[Resolved]  Samsung Estore — Promised to convert to 12 months 0% EMIs but demanded to pay 100% amount without installment

Website:

www.samsungindiaestore.com/ContactUs

I have placed an order on 28th April 2013 ( Order ID: 1115731) with Samsung eStore for Samsung Galaxy Duos mobile handset for a price of Rs.21500 with 12 installments at no extra cost as per their marketing email received on 27th April.
But when I checked with my HSBC credit card statement, the amount was not converted to EMIs as promised by Samsung. When I called HSBC, they have mentioned that Samsung did not request them to covert it into EMIs. When I called Samsung eStore on 24th May, they told me that the same will be converted into EMI immediately and I need not worry. They also asked me to send the credit card statement and the same was emailed to Samsung eStore on 24th May & 30th May 2013. After that Samsung eStore never responded to me. Now to fulfill the commitment to HSBC, I need to pay the 100% amount on 8th June 2013. I never expected this kind o[censored]nwarranted support from a company like Samsung. I would have purchased the same handset at a price of Rs.18800 at the local stores without EMIs. Only for the sake of 0% EMI I purchased it directly with Samsung and feeling cheated.