[Resolved] Samsung India Electronics / Mobile — Poor Customer Service | |
To The Managing Director, Samsung India Electronics Pvt. Ltd. Dear Sir, With great anguish I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble. If you go through my below mails & kind of response which has given by your customer care , you can understand my pain I suffered a lot after purchasing this Mobile. Now my only request is, I want to gift that mobile to you. Kindly accept my Gift. Regards Ankit Khare [protected] [protected] Forwarded message[protected] From: ankit khare <[protected]@gmail.com> Date: Sep 29, 2009 2:46 PM Subject: Fwd: Re: Complaint To: support.[protected]@samsung.com Reminder-3 Only your customer support providing me the contact nos but no corrective action taken by your service Team [protected] Forwarded message[protected] From: ankit khare <[protected]@gmail.com> Date: Tue, Sep 29, 2009 at 1:42 PM Subject: Fwd: Re: Complaint To: support.[protected]@samsung.com Reminder-2 Are you all sleeping I am complaining for my handset again and again and not any communication from your Service Dealer end. He is not responding on my Phone Calls. Details are given below Work Order No.- WA[protected] Date- 11/09/2009 IMEI No.- [protected] Date of Purchase- 08/03/2009 Model- SGH-E250 Ankit Khare [protected] Kindly take the corrective action for my concern otherwise I'll go to the Consumer Forum. [protected] Forwarded message[protected] From: ankit khare <[protected]@gmail.com> Date: Thu, Sep 24, 2009 at 12:11 PM Subject: Fwd: Re: Complaint To: support.[protected]@samsung.com *Reminder 1* [protected] Forwarded message[protected] From: ankit khare <[protected]@gmail.com> Date: Tue, Sep 22, 2009 at 12:35 AM Subject: Re: Re: Complaint To: support.[protected]@samsung.com Dear Sir, Now I'm losing my patience and I want the quick solution and immediate action for my concern. On 9/21/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote: Dear Customer, We regret the inconvenience you are facing with your Samsung product. We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible. We can understand the time and energy you have spent on this issue and appreciate your patience. Thanking and assuring you of best services always. Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. ------- Original Message ------- Sender : ankit khare<[protected]@gmail.com> Date : Sep 21, 2009 17:54 (GMT+09:00) Title : Re: Complaint Sir, Anybody has not contacted to me and the current status is this that my phone is laying there only for IMEI no writing. It is very inconvenient for me because for the service purpose the 12 days are very long period for any kind of complaint. NOKIA is taking only 3 days maximum for complaint resolvation. On 9/17/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote: Dear Customer, Thank you for becoming a patron of Samsung product. We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly. We appreciate your patience and request you to bear with us till then. Thanking and assuring you for best services always. Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. ------- Original Message ------- Sender : ankit khare<[protected]@gmail.com> Date : Sep 17, 2009 14:46 (GMT+09:00) Title : Complaint Dear Sir, I have given my samsumng mobile at ur service station in Lucknow (work order no. WA[protected]) on 11/09/09 and nobody responding from there. I need a solution for my complaint. [protected] Regards Ankit Khare Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
Managing Director
Samsung India Electronics Pvt.Ltd
7th & 8th Floor,
IFCI Tower,
61 Nehru Place,
New Delhi 110019
8th October 2009
SAMSUNG OMNIA HD (I8910) MOBILE PHONE
Dear Sir,
I wish to bring to your attention my experience with regard to the above mentioned phone over the past two weeks in the paragraphs below:
1 I purchased an SAMSUNG OMNIA HD (I8910) MOBILE PHONE on 22nd September 2009 from SMART COMMUNICATION. Phone IMEZ No. [protected].
2 I observed from the first day that the volume/ talk quality was very poor and that the time taken to find a number from the “contacts” unusually slow.
3 I took the phone to the Samsung Service Centre in Sector 31 Gurgaon. Was attended by technician Mr. Deepak. He said that they do have the updated software for this phone and that I should go to The Samsung Service centre In Nehru Enclave.
4 Meanwhile I spoke to Samsung Customer Care on 30th of September who said that someone will attend to my case within 24hours. However, there was no response so I again spoke to them on 5th October . The complaint number was [protected].
5 I was told by Customer care (Mr. Ravi) to go to Samsung Service care and specifically meet Mr. Rakesh Kumar Roshan. So, on 6th October, I went to meet this person and was given a token at 11:21am. After about 2 hours, I managed to meet the person. Mr. Rakesh, the technician said that he would install the new software but it would take one hour. I returned after one hour to be told that it will take another one hour as the software has to be downloaded from the internet. It finally took close to three hours of waiting and after deleting all my data, still did not solve the problem.
6 On Thursday, 7th October, I was on work to DLF, Gurgaon when my mobile phone suddenly "hanged" I immediately took it to the Samsung Service centre in Sector 31 Gurgaon and met technicians Mr. Deepak and Mr. Pradeep. They too could not figure out the problem and advised that I either leave the phone for a few days or alternatively take it back to Mr. Rakesh at the Nehru Enclave Service centre in Delhi as he had installed the updated software.
7 So, I took the mobile again to Samsung Service Centre in Nehru Enclave and explained the situation to Mr. Rakesh. After a wait of about two and a half hours. The technician Mr. Rakesh was quite helpless as he was not familiar with this newly released phone. I left he Service centre at 7pm without the problem being resolved.
8 Whether this is a software problem or a hardware problem or a problem of inadequate technical knowledge is not clear. I have spent over 8 hours of personal time, made 4 visits to the Samsung Service Centers (Two times to Gurgaon and two times to Nehru Enclave) but the problem still persists.
Some of the many problems I am facing with this mobile phone piece are as under:
a) Very slow it finding “contacts”
b) Poor sound quality –incoming as well as outgoing.
c) Volume keeps fluctuating
d) Keeps showing “insufficient memory” to carry out function when 14GB memory is free.
e) When replying a sms message shows insufficient memory to carry out function.
f) Poor touch quality and scrolling
g) Sometimes, if I press a “contacts key”, the display shows a numeric key pad or other some other screen.
h) Needs several presses on a key to activate a function.
It is a matter of concern that Samsung has released a phone without adequate technical back-up or service support. I do not think it is fair for a customer to keep running around to different service centers and to waste time like I have had to do personally. I am also surprised that a newly released phone requires a software update within 3 weeks of its release in Delhi and am also very disappointed about the non familiarity with the phone by your service technicians.
In my opinion, there are a number of glitches in this supposedly “high-end” phone that should have been sorted out before introducing the phone in the market. Or, if I have had the misfortune to get a defective piece, then it should be replaced with a new one immediately.
I am writing this letter as I cannot spend any more time trying to get the problem rectified and to keep experimenting with the “settings” as was suggested to me by your technician, Mr. Rakesh, who himself could not fugure it out.
Kindly take appropriate action in the matter. I would like to inform you that my family and I are active users of various other Samsung appliances and mobile phones ad this one experience has left me completely disillusioned and disappointed. This is a very unreliable phone and can let me down at any time.
Sincerely,
Ranjit Nanda
Samsung India Electronics Pvt.Ltd
7th & 8th Floor,
IFCI Tower,
61 Nehru Place,
New Delhi 110019
8th October 2009
SAMSUNG OMNIA HD (I8910) MOBILE PHONE
Dear Sir,
I wish to bring to your attention my experience with regard to the above mentioned phone over the past two weeks in the paragraphs below:
1 I purchased an SAMSUNG OMNIA HD (I8910) MOBILE PHONE on 22nd September 2009 from SMART COMMUNICATION. Phone IMEZ No. [protected].
2 I observed from the first day that the volume/ talk quality was very poor and that the time taken to find a number from the “contacts” unusually slow.
3 I took the phone to the Samsung Service Centre in Sector 31 Gurgaon. Was attended by technician Mr. Deepak. He said that they do have the updated software for this phone and that I should go to The Samsung Service centre In Nehru Enclave.
4 Meanwhile I spoke to Samsung Customer Care on 30th of September who said that someone will attend to my case within 24hours. However, there was no response so I again spoke to them on 5th October . The complaint number was [protected].
5 I was told by Customer care (Mr. Ravi) to go to Samsung Service care and specifically meet Mr. Rakesh Kumar Roshan. So, on 6th October, I went to meet this person and was given a token at 11:21am. After about 2 hours, I managed to meet the person. Mr. Rakesh, the technician said that he would install the new software but it would take one hour. I returned after one hour to be told that it will take another one hour as the software has to be downloaded from the internet. It finally took close to three hours of waiting and after deleting all my data, still did not solve the problem.
6 On Thursday, 7th October, I was on work to DLF, Gurgaon when my mobile phone suddenly "hanged" I immediately took it to the Samsung Service centre in Sector 31 Gurgaon and met technicians Mr. Deepak and Mr. Pradeep. They too could not figure out the problem and advised that I either leave the phone for a few days or alternatively take it back to Mr. Rakesh at the Nehru Enclave Service centre in Delhi as he had installed the updated software.
7 So, I took the mobile again to Samsung Service Centre in Nehru Enclave and explained the situation to Mr. Rakesh. After a wait of about two and a half hours. The technician Mr. Rakesh was quite helpless as he was not familiar with this newly released phone. I left he Service centre at 7pm without the problem being resolved.
8 Whether this is a software problem or a hardware problem or a problem of inadequate technical knowledge is not clear. I have spent over 8 hours of personal time, made 4 visits to the Samsung Service Centers (Two times to Gurgaon and two times to Nehru Enclave) but the problem still persists.
Some of the many problems I am facing with this mobile phone piece are as under:
a) Very slow it finding “contacts”
b) Poor sound quality –incoming as well as outgoing.
c) Volume keeps fluctuating
d) Keeps showing “insufficient memory” to carry out function when 14GB memory is free.
e) When replying a sms message shows insufficient memory to carry out function.
f) Poor touch quality and scrolling
g) Sometimes, if I press a “contacts key”, the display shows a numeric key pad or other some other screen.
h) Needs several presses on a key to activate a function.
It is a matter of concern that Samsung has released a phone without adequate technical back-up or service support. I do not think it is fair for a customer to keep running around to different service centers and to waste time like I have had to do personally. I am also surprised that a newly released phone requires a software update within 3 weeks of its release in Delhi and am also very disappointed about the non familiarity with the phone by your service technicians.
In my opinion, there are a number of glitches in this supposedly “high-end” phone that should have been sorted out before introducing the phone in the market. Or, if I have had the misfortune to get a defective piece, then it should be replaced with a new one immediately.
I am writing this letter as I cannot spend any more time trying to get the problem rectified and to keep experimenting with the “settings” as was suggested to me by your technician, Mr. Rakesh, who himself could not fugure it out.
Kindly take appropriate action in the matter. I would like to inform you that my family and I are active users of various other Samsung appliances and mobile phones ad this one experience has left me completely disillusioned and disappointed. This is a very unreliable phone and can let me down at any time.
Sincerely,
Ranjit Nanda
SIR,
I GAVE A COMPLAINT REGARDING SAMSUNG LCD.YOUR SERVICE ENGINNER VISITED MY HOME IN 10 DAYS FROM THE DATE OF COMPLAINT.HE SAID THAT THE RELATED SPARE IS UNAVAILABLE WITH HIM AND PROMISED ME THAT HE WILL COME WITHIN 07 DAYS AND RECTIFY THE DEFECT.MORE THAN 15DAYS PASSED BY. BUT THERE WAS NO RESPONSE.I EXPECTED YOUR SERVICE WILL BE GOOD.BUT NOW I AM FACEING LOT OF TROUBLE BECAUSE OF YOUR POOR SERVICE. SIR PLEASE ADVICE YOUR SERVICE TEAM THAT "SERVICE TO SALES IS LIKE WATER TO FISH". I EXPECT A SPEEDY RESPONSE FROM YOUR SIDE. THANKING YOU SIR.
I GAVE A COMPLAINT REGARDING SAMSUNG LCD.YOUR SERVICE ENGINNER VISITED MY HOME IN 10 DAYS FROM THE DATE OF COMPLAINT.HE SAID THAT THE RELATED SPARE IS UNAVAILABLE WITH HIM AND PROMISED ME THAT HE WILL COME WITHIN 07 DAYS AND RECTIFY THE DEFECT.MORE THAN 15DAYS PASSED BY. BUT THERE WAS NO RESPONSE.I EXPECTED YOUR SERVICE WILL BE GOOD.BUT NOW I AM FACEING LOT OF TROUBLE BECAUSE OF YOUR POOR SERVICE. SIR PLEASE ADVICE YOUR SERVICE TEAM THAT "SERVICE TO SALES IS LIKE WATER TO FISH". I EXPECT A SPEEDY RESPONSE FROM YOUR SIDE. THANKING YOU SIR.
SIR,
I GAVE A COMPLIANT REGARDING MY SAMSUNG LCD.([protected]compliant number).YOUR SERVICE ENGINEER VISITED ONCE AND SAID THAT CONCERNED SPARE IS NOT AVAILABLE AND PROMISED ME TO COME IN A WEEK AND RECTIFY THE PROBLEM.MORE THAN 15DAYS PASSED BY. TILL NOW NO RESPONSE.PLEASE TAKE IMMEDIATE ACTION.THANKING YOU.
I GAVE A COMPLIANT REGARDING MY SAMSUNG LCD.([protected]compliant number).YOUR SERVICE ENGINEER VISITED ONCE AND SAID THAT CONCERNED SPARE IS NOT AVAILABLE AND PROMISED ME TO COME IN A WEEK AND RECTIFY THE PROBLEM.MORE THAN 15DAYS PASSED BY. TILL NOW NO RESPONSE.PLEASE TAKE IMMEDIATE ACTION.THANKING YOU.
Sir, i am bothered last three months about my samsung mobile SGH-L-700 i purchased this mobile this year month of june. i got the problem with my mobile sep.09 i made that mobile ur customer care center suhag nagar, firozabad, U.P. they took 1 n half month to repair. but i got mobile i found same problem in it. then i again made them see but still they keeping put me off. i m so disappointed with my mobile. please do me a favour. i will be highly obliged to u. my mobile no.[protected]
Notice
HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009
HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009
Notice
HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009
HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
Nitin Singhal
[protected]
DELHI
26.11.2009
SIR
I AM ANBLE CONECT SAMSUNG MOBILE GTS 5603 TO PC.THIS SET HAVE NO RECORDNG SYSTEM CONVERSATION VOICE.BATRY IS VERY LOW STUNDRD, PLEASE CONTACT ME.[protected]
I AM ANBLE CONECT SAMSUNG MOBILE GTS 5603 TO PC.THIS SET HAVE NO RECORDNG SYSTEM CONVERSATION VOICE.BATRY IS VERY LOW STUNDRD, PLEASE CONTACT ME.[protected]
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