORT INDIA
> > <support.[protected]@samsung.com>
> wrote:
> >
> >
> > From: SUPPORT INDIA <support.[protected]@samsung.com>
> > Subject: Re: Compain urgent
> > To: "parag jain" <[protected]@yahoo.co.uk>
> > Date: Friday, 3 December, 2010, 18:23
> >
> >
> >
> > #yiv[protected]
> > #yiv[protected]yiv[protected] P {
> >
> MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial,
> > arial;}
> > #yiv[protected] #yiv[protected]yiv[protected] TD {
> >
> MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial,
> > arial;}
> > #yiv[protected] #yiv[protected]yiv[protected] LI {
> >
> MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial,
> > arial;}
> > #yiv[protected] #yiv[protected]yiv[protected] {
> >
> FONT-SIZE:9pt;MARGIN:10px;LINE-HEIGHT:1.4;FONT-FAMILY:Arial,
> > arial;}
> >
> >
> > Dear
> > Customer,
> >
> > Thank
> > you for becoming a patron of Samsung product.
> >
> > We
> > sincerely regret the inconvenience caused to you.
> > We have
> > forwarded your query to our department concerned.
> The
> > relevant person will get in touch with you shortly.
> >
> > We
> > appreciate your patience and request you to bear with
> us
> > till then.
> >
> > Thanking
> > and assuring you for best services always.
> >
> >
> > Customer
> > Satisfaction Team
> > Samsung
> > India Electronics Pvt. Ltd.
> >
> >
> >
> > ------- Original Message -------
> > Sender : parag
> > jain<[protected]@yahoo.co.uk>
> > Date : Dec 02, 2010 14:39 (GMT+09:00)
> > Title : Compain urgent
> >
> >
> >
> >
> >
> > Dear All
> >
> > it is to bring to your notice that i had purchased a
> > Samsung CDMA mobile ( S239) from Boriewali
> > East on November 10, 2010 and then on November 13,
> 2010 had
> > surrender the mobile for repair at boriwali west
> service
> > center to MR Azhar ( as at the time of transferring
> > the data by blue tooth the phone get
> > switchoff) but after two days also the pblem
> > exists as before, again on November 25,2010 i had
> > surrender the mobile at boriwali west service
> > centre to Mr Ramkrishanan who assured me that by today
> any
> > how he will solve the pblem
> >
> > I had tried to call at the service centre no but no
> > body is taking the call
> >
> > If my mobile is not repaired this is the last warning
> > to you otherwise i will make a complain in consumer
> forum
> > for defects in good sold and undue harrasement of
> customer
> > in gurrranty period
> >
> >
> > My contact no [protected]
> >
> >
> > Regards
> > Parag Jain
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
>
>
>