[Resolved]  Samsung India, E - Tree Marketing / Letsbuy.com — Non Delivery of products

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello,

The last I spoke to the CEO of letsbuy.com, I was told that the shipping for the stylus will start 31 January, 2011 and that you would source the Multimedia Dock from some other location. I am yet to receive the products.

Samsung anyways does not respond. Most horrible organization ... even after writing to the CEO they don't care.

Waiting for the delivery ... it has been 67 days since I placed the order. This is not acceptable.

Regards,

Vishal Singh
[protected]

On Sat, Jan 29, 2011 at 2:12 AM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

It seems no one from Samsung bothers to respond neither on mail nor on phone. I will take this matter now to the consumer court ... I waited for a response and seems no one seems to care. This time I am not going to wait and I will take a leave specially on Tuesday next week i.e. 1st Feb, 2011 to file this application in the consumer court. Enough is enough ...

I had ordered for Desktop Dock and Stylus for Samsung Galaxy Tab on Dec 5, 2010 with letsbuy.com. It is now 55 calendar days and 42 business days since the order was placed and not delivered to me till date.

I am told by letsbuy that this is still not delivered by Samsung and there is a delay from your end. It is so horrible that on the Samsung website the accessories are advertised even though not in stock. And when I click on the same it takes me to your seller letsbuy.com

The delay is ascribed to you and the responsibility for availability lies with both of you i.e. Samsung and Letsbuy.com (Etree Mktg). This inordinate delay is not acceptable for which you need to provide an answer in the tribunal along with the penalty for delay in service and harrassment of the customer.

Regards,

Vishal Singh
[protected]


On Wed, Jan 19, 2011 at 1:25 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

I had ordered for Desktop Dock and Stylus for Samsung Galaxy Tab on Dec 5, 2010 with letsbuy.com. It is now 45 calendar days and 35 business days since the order was placed and not delivered to me till date.

I am told by letsbuy that this is still not delivered by Samsung and there is a delay from your end. It is so horrible that on the Samsung website the accessories are advertised even though not in stock. And when I click on the same it takes me to your seller letsbuy.com who happens to be one of your reseller.

The delay is ascribed to you and the responsibility for availability is not with your reseller. If I do not get this delivered by Friday of this week i.e. 21 Jan, 2011, I plan to take you (Samsung India) to the consumer court/tribunal for deficiency in services.

Regards,

Vishal Singh
[protected]


On Wed, Jan 19, 2011 at 1:13 PM, CustomerCare . <[protected]@letsbuy.com> wrote:

Dear Sir,

This is in response to your Mail dated 19th Jan' 2011

At the outset, we sincerely regret the inconvenience caused to you.

As discussed the accessories ordered are still being awaited from samsung company itself and would be dispatched on priority on its availability.

For any further concern/query, you may write to us at [protected]@letsbuy.com

Please feel free to contact us at our customer care nos.

+[protected],5 days a week (Monday to Friday,except public holidays) between 1000 hrs to 1900 hrs IST.

Thanking you and assuring you our best of services at all times.

With Regards

Customer Services

Letsbuy.com




On Wed, Jan 19, 2011 at 10:28 AM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

Any luck on my Desktop Dock and Stylus for Samsung Tablet. It has now been 45 calendar days and 35 business days from the date order was confirmed. Can you please confirm the status now?

Regards,

Vishal Singh
[protected]


On Mon, Jan 3, 2011 at 1:18 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

I have still not received the Desktop Dock and Stylus. It has not been 28 days+ since the order was confirmed.

Do you have the courtsey to send the product or not??? If you do not have the product then return my money with the delay penalty ...

I am now going to wait till day after for my product to be delivered to my address else will take suitable action in the consumer forum against letsbuy.com.

Regards,

Vishal Singh
[protected]


On Tue, Dec 28, 2010 at 2:36 PM, CustomerCare . <[protected]@letsbuy.com> wrote:

Dear Sir,

This is in response to your Mail dated 27th Dec' 2010

At the outset, we sincerely regret the inconvenience caused to you.

We are checking up the details of the matter with our operations.
We value having you as our esteemed customer and solicit your kind understanding on the subject.

For any further concern/query, you may write to us at [protected]@letsbuy.com

Please feel free to contact us at our customer care nos.

+[protected],5 days a week (Monday to Friday,except public holidays) between 0930 hrs to 1800 hrs IST.

Thanking you and assuring you our best of services at all times.

With Regards

Customer Services

Letsbuy.com




On Mon, Dec 27, 2010 at 11:40 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

I do not understand ... if you are short of supplies or without stock, why are you indicating a time of 10-15 days of delivery on the accessories. Please go to the website and check. You should indicate "Out of Stock" or "Pre-Book" and then indicate 1-2 Months. This is absolutely cheap ... taking money from customer in advance without having product in stock ... and over and above indicating wrong timelines on website. How do you expect solicitation o[censored]nderstanding and patience when you are cheating a customer.

Look at the model of infibeam and other B2C portals who deliver on time as comitted ... learn from some of them. You will gain credibility by doing this or else loose out to competition.

Regards,

Vishal Singh
[protected]

On Mon, Dec 27, 2010 at 5:26 PM, CustomerCare . <[protected]@letsbuy.com> wrote:

Dear Sir,

This is in response to your mail dated 27th Dec' 2010

As intimated earlier this is to inform you that delay is there from samsung company itself and we are trying to expedite the matter on priority.

We value having you as our esteemed customer and solicit your kind understanding on the subject.

Please feel free to contact us at our customer care nos.

+[protected], 5 days a week (Monday to Friday, except public holidays) between 0930 hrs to 1800 hrs IST.

For any further concern/query, you may write to us at [protected]@letsbuy.com

Thanking you and assuring you our best of services at all times.



With Regards

Customer Services

Letsbuy.com




On Mon, Dec 27, 2010 at 1:32 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

Basis your earlier mail the products have to be dispatched within 15 days from the day of confirmation of the order, but I have not received it till date. There are still two products pending viz. Desktop Dock and Stylus. This should have been dispatched by 21st of Dec, 2010 and I should have received it by now. If the products are not available through the manufacturer then why advertise the product or else indicate on the website that the product would be available within a specific time.

This is absolutely horrible ... to take money from customer and then delay the dispatch.

Regards,

Vishal Singh
[protected]




On Sat, Dec 25, 2010 at 10:11 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

Basis your earlier mail the products have to be dispatched within 15 days from the day of confirmation of the order, but I have not received it till date. There are still two products pending viz. Desktop Dock and Stylus. This should have been dispatched by 21st of Dec, 2010 and I should have received it by now. If the products are not available through the manufacturer then why advertise the product or else indicate on the website that the product would be available within a specific time.

This is absolutely horrible ... to take money from customer and then delay the dispatch.

Regards,

Vishal Singh
[protected]


On Sat, Dec 18, 2010 at 10:12 AM, CustomerCare . <[protected]@letsbuy.com> wrote:

Dear Sir,

This is in response to your mail dated 18th Dec' 2010

Based on your inquiry this is to inform you that delay is there from samsung company itself and we are trying to expedite the matter on priority.

We value having you as our esteemed customer and solicit your kind understanding on the subject.

Please feel free to contact us at our customer care nos.

+[protected], 5 days a week (Monday to Friday, except public holidays) between 0930 hrs to 1800 hrs IST.

For any further concern/query, you may write to us at [protected]@letsbuy.com

Thanking you and assuring you our best of services at all times.



With Regards

Customer Services

Letsbuy.com




On Sat, Dec 18, 2010 at 12:19 AM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

I have received till date only one product (car charger) out of the entire order. What about the stylus and the desktop docking station?

Regards,

Vishal Singh
[protected]


On Fri, Dec 10, 2010 at 2:57 PM, CustomerCare . <[protected]@letsbuy.com> wrote:

Dear Sir,




This is in response to your mail dated Dec 10, 2010




We would like to inform you that we have already starting the processing of the order as payment verified on Dec 06 and the product will be dispatched within 15 working days(except Saturday and Sunday).




For any further concern/query, you may write to us at [protected]@letsbuy.com




Thanking you and assuring you our best of services at all times.



With Regards

Customer Service




On Fri, Dec 10, 2010 at 2:16 PM, Vishal Singh <[protected]@gmail.com> wrote:

Hello,

Can you please update me on the status of this order? I have no intimation on this till date.

Regards,

Vishal Singh
[protected]


On Sun, Dec 5, 2010 at 1:16 AM, letsbuy.com <[protected]@letsbuy.com> wrote:


Dear Vishal Singh,

We thank you for placing an order with www.letsbuy.com Your Order ID is: LSB-40814 .We have now started processing your order. The details of your order are as follows:

Payment method: ICICI/Credit Card/Debit Card Payment Status: Paid

S No. Products Unit Price Item Cost
1 1 x C-type Stylus for Galaxy Tab 899.0000 Rs.899
2 1 x Car Charger for Galaxy Tab 1899.0000 Rs.1,899
3 1 x Desktop Dock for Galaxy Tab 2099.0000 Rs.2,099
Discount Coupon icicilb applied: -Rs.490

Cart Total: Rs.4,407

Total: Rs.4,407



SOLD TO: SHIP TO
Vishal Singh
Human Resources, HCL Technologies Ltd., A-11, Sector 3
Noida, 201301
Uttar Pradesh, India
Mob: [protected] Vishal Singh
Human Resources, HCL Technologies Ltd., A-11, Sector 3
Noida, 201301
Uttar Pradesh, India
Mob: [protected]
[protected]@gmail.com

Meanwhile you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.

For any queries and details please get in touch with the letsbuy Customer Support. We will be glad to be of service.

Best Regards,
Letsbuy Customer Support.

Contact Customer Service Send Feedback to: Write To Us
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