[Resolved]  Samsung Flat Televsion — Poor quality and Manufacturing defect of the product

I had bought a 21” new colour television of your brand on 03.10.2008 at M/S Sathya Agencies (P) Ltd showroom, porur with model no. 21S8MEEX. The television was operated and worked just for ten days only, after that it was not working and becomes fully dead position, suddenly it stopped producing any video or audio output and showing no indication of power supply and view of pictures. I logged a complaint through your toll free no.[protected] (customer care) on 22.10.2008 as cited in the above ref.2 regarding this above problem and asked them to send a service engineer for attending the technical defects and rectify it. My call has been registered with BP No. [protected]. After a long period ( i.e after ten days) a Samsung company service engineer came on 05.11.2008 and rectified the defects till then the television was kept in idle.

The television was worked for the next one week only after the service of Samsung company service engineer and it attains the same condition. Once again another complaint to customer care was logged on 17.11.2008 and reported the problems occurred in the television. But no body has come to take action on that complaint.

I really regret on my decision to go for your brand leaving many other good brand who offer a convincing service. Neither your product nor your services are satisfactory.

I am not satisfied on your product since it does not fulfill entire good quality of product having lot of technical defects in the colour television. I really feel that I have wasted my money in buying this television. I wish to return this product. I will be grateful if you take this television back and refund the money.

If you are really concerned about your customer satisfaction provide me contact number whom should I speak to and also inform me where I should return this product. An immediate attention required.

Please do our favorable needs.

I have given below the purchase details and the model no. of the television:

Date of Purchase : 03.10.2008

Model No. : 21S8MEEX

Fault : Completely dead,

Place of purchase : M/S Sathya Agencies (P) Ltd.,
4, Arcot Road, Porur,
Chennai – 116

by
a disappointed customer,

M.A.SURESH,
Contact No.[protected],[protected]
E-mail Id: [protected]@rediffmail.com