[Resolved] Samsung — Faulty product not being repaired | |||
Subject: Complaint against Faulty Product Supplied Product name: Samsung Frost Free Refrigerator (Model:nRT 77KBSM) Retailer: M/S Electrokraft( 27A Michael Johan Tower, K Road.Bistupur.Jamshedpur-831001. Phone No:[protected]/2249200 . Mail:[protected]@sify.com) Invoice No: 4066/DP/RI/09-10 dated26 Dec 2009. Dear Concerned: This is to bring to your notice that despite repeated reminders and requeste to Samsung dealer, they have not acted upon the complaint. Though the compressor is under warranty till Dec 2014 and that the refrigerator is having problem since a long time with the compressor itself, it seems Samsung dealer and hence Samsung company is well instructed by Samsung management to avoid such complaints so that they do not incur any costs of repair or replacement of faulty products. I have had to purchase a new refrigerator now which has costed me Rs.30000/-. Samsung is requested to take back Samsungs faulty product and refund me the cost of same immediately failing which i will be forced to move the consumer courts. Im attaching copies of legal notice, Notice delivery POD,Invoice and Claim form for your ref. It is evident that even after me sending them an advocates notice, Samsung have not responded which is a clear display of intentional fraudulent practice. Because of the way Samsung management works, i also had to mention about Samsung ways and means in media which i will do more so that the message reaches some of your concerned person to take appropriate action in getting the product refunded back to me. My mail id : [protected]@rediffmail.com. My phone no: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
You should file a case in the consumer court. You do not need to hire a lawyer and the chargers are very nominal. Find out the Samsung office in you city/town and file a case in the consumer court and send the summon to that office address. Fight, don't give up. E-mail me at tekkan.[protected]@gmail.com
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+91 89 3993 9899 [Customer Care]
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2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung India — Faulty product
I bought a Samsung AC in May 2008. the compressor failed in june 2009. I was asked to pay Rs 1800 for gas charging even though the compressor had a 5 year warranty. In July 2010 the copressor failed again. I am asked to pay Rs 2100 again. I have written to the company many times as well as registered my complaint on phone to find out if I have to pay once again for the compressor. NO REPLY FROM THE COMPANY. I have complained to the dealer but to no avail. It has been 5 weeks now and I do not have my AC.Sanjiv Sood
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