Samsung India Complaints & Reviews

samsung metro 3310 — CHANGEING OF SET

I HAVE TO PURCHASED A NEW SET SAMSUNG METRO 3310 MOBILE SET FROM ATTRACTION POINT C-7/34, GORAS BUILDING, BESIDE S.B.I. (ATM) LAHURABIR, VARANASI ON DATE 11/11/2009.
BEFORE PURCHASING OF SET I HAVE TO ASK SALESMAN, IN THIS SET THE CALL RECORDING IS AVAILABLE THEN HE INFORM TO ME YES EVERY THING IS AVAILABLE, I HAVE TO ALSO TELL HIM PLEASE CHECK ALL THE FEATURES WELL BUT HE WAS TELL TO ME , SIR THIS SET IS NEW PACKED & I HAVE TO ASSURE ALL THE SYSTEM IS WELL WORK,
THEN AFTER TREE DAYS FROM PURCHASING DATE I HAVE TO PURCHASED NEW SIM FROM VODAFONE THEN I HAVE TO CHECK, THERE IS NO FACILITY OF CALL RECORDING ONLY FACILITY OF VOICE RECORDING, THEN AFTER I HAVE TO CALL SHOW ROOM MOBILE NUMBER WHICH IS [protected]. HE WAS INVITE TO ME ON OUR SHOP FOR THE CHECKING OF NEW HANDSET, AFTER CHECKING HE WAS TELL TO ME SIR THERE IS NO FACILITY IN THIS SET. SO I HAVE TO REQUEST SHOP OWNER PLEASE CHANGE THE MY HANDSET & GIVE ME ONE OTHER HANDSET WHERE IS ALL FACILITY IS AVAILABLE WHICH I WANT. THEN HE WAS REFUSE TO ME & ON MY ORIGINAL SALE INVOICE HE HAS TO WRITTEN BY PEN " MOBILE SET USE HONE KE BAD CHANGE NAHI HOTA HAI.
PLEASE TELL ME WHAT I HAVE TO DO AGAINST SHOP OWNER & COMPANY.

i am sailing in the same boat

I want driver software for SAMSUNG TATA SCH-B239.

I want driver software for SAMSUNG TATA SCH-B239.

I want driver software for SAMSUNG TATA SCH-B239. and how to reset my phone in factory mode plz suggest me plzzzz

My mobile no is [protected] and my set no is sgh-i200 samsung Please start MTNL 3g gprs setting in my mobile phone.

My mobile no is [protected] and my mobile hand set no is Samsung sgh i200 . Please start mtnl 3g gprs setting in my mobile phone.

hi

Im suresh verma #1686 aman coloney Dhanas i pruched washing machine 12th oct, But no body come to my home (regarding instal the matchine) coz i hve no knowldge for product. i aslo complant so many time no body responsible. Plz suggest what can i do. and where i connect the right persong whon instal the matchine. it is very poor service. i dont nvere purchies Sumsun product.

Thanks regares,

Sruesh

Mob# [protected]

complate no [protected]

My complaint no is [protected] . I had given complaint to the samsung service center on 31/3/11. After that 2 times i reminded them then they sent technician on 5/4/11. He checked & informed that Gasket has to replaced. I asked him pl. check it correctly, it is gasket or anything else, he told gasket only. Then i told him to replace it.He told it has to be done in service center only. He pick up the washing machine on 7/4/11. I called him on 8/4/11 & requested to do it fast, & he informed that We ordered for gasket It will take 2 days & i told ok. He called me on 12/4/11 & telling that drum has to replaced, It is drum problem. Then argument gone between us sometimes.He told me that if you are ready i will ordered the drum & replace.I donot know what i have to do for this.He has taken more than 15 days just for telling these things, i donot know when he will repair the m/c & upto what extent he will do. If he informed me about the drum problem at the time of visiting I could have find the alternate solution now i am not in the position to do anything. Pl. tell me what i have to do & do the needful.
Swamygowda
Mob: [protected]
E-mail: [protected]@yahoo.com

It is ok

I totally empathize with ankit, since I am also facing the same problem with SAMSUNG for over three months now, I had bought a Bluetooth in july first week and till date nothing has happened in this.

And the saddest part is that no one is even bothered to talk on the subject forget about helping us with the same.

Managing Director
Samsung India Electronics Pvt.Ltd
7th & 8th Floor,
IFCI Tower,
61 Nehru Place,
New Delhi 110019

8th October 2009

SAMSUNG OMNIA HD (I8910) MOBILE PHONE

Dear Sir,

I wish to bring to your attention my experience with regard to the above mentioned phone over the past two weeks in the paragraphs below:

1 I purchased an SAMSUNG OMNIA HD (I8910) MOBILE PHONE on 22nd September 2009 from SMART COMMUNICATION. Phone IMEZ No. [protected].

2 I observed from the first day that the volume/ talk quality was very poor and that the time taken to find a number from the “contacts” unusually slow.

3 I took the phone to the Samsung Service Centre in Sector 31 Gurgaon. Was attended by technician Mr. Deepak. He said that they do have the updated software for this phone and that I should go to The Samsung Service centre In Nehru Enclave.

4 Meanwhile I spoke to Samsung Customer Care on 30th of September who said that someone will attend to my case within 24hours. However, there was no response so I again spoke to them on 5th October . The complaint number was [protected].

5 I was told by Customer care (Mr. Ravi) to go to Samsung Service care and specifically meet Mr. Rakesh Kumar Roshan. So, on 6th October, I went to meet this person and was given a token at 11:21am. After about 2 hours, I managed to meet the person. Mr. Rakesh, the technician said that he would install the new software but it would take one hour. I returned after one hour to be told that it will take another one hour as the software has to be downloaded from the internet. It finally took close to three hours of waiting and after deleting all my data, still did not solve the problem.

6 On Thursday, 7th October, I was on work to DLF, Gurgaon when my mobile phone suddenly "hanged" I immediately took it to the Samsung Service centre in Sector 31 Gurgaon and met technicians Mr. Deepak and Mr. Pradeep. They too could not figure out the problem and advised that I either leave the phone for a few days or alternatively take it back to Mr. Rakesh at the Nehru Enclave Service centre in Delhi as he had installed the updated software.


7 So, I took the mobile again to Samsung Service Centre in Nehru Enclave and explained the situation to Mr. Rakesh. After a wait of about two and a half hours. The technician Mr. Rakesh was quite helpless as he was not familiar with this newly released phone. I left he Service centre at 7pm without the problem being resolved.


8 Whether this is a software problem or a hardware problem or a problem of inadequate technical knowledge is not clear. I have spent over 8 hours of personal time, made 4 visits to the Samsung Service Centers (Two times to Gurgaon and two times to Nehru Enclave) but the problem still persists.

Some of the many problems I am facing with this mobile phone piece are as under:

a) Very slow it finding “contacts”
b) Poor sound quality –incoming as well as outgoing.
c) Volume keeps fluctuating
d) Keeps showing “insufficient memory” to carry out function when 14GB memory is free.
e) When replying a sms message shows insufficient memory to carry out function.
f) Poor touch quality and scrolling
g) Sometimes, if I press a “contacts key”, the display shows a numeric key pad or other some other screen.
h) Needs several presses on a key to activate a function.

It is a matter of concern that Samsung has released a phone without adequate technical back-up or service support. I do not think it is fair for a customer to keep running around to different service centers and to waste time like I have had to do personally. I am also surprised that a newly released phone requires a software update within 3 weeks of its release in Delhi and am also very disappointed about the non familiarity with the phone by your service technicians.

In my opinion, there are a number of glitches in this supposedly “high-end” phone that should have been sorted out before introducing the phone in the market. Or, if I have had the misfortune to get a defective piece, then it should be replaced with a new one immediately.

I am writing this letter as I cannot spend any more time trying to get the problem rectified and to keep experimenting with the “settings” as was suggested to me by your technician, Mr. Rakesh, who himself could not fugure it out.

Kindly take appropriate action in the matter. I would like to inform you that my family and I are active users of various other Samsung appliances and mobile phones ad this one experience has left me completely disillusioned and disappointed. This is a very unreliable phone and can let me down at any time.

Sincerely,



Ranjit Nanda

SIR,
I GAVE A COMPLAINT REGARDING SAMSUNG LCD.YOUR SERVICE ENGINNER VISITED MY HOME IN 10 DAYS FROM THE DATE OF COMPLAINT.HE SAID THAT THE RELATED SPARE IS UNAVAILABLE WITH HIM AND PROMISED ME THAT HE WILL COME WITHIN 07 DAYS AND RECTIFY THE DEFECT.MORE THAN 15DAYS PASSED BY. BUT THERE WAS NO RESPONSE.I EXPECTED YOUR SERVICE WILL BE GOOD.BUT NOW I AM FACEING LOT OF TROUBLE BECAUSE OF YOUR POOR SERVICE. SIR PLEASE ADVICE YOUR SERVICE TEAM THAT "SERVICE TO SALES IS LIKE WATER TO FISH". I EXPECT A SPEEDY RESPONSE FROM YOUR SIDE. THANKING YOU SIR.

SIR,
I GAVE A COMPLIANT REGARDING MY SAMSUNG LCD.([protected]compliant number).YOUR SERVICE ENGINEER VISITED ONCE AND SAID THAT CONCERNED SPARE IS NOT AVAILABLE AND PROMISED ME TO COME IN A WEEK AND RECTIFY THE PROBLEM.MORE THAN 15DAYS PASSED BY. TILL NOW NO RESPONSE.PLEASE TAKE IMMEDIATE ACTION.THANKING YOU.

Sir, i am bothered last three months about my samsung mobile SGH-L-700 i purchased this mobile this year month of june. i got the problem with my mobile sep.09 i made that mobile ur customer care center suhag nagar, firozabad, U.P. they took 1 n half month to repair. but i got mobile i found same problem in it. then i again made them see but still they keeping put me off. i m so disappointed with my mobile. please do me a favour. i will be highly obliged to u. my mobile no.[protected]

Notice

HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009

Notice

HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009

SIR
I AM ANBLE CONECT SAMSUNG MOBILE GTS 5603 TO PC.THIS SET HAVE NO RECORDNG SYSTEM CONVERSATION VOICE.BATRY IS VERY LOW STUNDRD, PLEASE CONTACT ME.[protected]